Spa Receptionist Resume Examples

spa receptionist

  •  Spa receptionists are responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments. 
  • Other responsibilities include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.
  • Their duties may also include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents. 
  •  Receptionists meet and greet customers, providing a positive and friendly attitude. 
  • They check in customers as they arrive for their scheduled appointments.
  •  They may also provide daily maintenance of the spa’s lobby or reception area. 
  • Caring for office furniture, plants and periodicals are some examples of these additional duties.

spa receptionist

  • Answer, screen and forward any incoming phone calls while providing basic information when needed. Make follow up calls to customers to remind them of their appointments.
  • Handle appointment cancellation and shifting duties.
  • Operate the cash, take payments for services rendered and issue change and receipts.
  • Ask customer of the feedback on Spa & Salon services and handled guest complaints calmly and professionally.

spa receptionist (intern)

  • Admin Duties ( answering emails and phone calls), Submit daily/ monthly reports.
  •  perform all reception operational duties including check in, check out, billing and reservation procedures.
  • StaffingInform the therapists of all customers preferences to ensure the highest level of customization
  • Ensure and act as a real link between customers, therapists and spa management team.

senior spa receptionist

  • Scheduled guest appointments.
  • Marketed and sold exclusive products, services, and memberships to increase retail sales
  • Liaised with internal departments such as hospitality, restaurants, in room dining to ensure guests satisfaction.
  • Greeted VIP guests, representing the company through poise and professionalism.

spa receptionist/front desk attendant

  • 11 months working onboard a cruise line for Celebrity Cruises.
  • Greet guests as they arrive for their appointments; escort them to the appropriate waiting area, and offer them a hot or cold beverage along with their personal forms to complete.
  • Communicate and coordinate with a staff of 40 employees, and report to the Spa Manager.
  • Ensure all areas of the spa are presentable to guests (front desk, waiting rooms, solarium, steam rooms, change rooms, bathrooms, fitness centre, etc.)
  • Restock all areas of the spa and fitness centre; laundry items, retail products for displays and presentations, linens and robes for the steam rooms, back bar products.
  • Perform educational seminars on skin care, products and services for ~40 guests.
  • Inventory products.

spa receptionist

  • Assisted the manager in her managerial duties       
  • Provided detail description of spa services to customers 
  • Maintained a clean, safe and well-organized working environment     
  • Acknowledged and greeted customers who entered and exited spa facilities    

spa receptionist

  • Provide guidance to clients on the procedures at the spa.
  • Ensure correct and accurate cash handling in accordance with internal standards and policies.
  • Serve as a primary point of contact for members and guests for information on spa products and services.
  • Manage all front desk tasks, including the maintenance of client records and cashiering. 

spa receptionist

  • Handling calls both local and international for booking an appointment and reconfirming the guest using SPASOFT application
  • Sending guest email database to update them for our monthly promotions
  • Handling guests inquiry/complaints
  • Assigned as Learning coach in our department to train ambassador for maintaining the brand standards of hotel and spa
  • Creating schedule for Spa Roster to maintain the operations smoothly
  • Creating invoice and placed orders using (ERP,FMC,EAM Applications) to monitor the income and outcome profit in Spa
  • Person in charge for Dubai municipality check to keep the high quality and standards of Spa

spa receptionist

  • File clients’ paperwork in aphlabetical order and place in file cabinet.
  • Copy the clients’ paperwork into the computer system in a timely manner. 
  • Answer clients’ questions about treatments and locker rooms. 
  • Ensure clients’ fill out the paperwork regarding whether or not they have any health issues. 
  • Close all paperwork and cash till at the end of the night. 

spa receptionist

  • Explain with the clients about the Spa Menu, upsell the treatments. And give appointments to clients on specific days.
  • Process payments from clients for services ordered from the spa.
  • Able to complete the Daily Sales Report, Monthly Sales Report and Inventory.