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technical account manager: Resume Samples & Writing Guide

Gary Hawkins 896 Pinecrest Avenue, Beedeville, AR 72014
[email protected]
686-505-6236

Employment history

Senior Technical Account Manager, Microsoft Redmond, Washington
March 2021 – Present
  • Monitor customer accounts and ensure customer satisfaction
  • Manage customer billing and invoicing
  • Manage customer accounts and contracts
Technical Account Manager, Bank of America Charlotte, North Carolina
October 2019 – February 2021
  • Maintain customer relationships and provide technical support
  • Analyze customer data and provide feedback and recommendations
  • Monitor customer accounts and ensure customer satisfaction
Jr. Technical Account Manager, Amazon Seattle, Washington
March 2019 – September 2019
  • Prepare reports and presentations to management
  • Participate in customer meetings and events
  • Identify customer needs and provide solutions

Education

University of Maryland, College Park, Maryland
Bachelor of Science in Human Resources Management, January, 2019

Skills

Strategic Thinking
Computer Literacy
Analytical
Reporting
Programming
Systems Analysis
Web Development
Mobile Development.

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George Turner 649 Sunnyvale Avenue, Greenfield, CA 93927
[email protected]
985-447-6022

Employment history

Chief Technical Account Manager, Microsoft Redmond, Washington
October 2016 – Present
  • Maintain customer relationships and provide technical support
  • Manage customer accounts and contracts
  • Analyze customer data and provide feedback and recommendations
Technical Account Manager, Walmart Bentonville, Arkansas
April 2016 – September 2016
  • Track customer usage and trends
  • Coordinate customer onboarding and training
  • Monitor customer accounts and ensure customer satisfaction
Entry Level Technical Account Manager, Amazon Seattle, Washington
October 2014 – March 2016
  • Develop and maintain customer databases
  • Develop and implement customer service strategies
  • Track customer usage and trends

Education

University of Michigan, Ann Arbor, Michigan
Master of Arts in Human Resources Management, August, 2014
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Accounting, August, 2010

Skills

Collaboration
Relationship Management.
Stress Management
Business Acumen
Mobile Development.
Cloud Computing
Networking
Risk Management
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Jeff Hawkins 6 Applewood Drive, Country Knolls, NY 12065
[email protected]
917-165-1450

Professional Summary

 A motivated and organized Technical Account Manager with excellent communication and problem-solving skills. Proven ability to manage client accounts and build strong customer relationships. 

Employment history

Lead Technical Account Manager, UnitedHealth Group Minnetonka, Minnesota
July 2014 – Present
  • Maintain customer relationships and provide technical support
  • Develop and maintain customer databases
  • Track customer usage and trends
Associate Technical Account Manager, General Electric Boston, Massachusetts
August 2013 – July 2014
  • Manage customer billing and invoicing
  • Monitor customer accounts and ensure customer satisfaction
  • Analyze customer data and provide feedback and recommendations
Jr. Technical Account Manager, JPMorgan Chase New York, New York
August 2012 – July 2013
  • Analyze customer data and provide feedback and recommendations
  • Participate in customer meetings and events
  • Prepare reports and presentations to management

Education

University of Wisconsin, Madison, Wisconsin
Customer Service, June, 2012

Skills

Database Management
Planning
Collaboration
Organization
Web Development
Data Analysis
Project Management
Network Security
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Paul Kelly 391 Valley Drive, Port Allen, LA 70767
[email protected]
720-750-4678

Employment history

Chief Technical Account Manager, JPMorgan Chase New York, New York
June 2023 – Present
  • Manage customer accounts and contracts
  • Manage customer billing and invoicing
  • Prepare reports and presentations to management
Technical Account Manager, Amazon Seattle, Washington
December 2021 – May 2023
  • Develop and implement customer service strategies
  • Prepare reports and presentations to management
  • Monitor customer feedback and provide feedback to the team
Jr. Technical Account Manager, Apple Cupertino, California
July 2020 – November 2021
  • Participate in customer meetings and events
  • Analyze customer data and provide feedback and recommendations
  • Handle customer inquiries and resolve technical issues in a timely manner

Education

University of Wisconsin, Madison, Wisconsin
Executive Administrative Assistant, May, 2020

Skills

Quality Assurance
Negotiation
Business Acumen
Reliability
Cybersecurity
Troubleshooting
Project Management
Computer Literacy
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Ursa Long 440 Hillside Drive, La Villita, NM 87511
[email protected]
832-479-9486

Employment history

Lead Technical Account Manager, Google Mountain View, California
March 2019 – Present
  • Manage customer billing and invoicing
  • Develop and implement customer service strategies
  • Prepare reports and presentations to management
Associate Technical Account Manager, JPMorgan Chase New York, New York
September 2018 – February 2019
  • Monitor customer feedback and provide feedback to the team
  • Monitor customer accounts and ensure customer satisfaction
  • Manage customer accounts and contracts
Jr. Technical Account Manager, Apple Cupertino, California
September 2017 – August 2018
  • Participate in customer meetings and events
  • Prepare reports and presentations to management
  • Analyze customer data and provide feedback and recommendations

Education

University of California, Berkeley, California
Master of Arts in Accounting, July, 2017
University of California, Berkeley, California
Bachelor of Arts in Human Resources Management, July, 2013

Skills

Public Speaking
Professionalism
Business Acumen
Emotional Intelligence
Project Management
Product Knowledge
Data Analysis
Networking
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technical account manager Job Descriptions; Explained

If you're applying for an technical account manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

11

sr. technical account manager

  • Technical discussions on applications / system provide solution.
  • Plan & forecast customer visits & sales per customer.
  • Demonstration of tools to customer as per their requirement & application.
  • Managing relationships with existing (B2B) clients & developing relationship with (B2B) new clients as well.
  • Identifying the customer’s current & future requirements.
  • Technical support to customer including help in anchor & fastner selection. 
  • Providing sales/technical support by visiting construction sites.
12

technical account manager

  • Technical Account Manager for Mid-Market, SMB accounts.
  • Senior Product Specialist / Technical Support Engineer – Resolving customer complaints, product issues and other related queries. 
  • Level 2 Support agent – Fixing L2 Issues, Tracking and managing Bug fixes and other custom L5 requests. 
  • POC for Data migration between ticketing software.
  • Product Trainer for new employees.
13

technical account manager

  • Configuration, maintenance and operation of SQL server, powering a wide variety of critical line-of-business and financial applications.
  • Strong presentation skills and experience presenting and representing technology at client meetings
  • Proficiency in SQL, advanced Excel, Tableau and/or other data visualization tools to deep dive into data, identify and quantify opportunities, and design sustainable improvements
  • Proven track record of designing and implementing process improvement projects from start to finish in a resource-constrained environment
14

technical account manager

  • Primary responsibility for the delivery and oversight IT operations and support for a wide variety of customers with staff ranging from 10-150 users.  Each engagement would often include assembling and leading a team of 3-5 IT staff serving roles such as helpdesk and systems engineers.  At other times, I would be responsible for all roles as the single point of contact.
  • Project management of multiple complex IT projects, including structured cabling, desktop and server deployment,  payment systems/PCI and infrastructure upgrades and consolidation.
  • Configuration of identity access management, user access and implementation of controls to avoid improper permissions.
  • Data mining, reporting, and business intelligence requiring dissemination of various data utilizing excel spreadsheets, SQL and other data sources.
15

technical account manager

  • Fostered a streamlined support process with the use of ticketing systems, process/procedure, SLAs, regular customer feedback and documentation, achieving consistent end-user satisfaction.
  • Led implementations and scope of work for various IAM and SSO solutions including Auth Anvil, DUO, and Okta.
  • Designed and led project teams migrating to/from Exchange, Office 365, GSuite, and other cloud platforms.
  • Coached and mentored help desk and support staff to improve support resolution and SLAs, often involving input from engineering and various non-technical stakeholders within the organization.
1 2 3 4 5 6

sr. technical account manager Job Skills

For an sr. technical account manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Analysis
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Technical
  • Computer Literacy
  • Project Management
  • Networking
  • Risk Management
  • Programming
  • Product Knowledge
  • System Administration
  • Software Development
  • Cloud Computing
  • Systems Analysis
  • IT Support
  • Web Development
  • Cybersecurity
  • Network Security
  • Mobile Development.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your sr. technical account manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Francis Harris 990 Riverbend Road, Langleyville, IL 62568

Employment history

Jr. Technical Account Manager, Amazon Seattle, Washington
June 2022 – March 2023

    Education

    Cornell University, Ithaca, New York
    Bachelor of Science in Medical Office Administration, April, 2022

    Skills

    Database Management
    Collaboration
    Coaching
    Stress Management
    Systems Analysis
    Risk Management
    Technical
    Web Development

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your sr. technical account manager Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Quentin Taylor 464 Cedarwood Avenue, Hallwood, VA 23359
    [email protected]
    776-751-3409

    Employment history

    Chief Technical Account Manager, Bank of America Charlotte, North Carolina
    August 2016 – May 2022
    • Track customer usuage and trends
    • Analyze customer data and provide feedback and recomendations
    • Develop and implement custmer service strategies
    Associate Technical Account Manager, Bank of America Charlotte, North Carolina
    January 2016 – July 2016
    • Coorindate customer onbaording and training
    • Handle customer inquieries and reslove technicall issues in a timely manner
    • Mainntain customer relationsips and provide technicall support
    Junior Technical Account Manager, Bank of America Charlotte, North Carolina
    August 2014 – December 2015
    • Prepear reports and preasentations to managment
    • Handle custmer inquiries and reslove technicall issues in a timely maner
    • Track custmer usage and tendencys

    Education

    Cornell University, Ithaca, New York
    Customer Service, June, 2014

    Skills

    Reporting
    Leadership
    Business Acumen
    Time Management
    Computer Literacy
    Web Development
    Software Development
    Programming

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    sr. technical account manager Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an sr. technical account manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Gary
    Hawkins     [email protected]
    686-505-6236
    896 Pinecrest Avenue, Beedeville, AR
    72014

    Senior Technical Account Manager
    UnitedHealth Group
    Minnetonka, Minnesota

    To the Hiring Team at UnitedHealth Group


    I am a results-driven Technical Account Manager with 4 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Technical Account Manager role at UnitedHealth Group, where I believe I can make a valuable contribution to your team.


    Throughout my life, I have been passionate about Records Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Strategic Thinking and Computer Literacy, which I am excited to apply to the role at UnitedHealth Group. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


    Thank you for considering my application for the Senior Technical Account Manager role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


    Kindest regards,
    Gary Hawkins
    686-505-6236
    [email protected]

    Gary Hawkins






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    Resume Design Tips and Tricks

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