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1

patient service associate

  • Registration of patients 
  • Ensure accurate data entry of patients particulars into the hospital system
  • Assist in scheduling of future appointments / referral to other specialist clinic
  • Handling phone calls and enquiries of patients, providing them with the information they need
  • Assisting the doctors and nurses in basic medical care if needed
  • Operate cash register to process cash or credit sales
  • Maintain cleanliness around work areas
2

patient service associate

  • Registration of patients, with an understanding and familiarity of various medical insurance plans (Medicaid/Medicare based, as well as private insurances); Entering of guarantor information in registration of pediatric patients
  • Obtaining prior authorizations from insurance companies for complex procedures (cardiology procedures Ie: echocardiograms, exercise stress tests, myocardial perfusions), (MRIs, CT Scans, etc.); familiarity with Evicore Healthcare for these authorizations
  • Understanding of Patient-Centered Medical Home model of care
  • Scheduling of patients for appointments, and document scanning into EPIC Cadence system
  • Generating HIP referrals for various services requiring a medical specialist
3

patient service associate

  • Register patients to the system when they come for their appointments (OAS- Outpatient Appointments System , RIS VUE)
  • Call to inform the patients on their next appointment / Re-schedule appointments for patients.
  • Explain the price charges on the screening that they are doing for the day. 
  • Keying the mammogram results onto the Medisave screening
  • Digitize patients films 
  • Do screening using RIS PACS system to check on the patient last mammogram for the doctor to do diagnostic 
4

patient service associate

  • Greet, register, and assist patients presenting to urgent-care clinic. 
  • Verify patient insurance eligibility and collect designated payments and co-pays.
  • Create patient demographics chart, including updating contact and insurance information.
  • Determine the necessity within guidelines for patients in need of emergency triaging and notify providers. 
  • Answer and return calls from patients and relay messages between healthcare provider and patients
  • Assist in stocking exam rooms with supplies. 
5

patient service associate

  • Understand and analyse needs of patients, assisted in scheduling appointments for surgical procedures
  • Conduct financial counselling and organise paper works
  • Liaise with doctors, nurses and patients to provide smooth flow in the healthcare operations
  • Prepare and maintain all costs for counselling through analytical accounting skills