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operations team leader
- Demonstrated experience in leading, coaching and managing individuals and teams to meet objectives
- Strong planning and problem solving skills including the ability to prioritise and manage multiple tasks
- Demonstrate ability to develop and maintain productive relationships with the team and management.
- Competent knowledge of warehouse management systems such as WMS and TMS. Intermediate computer skills including Microsoft suite. Exceptional written and verbal communication skills
- Flexibility to meet business needs, including changing shifts and days as required
- Demonstrate resilience to meet challenging targets and timeframes and composure when dealing with workplace conflict.
- Analyzes Contact Center reporting and reports any areas of concern to management
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