operations team leader Resume Examples

operations team leader

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operations team leader

Knowledge of Supply Chain and Distribution Centres to supervise the performance of a 270 team across 3 shifts to meet production KPI targets and ensure operation can deliver in full on time error free to customers.
Providing daily results for budgets vs forecasts vs actual. Weekly forecasting and reforecasting volumes for cost.
Lead, motivate and engage team members by applying effective people management processes and practices, ensure team members have a greater understanding of Code Of Conduct, Enterprise Agreement, work instructions, site policies and procedures.
Experience in effective performance management, conducting staff probation reviews of competency against job standards and criteria.
Encourage team building and promote a positive and efficient team environment.
Complete administrative tasks in an accurate and timely manner
Ensure housekeeping and safe work practices are adhered to

Provide consistent and ongoing mentoring, coaching and training that focus on improving morale, performance and employee retention
Develop a positive team relationship by being supportive, visible and easily accessible
Manage, hire, motivate, coach, develop and retain Customer Solutions Representative (CSR’s)
Monitor agent calls and performance then provide feedback
Provide coverage in agent scheduling gaps
Take calls and help the queue as needed
Ensure data and call quality

Work closely with the team, motivate and coach
Host 1-2-1’s , daily scrum and team meeting
Keep the team up to date with business development and new clusters
Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Manage the fair and consistent application of performance management and disciplinary measures as necessary

Prov
Responsible for providing quality and efficient customer service to customers through the daily management of a team of 21 employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
Supervise customer service employees to ensure adherence to quality standards and proper procedures.
Focus on the continuous improvement of systems and processes

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