5 Amazing operations team leader Resume Examples (Updated 2023) + Skills & Job Descriptions

operations team leader

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operations team leader: Resume Samples & Writing Guide

Employment history

Senior Operations Team Leader, Apple Cupertino, California

June 2018 – Present

Supervise and mentor team members
Develop and manage budgets for the team
Oversee daily operations of the administrative and clerical team

Operations Team Leader, Amazon Seattle, Washington

December 2016 – May 2018

Coordinate and manage resources to ensure efficient operations
Manage and resolve conflicts between team members
Manage and coordinate administrative and clerical tasks

Junior Operations Team Leader, General Electric Boston, Massachusetts

June 2016 – December 2016

Monitor and evaluate performance of team members
Develop and implement quality control procedures
Develop and manage budgets for the team

Education

Cornell University, Ithaca, New York

Master of Arts in Human Resources Management, April, 2016

Cornell University, Ithaca, New York

Bachelor of Science in Human Resources Management, April, 2012

Skills

Troubleshooting

Critical Thinking

Innovation

Teamwork

Social Media

Visualization

Troubleshooting

Supervisory

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Employment history

Lead Operations Team Leader, Walmart Bentonville, Arkansas

October 2022 – Present

Manage and coordinate administrative and clerical tasks
Manage and resolve conflicts between team members
Develop and implement operational strategies and procedures

Operations Team Leader, Bank of America Charlotte, North Carolina

April 2021 – September 2022

Develop and implement quality control procedures
Track and report team performance metrics
Monitor and analyze operational data to identify areas for improvement

Jr. Operations Team Leader, UnitedHealth Group Minnetonka, Minnesota

November 2019 – April 2021

Monitor and analyze operational data to identify areas for improvement
Supervise and mentor team members
Manage and resolve conflicts between team members

Education

University of Illinois, Urbana, Illinois

Bachelor of Science in Office Administration, September, 2019

Skills

Quality Assurance

Innovation

Communication

Conflict Resolution

Troubleshooting

Risk Management

Accounting

Visualization

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Employment history

Lead Operations Team Leader, CVS Health Woonsocket, Rhode Island

October 2016 – Present

Monitor and analyze operational data to identify areas for improvement
Monitor and evaluate performance of team members
Supervise and mentor team members

Operations Team Leader, JPMorgan Chase New York, New York

April 2016 – September 2016

Monitor and analyze operational data to identify areas for improvement
Coordinate and manage resources to ensure efficient operations
Supervise and mentor team members

Jr. Operations Team Leader, UnitedHealth Group Minnetonka, Minnesota

April 2015 – March 2016

Develop and manage budgets for the team
Develop and maintain effective working relationships with other departments
Monitor and analyze operational data to identify areas for improvement

Education

Stanford University, Stanford, California

Data Entry, February, 2015

Skills

Time Management

Strategic Thinking

Coaching

Collaboration

Database Management

Business Acumen

Technical

Data Analysis

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Employment history

Senior Operations Team Leader, JPMorgan Chase New York, New York

September 2020 – Present

Supervise and mentor team members
Manage and coordinate administrative and clerical tasks
Monitor team progress and provide feedback

Operations Team Leader, JPMorgan Chase New York, New York

April 2019 – August 2020

Manage and coordinate administrative and clerical tasks
Develop and implement training and development programs for team members
Manage and resolve conflicts between team members

Jr. Operations Team Leader, Walmart Bentonville, Arkansas

October 2017 – March 2019

Develop and implement training and development programs for team members
Oversee daily operations of the administrative and clerical team
Track and report team performance metrics

Education

University of Michigan, Ann Arbor, Michigan

Doctor of Accounting, September, 2017

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Accounting, September, 2013

Skills

Negotiation

Process Improvement

Planning

Supervisory

Project Management

Accounting

Quality Assurance

Visualization

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Employment history

Senior Operations Team Leader, Google Mountain View, California

December 2020 – Present

Monitor and analyze operational data to identify areas for improvement
Develop and implement training and development programs for team members
Develop and maintain effective working relationships with other departments

Associate Operations Team Leader, Microsoft Redmond, Washington

June 2020 – December 2020

Manage and coordinate administrative and clerical tasks
Track and report team performance metrics
Develop and implement training and development programs for team members

Jr. Operations Team Leader, UnitedHealth Group Minnetonka, Minnesota

December 2019 – May 2020

Manage and resolve conflicts between team members
Track and report team performance metrics
Ensure compliance with company policies and procedures

Education

University of Maryland, College Park, Maryland

MD in Business Administration, October, 2019

University of Maryland, College Park, Maryland

Bachelor of Science in Human Resources Management, October, 2015

Skills

Customer Service

Mentoring

Process Improvement

Coaching

Project Management

Quality Assurance

Visualization

Social Media

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operations team leader Job Descriptions; Explained

If you're applying for an operations team leader position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

operations team leader

Prioritized team and individual goals to effectively achieve business objectives
Coached team members regarding call strategy to effectively reach targets and foster customer retention
Participated in brainstorming sessions, providing feedback and executing new tactics to improve agent performance
Communicated frequently and openly to motivate team members and drive goal achievement

operations team leader

Responsible for day to day work, process flows and constantly endeavoring to be able to lead the team both operationally and subject matter expertise
Leading client calls and tracking of communications on an ongoing daily basis regarding operational deliverables and aspects
Ensuring teams performance in terms of compliance with SLA
Distribution of work among team members and tracking of inflow and outgoing volumes on daily basis
Mentoring and coaching of the team on regular basis and query resolution
Direct organization of work within the team including duty rosters and vacations
Perform annual performance appraisals of team members and provide regular feedback for development of team member

operations team leader

I provide continuous support to my team
Applicant’s satisfaction is top priority
I have an open communication with my team
I share accurate reports with my staff
I promote our service to the applicants
I provide accurate information to my team
I have a clear vision on what’s to be achieved

operations team leader

Oversaw call-monitoring, coaching, performance and corrective action for all team members
Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience
Assisted in training, motivating and coaching team members to meet required center goals
Provided knowledge and resources to prepare each team member for success and top performance

operations team leader

Improved team efficiency and productivity by restructuring workflow and managing assignments
Trained, mentored and directed team of 12 people
Increased overall efficiency and productivity of the team by revamping jobs, schedules and daily assignments
Helped set and manage objectives for quality, productivity and compliance

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operations team leader Job Skills

For an operations team leader position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Data Analysis
Database Management
Project Management
Quality Assurance
Troubleshooting
Technical
Reporting
Process Improvement
Business Acumen
Financial Management
Visualization
Risk Management
Supervisory
Innovation
Documentation
Accounting
Social Media
Presentation
Written Communication

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your operations team leader Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Operations Team Leader, Bank of America Charlotte, North Carolina

July 2015 – May 2022

Manage and coordinate administrative and clerical tasks
Supervise and mentor team members
Track and report team performance metrics

Associate Operations Team Leader, Bank of America Charlotte, North Carolina

July 2014 – June 2015

Supervise and mentor team members
Ensure compliance with company policies and procedures
Develop and implement operational strategies and procedures

Entry Level Operations Team Leader, Google Mountain View, California

December 2013 – June 2014

Education

University of Michigan, Ann Arbor, Michigan

Accounting, October, 2013

Skills

Coaching

Relationship Management.

Organization

Presentation

Written Communication

Risk Management

Accounting

Computer Literacy

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your operations team leader Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Junior Operations Team Leader, Walmart Bentonville, Arkansas

May 2022 – February 2023

Ensures compliance with company policies and procedurs
Overseeing daily operations of the administrative and clerical team
Developing and implementating quality control procedurs

Education

University of Wisconsin, Madison, Wisconsin

Doctor of Business Administration, March, 2022

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Medical Office Administration, March, 2018

Skills

Strategic Thinking

Training

Project Management

Innovation

Reporting

Social Media

Presentation

Database Management

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

operations team leader Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an operations team leader position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Operations Team Leader
Apple
Cupertino, California

To the Recruitment Team at Apple

I am a passionate Operations Team Leader with 7 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Operations Team Leader position at Apple, where I believe my skills and expertise would be a great asset to your team.

Throughout my life, I have pursued my passion for Scheduling and have gained experience in this field as a result. This experience has given me valuable skills such as Troubleshooting and Critical Thinking, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Operations Team Leader and help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Operations Team Leader role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Bests,
Paul Wright
606-165-9622
[email protected]

Paul Wright

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