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customer support: Resume Samples & Writing Guide

Victor White 331 Alderwood Drive, Chatfield, MN 55923
[email protected]
880-638-3665

Employment history

Chief Customer Support, CVS Health Woonsocket, Rhode Island
May 2022 – Present
  • Monitor customer accounts
  • Respond to customer inquiries in a timely manner
  • Provide general administrative support
Associate Customer Support, Apple Cupertino, California
October 2021 – April 2022
  • Maintain a high level of customer service
  • Respond to customer inquiries in a timely manner
  • Follow up with customers to ensure satisfaction
Entry Level Customer Support, JPMorgan Chase New York, New York
April 2021 – September 2021
  • Monitor customer accounts
  • Troubleshoot customer issues and provide solutions
  • Develop customer service policies and procedures

Education

University of Florida, Gainesville, Florida
Doctor of Human Resources Management, February, 2021
University of Florida, Gainesville, Florida
Bachelor of Arts in Business Administration, February, 2017

Skills

Leadership
Process Improvement
Planning
Public Speaking
Accounting
Risk Management
Financial Management
Visualization

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Neil Wilson 661 Sunnyvale Drive, Chemult, OR 97731
[email protected]
620-199-3420

Professional Summary

 A highly motivated customer support professional with a solid background in administrative and clerical work. Experienced in providing excellent customer service, problem-solving and creating solutions to customer needs. 

Employment history

Chief Customer Support, Apple Cupertino, California
February 2014 – Present
  • Handle customer complaints
  • Coordinate customer service activities with other departments
  • Resolve customer conflicts
Customer Support, UnitedHealth Group Minnetonka, Minnesota
July 2013 – January 2014
  • Maintain a high level of customer service
  • Process customer orders
  • Generate reports on customer service metrics
Entry Level Customer Support, Google Mountain View, California
July 2012 – June 2013
  • Troubleshoot customer issues and provide solutions
  • Maintain customer records
  • Develop customer service policies and procedures

Education

University of Illinois, Urbana, Illinois
Medical Office Administration, May, 2012

Skills

Networking
Public Speaking
Database Management
Customer Service
Accounting
Presentation
Written Communication
Computer Literacy
Floyd Taylor 700 Highland Drive, Portal, GA 30450
[email protected]
673-336-0620

Professional Summary

 A motivated and reliable professional with extensive customer service experience in the administrative and clerical field. Proven ability to handle customer inquiries and requests effectively and efficiently. 

Employment history

Senior Customer Support, Microsoft Redmond, Washington
June 2015 – Present
  • Track customer service performance and trends
  • Track customer interactions
  • Monitor customer accounts
Customer Support, CVS Health Woonsocket, Rhode Island
December 2013 – May 2015
  • Resolve customer conflicts
  • Generate customer leads
  • Update customer information in the database
Jr. Customer Support, UnitedHealth Group Minnetonka, Minnesota
July 2012 – December 2013
  • Monitor customer accounts
  • Respond to customer inquiries in a timely manner
  • Follow up with customers to ensure satisfaction

Education

Cornell University, Ithaca, New York
Bachelor of Arts in Human Resources Management, May, 2012

Skills

Relationship Management.
Project Management
Emotional Intelligence
Teamwork
Financial Management
Computer Literacy
Process Improvement
Reporting
Hal Lewis 695 Sycamore St., South Point, TX 78521
[email protected]
613-450-3450

Professional Summary

 Highly motivated customer support professional with extensive experience in providing excellent customer service. Proven ability to develop and maintain positive customer relationships while problem solving and resolving customer inquiries. 

Employment history

Senior Customer Support, Apple Cupertino, California
August 2013 – Present
  • Update customer accounts and billing information
  • Generate customer leads
  • Update customer information in the database
Customer Support, Amazon Seattle, Washington
August 2012 – July 2013
  • Provide excellent customer service
  • Monitor customer accounts
  • Respond to customer inquiries in a timely manner
Jr. Customer Support, Walmart Bentonville, Arkansas
March 2011 – July 2012
  • Update customer information in the database
  • Resolve customer complaints and escalate issues when necessary
  • Track customer interactions

Education

University of California, Berkeley, California
Master of Arts in Human Resources Management, January, 2011
University of California, Berkeley, California
Bachelor of Science in Office Administration, January, 2007

Skills

Creativity
Conflict Resolution
Training
Social Media
Social Media
Accounting
Troubleshooting
Computer Literacy
Stanley Young 67 Laurel St., Tierra Verde, TX 78380
[email protected]
716-335-5629

Professional Summary

 Highly organized and detail-oriented customer support professional with a passion for providing excellent customer service. Experienced in problem solving and troubleshooting to ensure customer satisfaction. 

Employment history

Senior Customer Support, General Electric Boston, Massachusetts
September 2011 – Present
  • Process customer orders and returns
  • Coordinate customer service activities with other departments
  • Monitor customer feedback and complaints
Associate Customer Support, General Electric Boston, Massachusetts
September 2010 – August 2011
  • Generate customer leads
  • Respond to customer inquiries in a timely manner
  • Update customer information in the database
Junior Customer Support, Walmart Bentonville, Arkansas
September 2009 – August 2010
  • Maintain customer records in a database
  • Process customer orders
  • Maintain customer records

Education

University of Florida, Gainesville, Florida
Bachelor of Science in Office Administration, July, 2009

Skills

Collaboration
Relationship Management.
Interpersonal
Leadership
Business Acumen
Quality Assurance
Supervisory
Reporting

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customer support Job Descriptions; Explained

If you're applying for an customer support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer support

  • Listening to requests via-Tawk.to live chat services.
  • Calculate and quote charges for services requests by customers.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide email information.
  • Confer with customers via email to provide information about products or services, cancel accounts, or obtain details of complaints.
2

customer support

  • Universal Agent- receiving inbound call
  • CRT-Technical support
  • SG- Supervisor Group
  • ERD-Management Team/making outbound call 
3

customer support

  • Zendesk
  • SproutSocial
  • Google Console
  • Stripe
  • Trello
  • Cisco Spark
  • Google Calendars
4

customer support

  •  nature of their call in order to clearly and precisely address their inquiries in a professional manner
  • Utilized Siebel software for data entry of customer service information for accuracy and quality control
  • Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
  • Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
  • Assist colleagues administratively typing letters, memos, and reports
5

customer support

  • Provide assistance for customers with different solutions.
  •  Assist with placement of orders, refunds, or exchanges. 
  • Used to assist the customers and their quires related to TATASKY CABLE SERVICE. 
  • occasionally had to support on floor to new recruits. 

customer support Job Skills

For an customer support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Data Analysis
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Technical
  • Project Management
  • Presentation
  • Written Communication
  • Social Media
  • Risk Management
  • Supervisory
  • Training
  • Innovation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Walter Foster 971 Evergreen St., Wainwright, OK 74468

Employment history

Chief Customer Support, Walmart Bentonville, Arkansas
March 2020 – May 2022
  • Monitor customer accounts
  • Follow up with customers to ensure satisfaction
  • Process customer orders
Associate Customer Support, General Electric Boston, Massachusetts
March 2019 – February 2020
  • Process customer orders
  • Maintain customer records in a database
  • Troubleshoot customer issues and provide solutions
Junior Customer Support, Walmart Bentonville, Arkansas
September 2017 – February 2019
  • Maintain a high level of customer service
  • Monitor customer accounts
  • Maintain customer records

Education

University of Texas, Austin, Texas
Bachelor of Arts in Accounting, July, 2017

Skills

Creativity
Emotional Intelligence
Strategic Thinking
Research
Database Management
Computer Literacy
Presentation
Troubleshooting

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer support Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Brad Green 941 Creek Drive, Long Beach, WA 98631
[email protected]
935-294-0579

Employment history

Lead Customer Support, JPMorgan Chase New York, New York
September 2020 – Present
  • Maintains a high level of customer servies
  • Generates customer leads
  • Prepares customer report's
Customer Support, Bank of America Charlotte, North Carolina
April 2019 – August 2020
  • Prepare customer report's
  • Troubleshoot customer issue's and provide solution's
  • Monitor customer feedback's and complaint's
Jr. Customer Support, General Electric Boston, Massachusetts
April 2018 – March 2019
  • "I went to the store to buy some food
  • I went too the store too buy some food.

Education

University of Florida, Gainesville, Florida
Doctor of Accounting, February, 2018
University of Florida, Gainesville, Florida
Bachelor of Science in Human Resources Management, February, 2014

Skills

Networking
Teamwork
Visualization
Risk Management
Computer Literacy
Training
Troubleshooting
Project Management

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

customer support Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Victor
White
[email protected]
880-638-3665
331 Alderwood Drive, Chatfield, MN
55923

Chief Customer Support
CVS Health
Woonsocket, Rhode Island

To Whom It May Concern


I am writing to express my interest in the Chief Customer Support role at CVS Health. As a Customer Support with 2 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.


My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at CVS Health and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.


Cordially,
Victor White
880-638-3665
[email protected]

Victor White






Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.