Use This Template
Build your resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
technical account manager: Resume Samples & Writing Guide
Employment history
Senior Technical Account Manager, Microsoft Redmond, Washington
March 2021 – Present
- Monitor customer accounts and ensure customer satisfaction
- Manage customer billing and invoicing
- Manage customer accounts and contracts
Technical Account Manager, Bank of America Charlotte, North Carolina
October 2019 – February 2021
- Maintain customer relationships and provide technical support
- Analyze customer data and provide feedback and recommendations
- Monitor customer accounts and ensure customer satisfaction
Jr. Technical Account Manager, Amazon Seattle, Washington
March 2019 – September 2019
- Prepare reports and presentations to management
- Participate in customer meetings and events
- Identify customer needs and provide solutions
Education
University of Maryland, College Park, Maryland
Bachelor of Science in Human Resources Management, January, 2019
Skills
Strategic Thinking
Computer Literacy
Analytical
Reporting
Programming
Systems Analysis
Web Development
Mobile Development.
Do you already have a resume? Use our PDF converter and edit your resume.
Employment history
Chief Technical Account Manager, Microsoft Redmond, Washington
October 2016 – Present
- Maintain customer relationships and provide technical support
- Manage customer accounts and contracts
- Analyze customer data and provide feedback and recommendations
Technical Account Manager, Walmart Bentonville, Arkansas
April 2016 – September 2016
- Track customer usage and trends
- Coordinate customer onboarding and training
- Monitor customer accounts and ensure customer satisfaction
Entry Level Technical Account Manager, Amazon Seattle, Washington
October 2014 – March 2016
- Develop and maintain customer databases
- Develop and implement customer service strategies
- Track customer usage and trends
Education
University of Michigan, Ann Arbor, Michigan
Master of Arts in Human Resources Management, August, 2014
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Accounting, August, 2010
Skills
Collaboration
Relationship Management.
Stress Management
Business Acumen
Mobile Development.
Cloud Computing
Networking
Risk Management
Professional Summary
A motivated and organized Technical Account Manager with excellent communication and problem-solving skills. Proven ability to manage client accounts and build strong customer relationships.
Employment history
Lead Technical Account Manager, UnitedHealth Group Minnetonka, Minnesota
July 2014 – Present
- Maintain customer relationships and provide technical support
- Develop and maintain customer databases
- Track customer usage and trends
Associate Technical Account Manager, General Electric Boston, Massachusetts
August 2013 – July 2014
- Manage customer billing and invoicing
- Monitor customer accounts and ensure customer satisfaction
- Analyze customer data and provide feedback and recommendations
Jr. Technical Account Manager, JPMorgan Chase New York, New York
August 2012 – July 2013
- Analyze customer data and provide feedback and recommendations
- Participate in customer meetings and events
- Prepare reports and presentations to management
Education
University of Wisconsin, Madison, Wisconsin
Customer Service, June, 2012
Skills
Database Management
Planning
Collaboration
Organization
Web Development
Data Analysis
Project Management
Network Security
Employment history
Chief Technical Account Manager, JPMorgan Chase New York, New York
June 2023 – Present
- Manage customer accounts and contracts
- Manage customer billing and invoicing
- Prepare reports and presentations to management
Technical Account Manager, Amazon Seattle, Washington
December 2021 – May 2023
- Develop and implement customer service strategies
- Prepare reports and presentations to management
- Monitor customer feedback and provide feedback to the team
Jr. Technical Account Manager, Apple Cupertino, California
July 2020 – November 2021
- Participate in customer meetings and events
- Analyze customer data and provide feedback and recommendations
- Handle customer inquiries and resolve technical issues in a timely manner
Education
University of Wisconsin, Madison, Wisconsin
Executive Administrative Assistant, May, 2020
Skills
Quality Assurance
Negotiation
Business Acumen
Reliability
Cybersecurity
Troubleshooting
Project Management
Computer Literacy
Employment history
Lead Technical Account Manager, Google Mountain View, California
March 2019 – Present
- Manage customer billing and invoicing
- Develop and implement customer service strategies
- Prepare reports and presentations to management
Associate Technical Account Manager, JPMorgan Chase New York, New York
September 2018 – February 2019
- Monitor customer feedback and provide feedback to the team
- Monitor customer accounts and ensure customer satisfaction
- Manage customer accounts and contracts
Jr. Technical Account Manager, Apple Cupertino, California
September 2017 – August 2018
- Participate in customer meetings and events
- Prepare reports and presentations to management
- Analyze customer data and provide feedback and recommendations
Education
University of California, Berkeley, California
Master of Arts in Accounting, July, 2017
University of California, Berkeley, California
Bachelor of Arts in Human Resources Management, July, 2013
Skills
Public Speaking
Professionalism
Business Acumen
Emotional Intelligence
Project Management
Product Knowledge
Data Analysis
Networking
Not in love with this template? Browse our full library of resume templates
technical account manager Job Descriptions; Explained
If you're applying for an technical account manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
6
technical account manager
- Expert with various VoIP and telephony systems, including telco carriers, Skype for Business, capacity planning, cost analysis and dependent network topology considerations.
- Meticulous documentation of all systems and operational procedures.
- Planning and installation of enterprise technologies such as Windows Server 2003-2016, requiring extensive knowledge of of Active Directory, DNS, mass storage, VMWare/Hyper-V, PowerShell, and Group Policy and other client/server architecture.
- Enterprise network engineering and management of routers, switches, security appliances and a solid experience with topologies including DNS, DHCP, vLANs, routing, VPN, and broad network security best practices.
7
technical account manager
- Primary responsibility for the delivery and oversight IT operations and support for a wide variety of customers with staff ranging from 10-200 users. Each engagement would often include assembling and leading a team of 3-5 IT staff serving roles such as helpdesk and systems engineers. At other times, I would be responsible for all roles as the single point of contact.
- Experienced IT operational management demonstrated in hospitality environments primarily focused on full-service luxury senior communities and assisted care.
- Project management of multiple complex IT projects, including structured cabling, desktop and server deployment, payment systems/PCI and infrastructure upgrades and consolidation across geographically dispersed areas, often presenting challenging environments (historic buildings, weather, indoor/outdoor considerations, etc…)
- Expert with various VoIP and telephony systems, including telco carrier, capacity planning, cost analysis and dependent network topology considerations.
8
technical account manager
- Responsible in assisting both Presales and Post Sales activities
- Primarily TAM deliverables aim at increasing customer experience by providing complete awareness around products purchased, reducing shelf-ware & optimizing consumption
- Map VMware solutions to the customer’s unique business and technical requirement
- Assisting customers with design and implementation which includes best practice recommendations
- Assists in Adoption of latest VMware Technologies by creating a well-defined plan
- Assess, Plan, Execute and Monitor the infrastructure using relevant tools
- Helps transitioning IT operations from reactive to proactive
9
technical account manager
- Responsible for ensuring an optimal client experience by proactively and professionally managing client information requests, technical support questions and custom software developments projects.
- Provide analyzation of software solution that is in-line with their infrastructure requirements.
- Modify workflow for Incident Management and Problem Management scheme
- Product platform expert who shares her expertise with customers and colleagues
- Closely monitor and analyze customer technical issues
- Work closely with Account Delivery Managers to identify areas to deepen our customer relationship.
10
technical account manager
- Project management of multiple complex IT projects, including structured cabling, desktop and server deployment, and infrastructure upgrades or consolidation.
- 24/7 operation and functionality of critical business software.
- Troubleshooting of hardware/software from the desktop to servers.
- Configuration of identity access management, user access and implementation of controls security controls.
technical account manager Job Skills
For an technical account manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Data Analysis
- Troubleshooting
- Quality Assurance
- Database Management
- Technical
- Computer Literacy
- Project Management
- Networking
- Risk Management
- Programming
- Product Knowledge
- System Administration
- Software Development
- Cloud Computing
- Systems Analysis
- IT Support
- Web Development
- Cybersecurity
- Network Security
- Mobile Development.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your technical account manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Francis Harris 990 Riverbend Road, Langleyville, IL 62568
Employment history
Jr. Technical Account Manager, Amazon Seattle, Washington
June 2022 – March 2023
Education
Cornell University, Ithaca, New York
Bachelor of Science in Medical Office Administration, April, 2022
Skills
Database Management
Collaboration
Coaching
Stress Management
Systems Analysis
Risk Management
Technical
Web Development
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your technical account manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Technical Account Manager, Bank of America Charlotte, North Carolina
August 2016 – May 2022
- Track customer usuage and trends
- Analyze customer data and provide feedback and recomendations
- Develop and implement custmer service strategies
Associate Technical Account Manager, Bank of America Charlotte, North Carolina
January 2016 – July 2016
- Coorindate customer onbaording and training
- Handle customer inquieries and reslove technicall issues in a timely manner
- Mainntain customer relationsips and provide technicall support
Junior Technical Account Manager, Bank of America Charlotte, North Carolina
August 2014 – December 2015
- Prepear reports and preasentations to managment
- Handle custmer inquiries and reslove technicall issues in a timely maner
- Track custmer usage and tendencys
Education
Cornell University, Ithaca, New York
Customer Service, June, 2014
Skills
Reporting
Leadership
Business Acumen
Time Management
Computer Literacy
Web Development
Software Development
Programming
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
technical account manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an technical account manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Technical Account Manager
UnitedHealth Group
Minnetonka, Minnesota
UnitedHealth Group
Minnetonka, Minnesota
To the Hiring Team at UnitedHealth Group
I am a results-driven Technical Account Manager with 4 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Technical Account Manager role at UnitedHealth Group, where I believe I can make a valuable contribution to your team.
Throughout my life, I have been passionate about Records Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Strategic Thinking and Computer Literacy, which I am excited to apply to the role at UnitedHealth Group. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
Thank you for considering my application for the Senior Technical Account Manager role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Kindest regards,
Gary Hawkins
686-505-6236
[email protected]
Gary Hawkins
Showcase your most significant accomplishments and qualifications with this cover
letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
Related Resumes & Cover Letters
FIND EVERYTHING YOU NEED HERE.
IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...
Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.