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customer service rep: Resume Samples & Writing Guide
Professional Summary
A highly motivated and experienced customer service representative with excellent communication and problem-solving skills. Committed to providing excellent customer service and creating positive customer experiences.
Employment history
Chief Customer Service Rep, Apple Cupertino, California
October 2010 – Present
- Resolve customer complaints and provide appropriate solutions
- Follow up with customers to ensure their satisfaction
- Respond to customer inquiries via email, phone, or in person
Customer Service Rep, Microsoft Redmond, Washington
May 2009 – September 2010
- Maintain customer service documentation
- Monitor customer service trends and provide recommendations for improvement
- Create and maintain customer service reports
Jr. Customer Service Rep, General Electric Boston, Massachusetts
November 2007 – April 2009
- Train and mentor new customer service staff
- Develop customer service standards and best practices
- Respond to customer inquiries via email, phone, or in person
Education
University of Wisconsin, Madison, Wisconsin
MD in Medical Office Administration, October, 2007
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, October, 2003
Skills
Social Media
Strategic Thinking
Planning
Supervisory
Quality Assurance
Technical
Computer Literacy
Social Media
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Employment history
Chief Customer Service Rep, General Electric Boston, Massachusetts
November 2018 – Present
- Process customer orders and provide information on product availability, pricing, shipping and delivery
- Respond to customer inquiries via email, phone, or in person
- Follow up with customers to ensure their satisfaction
Associate Customer Service Rep, Bank of America Charlotte, North Carolina
April 2018 – October 2018
- Maintain customer service documentation
- Develop customer service standards and best practices
- Monitor customer service metrics and provide feedback to management
Junior Customer Service Rep, Microsoft Redmond, Washington
November 2016 – March 2018
- Respond to customer inquiries via email, phone, or in person
- Follow up with customers to ensure their satisfaction
- Maintain customer service documentation
Education
University of Texas, Austin, Texas
Project Management, September, 2016
Skills
Conflict Resolution
Teamwork
Listening
Decision Making
Presentation
Innovation
Training
Reporting
Employment history
Senior Customer Service Rep, JPMorgan Chase New York, New York
May 2021 – Present
- Monitor customer service trends and provide recommendations for improvement
- Respond to customer inquiries via email, phone, or in person
- Answer customer inquiries in a timely, professional and friendly manner
Associate Customer Service Rep, CVS Health Woonsocket, Rhode Island
May 2020 – April 2021
- Manage customer service projects and initiatives
- Monitor customer service trends and provide recommendations for improvement
- Answer customer inquiries in a timely, professional and friendly manner
Junior Customer Service Rep, General Electric Boston, Massachusetts
May 2019 – April 2020
- Process returns and refunds
- Respond to customer inquiries via email, phone, or in person
- Develop customer service standards and best practices
Education
University of Texas, Austin, Texas
Bachelor of Science in Human Resources Management, March, 2019
Skills
Collaboration
Conflict Resolution
Listening
Creativity
Social Media
Project Management
Innovation
Written Communication
Professional Summary
Highly motivated customer service representative with extensive experience in administrative and clerical duties. Proven ability to provide excellent customer service and ensure customer satisfaction.
Employment history
Senior Customer Service Rep, Google Mountain View, California
January 2013 – Present
- Respond to customer inquiries via email, phone, or in person
- Follow up with customers to ensure their satisfaction
- Develop and implement customer service policies and procedures
Associate Customer Service Rep, UnitedHealth Group Minnetonka, Minnesota
August 2011 – December 2012
- Monitor customer service metrics and provide feedback to management
- Maintain customer service documentation
- Maintain customer records and update customer information in the customer database
Junior Customer Service Rep, General Electric Boston, Massachusetts
February 2010 – July 2011
- Respond to customer inquiries via email, phone, or in person
- Develop and implement customer service policies and procedures
- Maintain customer records and update customer information in the customer database
Education
University of California, Berkeley, California
Bachelor of Science in Office Administration, December, 2009
Skills
Communication
Visualization
Documentation
Stress Management
Process Improvement
Computer Literacy
Relationship Management
Accounting
Professional Summary
I am an experienced customer service representative with a proven track record of providing exceptional customer service. I excel in problem-solving and have a keen eye for detail, enabling me to provide efficient and effective administrative and clerical support.
Employment history
Chief Customer Service Rep, Apple Cupertino, California
August 2013 – Present
- Process customer orders and provide information on product availability, pricing, shipping and delivery
- Follow up with customers to ensure their satisfaction
- Process returns and refunds
Customer Service Rep, General Electric Boston, Massachusetts
March 2012 – July 2013
- Manage customer service projects and initiatives
- Train and mentor new customer service staff
- Create and maintain customer service reports
Junior Customer Service Rep, Amazon Seattle, Washington
August 2011 – February 2012
- Process customer orders and provide information on product availability, pricing, shipping and delivery
- Create and maintain customer service reports
- Manage customer service projects and initiatives
Education
University of Texas, Austin, Texas
Human Resources, July, 2011
Skills
Process Improvement
Problem Solving
Risk Management
Relationship Management.
Technical
Data Analysis
Risk Management
Reporting
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customer service rep Job Descriptions; Explained
If you're applying for an customer service rep position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
11
customer service rep
- Customer service rep on behalf of FedEx
- Talking directly to customers on concerns about their package.
- Placing orders .
- Giving ETA’s or locations of customer package.
- Cancelling orders.
12
customer service rep
- Assisted customers both in person and on the phone
- Maintained a clean work enviorment
- produced the highest quality of product for customers while following quality control standards
- Was a main delivery driver for morning and night shifts
13
customer service rep
- Confer with customers by telephone to provide information about products or services, take and enter orders, or obtain details of complaints.
- Resolve customer complaints or answer customers’ questions regarding delivery of upcoming orders.
- Maintain records of contacts, accounts, orders, and forecasts.
- Promote safe work as a member of the safety committee by conducting safety audits and attending company safety meetings.
- Use computers for various applications, such as Microsoft Office with Outlook, Word and Excel.
14
customer service rep
- Processing routine to complex transactions, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
- Report generation
- Project work
- Quickly answer customer inquiries in a friendly and courteous manner
- Deliver exceptional service to our customer by going out of the way to please them
- Provide first call resolution, while following strict procedures that meet compliance guidelines
15
customer service rep
- Worked with customers to decide on a final design for their order.
- Write up work order and take payment.
- Call customer when order is ready for pickup.
- Make sure front of store is well stocked and clean.
- Product Inventory.
- Took payment and rented storage units in the back.
customer service rep Job Skills
For an customer service rep position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Data Analysis
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Presentation
- Social Media
- Written Communication
- Technical
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Relationship Management
- Supervisory
- Risk Management
- Training
- Innovation
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service rep Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Lead Customer Service Rep, Apple Cupertino, California
March 2012 – May 2022
- Respond to customer inquiries via email, phone, or in person
- Follow up with customers to ensure their satisfaction
- Create and maintain customer service reports
Associate Customer Service Rep, General Electric Boston, Massachusetts
March 2011 – February 2012
- Create and maintain customer service reports
- Process customer orders and provide information on product availability, pricing, shipping and delivery
- Monitor customer service metrics and provide feedback to management
Entry Level Customer Service Rep, CVS Health Woonsocket, Rhode Island
October 2009 – February 2011
Education
University of Wisconsin, Madison, Wisconsin
Executive Administrative Assistant, August, 2009
Skills
Negotiation
Project Management
Time Management
Financial Management
Computer Literacy
Risk Management
Data Analysis
Troubleshooting
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your customer service rep Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Harry Richards
829 Pine St., Norbourne Estates, KY 40207Professional Summary
I am an experienced customer service representative with a passion for providing excellent service and support. I have a proven track record of successfully resolving customer inquiries and complaints in a timely and efficient manner.
Employment history
Senior Customer Service Rep, General Electric Boston, Massachusetts
March 2014 – Present
- Maintane custmer servce documentaton
- Develop custmer servce standads and best practces
- Resolve custmer complants and provide apropriate solutons
Associate Customer Service Rep, JPMorgan Chase New York, New York
March 2013 – February 2014
- Proccess customer orders, and provide informations on product avaibility, pricings, shipping and deliverys.
- Respond to customer inquirys via emails, phones, or in persons.
- Train and mentore new customer service staffs.
Jr. Customer Service Rep, Bank of America Charlotte, North Carolina
March 2012 – February 2013
- Develp and implement customer service policys and procedurs
- Followup with customers to ensure their satisfaction
- Moniter customer service trends and provide recommandations for improvement.
Education
University of Florida, Gainesville, Florida
Master of Arts in Accounting, January, 2012
University of Florida, Gainesville, Florida
Bachelor of Arts in Accounting, January, 2008
Skills
Training
Social Media
Data Analysis
Presentation
Financial Management
Reporting
Computer Literacy
Database Management
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
customer service rep Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service rep position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Customer Service Rep
General Electric
Boston, Massachusetts
General Electric
Boston, Massachusetts
To Whom It May Concern
I am writing to express my interest in the Chief Customer Service Rep role at General Electric. As a Customer Service Rep with 16 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.
Throughout my life, I have pursued my passion for Accounting and have gained experience in this field as a result. This experience has given me valuable skills such as Social Media and Strategic Thinking, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Customer Service Rep and help your organization achieve its well determined goals.
Thank you for considering my application for the Chief Customer Service Rep role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
Kind regards,
Kevin Vaughn
835-174-7196
[email protected]
Kevin Vaughn
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.