5 Amazing technical account manager Resume Examples (Updated 2023) + Skills & Job Descriptions

technical account manager

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technical account manager: Resume Samples & Writing Guide

Employment history

Senior Technical Account Manager, Microsoft Redmond, Washington

March 2021 – Present

Monitor customer accounts and ensure customer satisfaction
Manage customer billing and invoicing
Manage customer accounts and contracts

Technical Account Manager, Bank of America Charlotte, North Carolina

October 2019 – February 2021

Maintain customer relationships and provide technical support
Analyze customer data and provide feedback and recommendations
Monitor customer accounts and ensure customer satisfaction

Jr. Technical Account Manager, Amazon Seattle, Washington

March 2019 – September 2019

Prepare reports and presentations to management
Participate in customer meetings and events
Identify customer needs and provide solutions

Education

University of Maryland, College Park, Maryland

Bachelor of Science in Human Resources Management, January, 2019

Skills

Strategic Thinking

Computer Literacy

Analytical

Reporting

Programming

Systems Analysis

Web Development

Mobile Development.

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Employment history

Chief Technical Account Manager, Microsoft Redmond, Washington

October 2016 – Present

Maintain customer relationships and provide technical support
Manage customer accounts and contracts
Analyze customer data and provide feedback and recommendations

Technical Account Manager, Walmart Bentonville, Arkansas

April 2016 – September 2016

Track customer usage and trends
Coordinate customer onboarding and training
Monitor customer accounts and ensure customer satisfaction

Entry Level Technical Account Manager, Amazon Seattle, Washington

October 2014 – March 2016

Develop and maintain customer databases
Develop and implement customer service strategies
Track customer usage and trends

Education

University of Michigan, Ann Arbor, Michigan

Master of Arts in Human Resources Management, August, 2014

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Accounting, August, 2010

Skills

Collaboration

Relationship Management.

Stress Management

Business Acumen

Mobile Development.

Cloud Computing

Networking

Risk Management

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Professional Summary

A motivated and organized Technical Account Manager with excellent communication and problem-solving skills. Proven ability to manage client accounts and build strong customer relationships.

Employment history

Lead Technical Account Manager, UnitedHealth Group Minnetonka, Minnesota

July 2014 – Present

Maintain customer relationships and provide technical support
Develop and maintain customer databases
Track customer usage and trends

Associate Technical Account Manager, General Electric Boston, Massachusetts

August 2013 – July 2014

Manage customer billing and invoicing
Monitor customer accounts and ensure customer satisfaction
Analyze customer data and provide feedback and recommendations

Jr. Technical Account Manager, JPMorgan Chase New York, New York

August 2012 – July 2013

Analyze customer data and provide feedback and recommendations
Participate in customer meetings and events
Prepare reports and presentations to management

Education

University of Wisconsin, Madison, Wisconsin

Customer Service, June, 2012

Skills

Database Management

Planning

Collaboration

Organization

Web Development

Data Analysis

Project Management

Network Security

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Employment history

Chief Technical Account Manager, JPMorgan Chase New York, New York

June 2023 – Present

Manage customer accounts and contracts
Manage customer billing and invoicing
Prepare reports and presentations to management

Technical Account Manager, Amazon Seattle, Washington

December 2021 – May 2023

Develop and implement customer service strategies
Prepare reports and presentations to management
Monitor customer feedback and provide feedback to the team

Jr. Technical Account Manager, Apple Cupertino, California

July 2020 – November 2021

Participate in customer meetings and events
Analyze customer data and provide feedback and recommendations
Handle customer inquiries and resolve technical issues in a timely manner

Education

University of Wisconsin, Madison, Wisconsin

Executive Administrative Assistant, May, 2020

Skills

Quality Assurance

Negotiation

Business Acumen

Reliability

Cybersecurity

Troubleshooting

Project Management

Computer Literacy

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Employment history

Lead Technical Account Manager, Google Mountain View, California

March 2019 – Present

Manage customer billing and invoicing
Develop and implement customer service strategies
Prepare reports and presentations to management

Associate Technical Account Manager, JPMorgan Chase New York, New York

September 2018 – February 2019

Monitor customer feedback and provide feedback to the team
Monitor customer accounts and ensure customer satisfaction
Manage customer accounts and contracts

Jr. Technical Account Manager, Apple Cupertino, California

September 2017 – August 2018

Participate in customer meetings and events
Prepare reports and presentations to management
Analyze customer data and provide feedback and recommendations

Education

University of California, Berkeley, California

Master of Arts in Accounting, July, 2017

University of California, Berkeley, California

Bachelor of Arts in Human Resources Management, July, 2013

Skills

Public Speaking

Professionalism

Business Acumen

Emotional Intelligence

Project Management

Product Knowledge

Data Analysis

Networking

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technical account manager Job Descriptions; Explained

If you're applying for an technical account manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

technical account manager

Provided ongoing expertise to active clients as the virtual CIO or IT Manager.
Project management of internal and external projects such as migrations, day-to-day monitoring operations, and office relocations
Provided level 2 & 3 internal escalation support, often in a 24/7 operation
Provided mentoring to colleagues (client communication, technical certification, systems engineering, and support)
Often called upon as the subject matter expert (SME) when creative approaches to challenging projects would arise, such as:Upgrading or maintaining legacy systems, migrating from physical to virtual environments
M&A technical migration planning and engineering support
Complex, multi-domain, and multi-site active directory cleanup and migration

technical account manager

Leadership of multiple office relocation planning and engineering efforts for office, warehouse, and construction sites, often with little advance notice. This included contractor meetings, structured cabling design, RFP creation and bid review, server room design, and all other aspects related to ensuring “first day of business” readiness.
IT infrastructure reliability issues were solved via strategically planned redesign, upgrades, and consolidation of legacy infrastructure. These solutions involved a variety of technologies and solutions such as virtualization, hybrid cloud integration, SonicWALL/Cisco UTM and switches, introducing holistic security (security awareness end-user training, 2FA, network segmentation), ISP, telecom and VoIP consolidation, and virtual application delivery via RDS and VDI.
Backup, disaster recovery, network resiliency and business continuity plans were implemented to significantly reduce or eliminate downtime. Since this time, any major utility interruption or infrastructure failure has resulted in a maximum 15 minutes outage on a 24/7 basis.
Developed and enforced an acceptable use policy and led a team to create and deliver a company-wide security awareness training program, consisting of a classroom style presentation, regular employee phishing simulations. This resulted in the prevention of over 300 phishing attempts and 30 ransomware infections over a 14 month period, effectively protecting business assets and reputation. This endeavor enabled Lanlogic to provide this service to other clients, further solidifying our position as a trusted advisor, while adding significant revenue to our overall bottom line.

technical account manager

The delivery and oversight of comprehensive IT operations to geographically dispersed, multi-location, 150+ employee organizations with many departmental stakeholders. While leading multiple dedicated support teams consisting of engineering and help desk staff, day to day activities and special projects included:Project management of multiple complex IT projects, including office relocation planning, business acquisition and integration, data protection, implementation of network and servers, and end-user training (to name a few).
Support of nine location office environment with 200+ daily users.
CIO level guidance and long-term strategic planning, requiring regular communication with management and deep understanding of evolving business requirements.
Management of the selection process and ongoing oversight of third party contracted IT resources (specialized application design and support such as NAV/Dynamics, Sales Force, and other line-of-business software platforms).
Leading the transformation of the IT support process with the use of ticketing systems, SLAs, and regular customer feedback, and documentation, resulting in greater satisfaction and efficiency of company staff.
Leadership of multiple office relocation planning and engineering efforts for office, municipality operations, warehouse, and construction sites, often with little advance notice. This included owner/contractor meetings, structured cabling design, RFP creation and bid review, server room design, and all other aspects related to ensuring “first day of business” readiness.
IT infrastructure budget analysis and planning. Five-year cost savings of over $750k were realized within two years via well planned upgrades, migration and consolidation of legacy onsite server infrastructure including a hybrid of virtual and physical servers (running Hyper-V and VMWare), enterprise storage (EMC, NetApp, eXeBlock), complex enterprise switches, and Sonicwall and Cisco UTMs, VoIP and telephony, and other critical systems – all within very short downtime allowances.

technical account manager

Applied extensive knowledge of COSHH and Sypol CMS along with field experience as an Occupational Hygienist, to provide various solutions.
Ensured that subscribers on the right contract, for both Subscriber & Alcumus.
Cross-sold the other services that Alcumus Sypol and Group provided.
Prepare forms or agreements to complete renewals.

technical account manager

The delivery and oversight IT support to a geographically dispersed, 200 person organization with many departmental stakeholders. While leading a dedicated support team consisting of two engineers and a help desk, my role for this customer was to essentially provide and manage an outsourced 24/7 IT department. Day to day activities and special projects included:Project management of multiple complex IT projects, including office relocation planning, business acquisition and integration, payment systems/PCI and infrastructure upgrades and consolidation.
Support of nine location office environment with 150 daily users
CIO level guidance and long-term strategic planning, requiring regular communication and deep understanding of various departmental stakeholders.
Assisted in fostering a streamlined support process with the use of ticketing systems, SLAs, and regular customer feedback, and documentation, achieving a consistent end-user satisfaction rating of over 98%.
IT infrastructure budget cost savings of over $75k were realized within two years via well planned upgrades, migration and consolidation of legacy onsite server infrastructure including a hybrid of virtual and physical servers (running Hyper-V and VMWare), EMC, SANs, Cisco SG-500 series switches, and Sonicwall and Cisco UTMs – all within very short downtime allowances.
Successfully designed and managed a large multi-site redundant telecom consolidation and upgrade project by introducing a converged MPLS fiber rollout, vLANs, VoIP (Allworx), and Sonicwall appliances with a redundant and resilient topology. This effort saved another ~$150k over a 5-year period while also ensuring 99.97% uptime.
Backup, disaster recovery, network resiliency and (most importantly) business continuity plans were implemented to significantly reduce or eliminate downtime. Since this time, any major utility interruption or infrastructure failure has resulted in a maximum 30 minutes outage on a 24/7 basis.

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technical account manager Job Skills

For an technical account manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Troubleshooting
Quality Assurance
Database Management
Technical
Computer Literacy
Project Management
Networking
Risk Management
Programming
Product Knowledge
System Administration
Software Development
Cloud Computing
Systems Analysis
IT Support
Web Development
Cybersecurity
Network Security
Mobile Development.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your technical account manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Jr. Technical Account Manager, Amazon Seattle, Washington

June 2022 – March 2023

Education

Cornell University, Ithaca, New York

Bachelor of Science in Medical Office Administration, April, 2022

Skills

Database Management

Collaboration

Coaching

Stress Management

Systems Analysis

Risk Management

Technical

Web Development

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your technical account manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Technical Account Manager, Bank of America Charlotte, North Carolina

August 2016 – May 2022

Track customer usuage and trends
Analyze customer data and provide feedback and recomendations
Develop and implement custmer service strategies

Associate Technical Account Manager, Bank of America Charlotte, North Carolina

January 2016 – July 2016

Coorindate customer onbaording and training
Handle customer inquieries and reslove technicall issues in a timely manner
Mainntain customer relationsips and provide technicall support

Junior Technical Account Manager, Bank of America Charlotte, North Carolina

August 2014 – December 2015

Prepear reports and preasentations to managment
Handle custmer inquiries and reslove technicall issues in a timely maner
Track custmer usage and tendencys

Education

Cornell University, Ithaca, New York

Customer Service, June, 2014

Skills

Reporting

Leadership

Business Acumen

Time Management

Computer Literacy

Web Development

Software Development

Programming

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

technical account manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an technical account manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Technical Account Manager
UnitedHealth Group
Minnetonka, Minnesota

To the Hiring Team at UnitedHealth Group

I am a results-driven Technical Account Manager with 4 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Technical Account Manager role at UnitedHealth Group, where I believe I can make a valuable contribution to your team.

Throughout my life, I have been passionate about Records Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Strategic Thinking and Computer Literacy, which I am excited to apply to the role at UnitedHealth Group. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Technical Account Manager role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Kindest regards,
Gary Hawkins
686-505-6236
[email protected]

Gary Hawkins

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