5 Amazing patient service associate Resume Examples (Updated 2023) + Skills & Job Descriptions

patient service associate

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patient service associate: Resume Samples & Writing Guide

Employment history

Senior Patient Service Associate, JPMorgan Chase New York, New York

February 2019 – Present

Ensure compliance with all relevant policies and regulations
File and retrieve medical records
Collect and enter patient data into the computer system

Patient Service Associate, Walmart Bentonville, Arkansas

August 2018 – January 2019

File and retrieve medical records
Greet patients and visitors in a professional and courteous manner
Process insurance forms and payments

Junior Patient Service Associate, Walmart Bentonville, Arkansas

February 2017 – July 2018

Ensure compliance with all relevant policies and regulations
Collect and enter patient data into the computer system
Assist with the preparation of medical reports

Education

University of Wisconsin, Madison, Wisconsin

Medical Office Administration, December, 2016

Skills

Decision Making

Mentoring

Research

Quality Assurance

Strategic Thinking

Innovation

Financial Management

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Employment history

Lead Patient Service Associate, General Electric Boston, Massachusetts

October 2018 – Present

Assist with the preparation of medical reports
Ensure compliance with all relevant policies and regulations
Assist in the preparation of patient billing statements

Patient Service Associate, Bank of America Charlotte, North Carolina

March 2018 – September 2018

Collect and enter patient data into the computer system
Answer phone calls and direct them to the appropriate personnel
Assist with financial counseling of patients

Jr. Patient Service Associate, Walmart Bentonville, Arkansas

September 2017 – February 2018

Assist in the preparation of patient billing statements
Maintain a clean and organized work area
Monitor inventory of supplies and order as needed

Education

Stanford University, Stanford, California

Doctor of Office Administration, July, 2017

Stanford University, Stanford, California

Bachelor of Science in Business Administration, July, 2013

Skills

Database Management

Business Acumen

Stress Management

Leadership

Reporting

Business Acumen

Computer Literacy

Networking

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Employment history

Chief Patient Service Associate, Amazon Seattle, Washington

December 2023 – Present

Monitor inventory of supplies and order as needed
File and retrieve medical records
Prepare and maintain patient charts

Associate Patient Service Associate, UnitedHealth Group Minnetonka, Minnesota

June 2022 – November 2023

Maintain a clean and organized work area
Assist with financial counseling of patients
Assist with the preparation of medical reports

Jr. Patient Service Associate, JPMorgan Chase New York, New York

January 2021 – May 2022

Schedule patient appointments and maintain appointment calendars
Greet patients and visitors in a professional and courteous manner
Answer phone calls and direct them to the appropriate personnel

Education

Stanford University, Stanford, California

Bachelor of Science in Accounting, November, 2020

Skills

Conflict Resolution

Customer Service

Flexibility

Troubleshooting

Financial Management

Risk Management

Strategic Thinking

Troubleshooting

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Employment history

Chief Patient Service Associate, General Electric Boston, Massachusetts

September 2022 – Present

Process insurance forms and payments
Schedule patient appointments and maintain appointment calendars
Assist with other administrative tasks as needed

Associate Patient Service Associate, CVS Health Woonsocket, Rhode Island

February 2022 – August 2022

Prepare and maintain patient charts
Assist in the preparation of patient billing statements
Assist with other administrative tasks as needed

Entry Level Patient Service Associate, Walmart Bentonville, Arkansas

February 2021 – January 2022

Greet patients and visitors in a professional and courteous manner
Answer patient inquiries and provide customer service
Assist with other administrative tasks as needed

Education

University of Wisconsin, Madison, Wisconsin

Master of Science in Accounting, December, 2020

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Accounting, December, 2016

Skills

Self-Motivation

Stress Management

Project Management

Coaching

Troubleshooting

Process Improvement

Project Management

Computer Literacy

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Professional Summary

A highly organized and detail-oriented Patient Service Associate with a strong commitment to providing excellent customer service. Experienced in handling a wide range of administrative and clerical tasks with accuracy and efficiency.

Employment history

Chief Patient Service Associate, Apple Cupertino, California

February 2011 – Present

Greet patients and visitors in a professional and courteous manner
Schedule patient appointments and maintain appointment calendars
File and retrieve medical records

Associate Patient Service Associate, CVS Health Woonsocket, Rhode Island

August 2009 – January 2011

Process insurance forms and payments
Greet patients and visitors in a professional and courteous manner
Assist with financial counseling of patients

Entry Level Patient Service Associate, Walmart Bentonville, Arkansas

August 2008 – July 2009

Maintain a clean and organized work area
Answer patient inquiries and provide customer service
Collect and enter patient data into the computer system

Education

University of Florida, Gainesville, Florida

Business Administration, July, 2008

Skills

Creativity

Accounting

Leadership

Computer Literacy

Process Improvement

Accounting

Networking

Quality Assurance

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patient service associate Job Descriptions; Explained

If you're applying for an patient service associate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

patient service associate

Registration of patients
Ensure accurate data entry of patients particulars into the hospital system
Assist in scheduling of future appointments / referral to other specialist clinic
Handling phone calls and enquiries of patients, providing them with the information they need
Assisting the doctors and nurses in basic medical care if needed
Operate cash register to process cash or credit sales
Maintain cleanliness around work areas

patient service associate

Registration of patients, with an understanding and familiarity of various medical insurance plans (Medicaid/Medicare based, as well as private insurances); Entering of guarantor information in registration of pediatric patients
Obtaining prior authorizations from insurance companies for complex procedures (cardiology procedures Ie: echocardiograms, exercise stress tests, myocardial perfusions), (MRIs, CT Scans, etc.); familiarity with Evicore Healthcare for these authorizations
Understanding of Patient-Centered Medical Home model of care
Scheduling of patients for appointments, and document scanning into EPIC Cadence system
Generating HIP referrals for various services requiring a medical specialist

patient service associate

Register patients to the system when they come for their appointments (OAS- Outpatient Appointments System , RIS VUE)
Call to inform the patients on their next appointment / Re-schedule appointments for patients.
Explain the price charges on the screening that they are doing for the day.
Keying the mammogram results onto the Medisave screening
Digitize patients films
Do screening using RIS PACS system to check on the patient last mammogram for the doctor to do diagnostic

patient service associate

Greet, register, and assist patients presenting to urgent-care clinic.
Verify patient insurance eligibility and collect designated payments and co-pays.
Create patient demographics chart, including updating contact and insurance information.
Determine the necessity within guidelines for patients in need of emergency triaging and notify providers.
Answer and return calls from patients and relay messages between healthcare provider and patients
Assist in stocking exam rooms with supplies.

patient service associate

Understand and analyse needs of patients, assisted in scheduling appointments for surgical procedures
Conduct financial counselling and organise paper works
Liaise with doctors, nurses and patients to provide smooth flow in the healthcare operations
Prepare and maintain all costs for counselling through analytical accounting skills

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patient service associate Job Skills

For an patient service associate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Troubleshooting
Quality Assurance
Database Management
Project Management
Technical
Data Analysis
Visualization
Reporting
Business Acumen
Process Improvement
Networking
Strategic Thinking
Relationship Management
Accounting
Financial Management
Documentation
Innovation
Supervisory
Risk Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your patient service associate Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Patient Service Associate, Walmart Bentonville, Arkansas

March 2013 – May 2022

Maintain a clean and organized work area
Process insurance forms and payments
Assist in the preparation of patient billing statements

Patient Service Associate, Apple Cupertino, California

August 2012 – February 2013

Assist with financial counseling of patients
Collect and enter patient data into the computer system
Process insurance forms and payments

Junior Patient Service Associate, General Electric Boston, Massachusetts

February 2012 – July 2012

Answer phone calls and direct them to the appropriate personnel
Collect and enter patient data into the computer system
Monitor inventory of supplies and order as needed

Education

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Accounting, December, 2011

Skills

Conflict Resolution

Visualization

Customer Service

Negotiation

Accounting

Risk Management

Data Analysis

Technical

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your patient service associate Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Patient Service Associate, CVS Health Woonsocket, Rhode Island

January 2022 – Present

Answare phone calls, and direct them too the appropriate personnel.
Assist with financial counceling of patiants.
Processs insurance forms, and payments.

Associate Patient Service Associate, Bank of America Charlotte, North Carolina

January 2021 – December 2021

Collet and enter patiant data into the computor system
Answor phone calls and direct them too the apropriate personnel
Moniter inventry of supplies and order as needed.

Entry Level Patient Service Associate, UnitedHealth Group Minnetonka, Minnesota

January 2020 – December 2020

"I went to the store
to buy some food"
"I went too the store
to buy some foods"

Education

Stanford University, Stanford, California

Accounting, November, 2019

Skills

Creativity

Attention to Detail

Flexibility

Mentoring

Project Management

Financial Management

Technical

Data Analysis

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

patient service associate Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an patient service associate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Patient Service Associate
General Electric
Boston, Massachusetts

To the Hiring Team at General Electric

As a Patient Service Associate with a proven track record of success in Administrative & Clerical, I am excited to apply for the Lead Patient Service Associate position at General Electric. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Decision Making and Mentoring that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.

Thank you for considering my application for the Lead Patient Service Associate position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Thank you for your time,
Brad Franklin
878-157-5473
[email protected]

Brad Franklin

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