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operations team leader

  • Knowledge of Supply Chain and Distribution Centres to supervise the performance of a 270 team across 3 shifts to meet production KPI targets and ensure operation can deliver in full on time error free to customers.
  • Providing daily results for budgets vs forecasts vs actual. Weekly forecasting and reforecasting volumes for cost.
  • Lead, motivate and engage team members by applying effective people management processes and practices, ensure team members have a greater understanding of Code Of Conduct, Enterprise Agreement, work instructions, site policies and procedures.
  • Experience in effective performance management, conducting staff probation reviews of competency against job standards and criteria.
  • Encourage team building and promote a positive and efficient team environment.
  • Complete administrative tasks in an accurate and timely manner
  • Ensure housekeeping and safe work practices are adhered to
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operations team leader

  • Provide consistent and ongoing mentoring, coaching and training that focus on improving morale, performance and employee retention
  • Develop a positive team relationship by being supportive, visible and easily accessible
  • Manage, hire, motivate, coach, develop and retain Customer Solutions Representative (CSR’s)
  • Monitor agent calls and performance then provide feedback
  • Provide coverage in agent scheduling gaps
  • Take calls and help the queue as needed
  • Ensure data and call quality
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operations team leader / trainer

  • Work closely with the team, motivate and coach
  • Host 1-2-1’s , daily scrum and team meeting
  • Keep the team up to date with business development and new clusters
  • Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
  • Ensure training and development plans are maintained for all team members
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
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operations team leader

  • Assist in prioritising workflow
  • Provide support and coaching of associates
  • Develop, coordinate, lead and execute daily production plans
  • Train associates to perform tasks efficiently
  • Assist management on weekly and monthly progress reporting
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operations team leader

  • Prov
  • Responsible for providing quality and efficient customer service to customers through the daily management of a team of 21 employees to include  motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. 
  • Supervise  customer service employees to ensure adherence to quality standards and proper procedures.
  • Focus on the continuous improvement of systems and processes