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6
operations team leader
- Knowledge of Supply Chain and Distribution Centres to supervise the performance of a 270 team across 3 shifts to meet production KPI targets and ensure operation can deliver in full on time error free to customers.
- Providing daily results for budgets vs forecasts vs actual. Weekly forecasting and reforecasting volumes for cost.
- Lead, motivate and engage team members by applying effective people management processes and practices, ensure team members have a greater understanding of Code Of Conduct, Enterprise Agreement, work instructions, site policies and procedures.
- Experience in effective performance management, conducting staff probation reviews of competency against job standards and criteria.
- Encourage team building and promote a positive and efficient team environment.
- Complete administrative tasks in an accurate and timely manner
- Ensure housekeeping and safe work practices are adhered to
7
operations team leader
- Provide consistent and ongoing mentoring, coaching and training that focus on improving morale, performance and employee retention
- Develop a positive team relationship by being supportive, visible and easily accessible
- Manage, hire, motivate, coach, develop and retain Customer Solutions Representative (CSR’s)
- Monitor agent calls and performance then provide feedback
- Provide coverage in agent scheduling gaps
- Take calls and help the queue as needed
- Ensure data and call quality
8
operations team leader / trainer
- Work closely with the team, motivate and coach
- Host 1-2-1’s , daily scrum and team meeting
- Keep the team up to date with business development and new clusters
- Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
9
operations team leader
- Assist in prioritising workflow
- Provide support and coaching of associates
- Develop, coordinate, lead and execute daily production plans
- Train associates to perform tasks efficiently
- Assist management on weekly and monthly progress reporting
10
operations team leader
- Prov
- Responsible for providing quality and efficient customer service to customers through the daily management of a team of 21 employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
- Supervise customer service employees to ensure adherence to quality standards and proper procedures.
- Focus on the continuous improvement of systems and processes