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1
patient service associate
- Registration of patients
- Ensure accurate data entry of patients particulars into the hospital system
- Assist in scheduling of future appointments / referral to other specialist clinic
- Handling phone calls and enquiries of patients, providing them with the information they need
- Assisting the doctors and nurses in basic medical care if needed
- Operate cash register to process cash or credit sales
- Maintain cleanliness around work areas
2
patient service associate
- Registration of patients, with an understanding and familiarity of various medical insurance plans (Medicaid/Medicare based, as well as private insurances); Entering of guarantor information in registration of pediatric patients
- Obtaining prior authorizations from insurance companies for complex procedures (cardiology procedures Ie: echocardiograms, exercise stress tests, myocardial perfusions), (MRIs, CT Scans, etc.); familiarity with Evicore Healthcare for these authorizations
- Understanding of Patient-Centered Medical Home model of care
- Scheduling of patients for appointments, and document scanning into EPIC Cadence system
- Generating HIP referrals for various services requiring a medical specialist
3
patient service associate
- Register patients to the system when they come for their appointments (OAS- Outpatient Appointments System , RIS VUE)
- Call to inform the patients on their next appointment / Re-schedule appointments for patients.
- Explain the price charges on the screening that they are doing for the day.
- Keying the mammogram results onto the Medisave screening
- Digitize patients films
- Do screening using RIS PACS system to check on the patient last mammogram for the doctor to do diagnostic
4
patient service associate
- Greet, register, and assist patients presenting to urgent-care clinic.
- Verify patient insurance eligibility and collect designated payments and co-pays.
- Create patient demographics chart, including updating contact and insurance information.
- Determine the necessity within guidelines for patients in need of emergency triaging and notify providers.
- Answer and return calls from patients and relay messages between healthcare provider and patients
- Assist in stocking exam rooms with supplies.
5
patient service associate
- Understand and analyse needs of patients, assisted in scheduling appointments for surgical procedures
- Conduct financial counselling and organise paper works
- Liaise with doctors, nurses and patients to provide smooth flow in the healthcare operations
- Prepare and maintain all costs for counselling through analytical accounting skills
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