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6
customer service analyst
- Asesorar al cliente o realizar el mantenimiento del sistema de software.
- Capacitar a los usuarios para usar equipos nuevos o modificados.
- Diagnostico, solución de problemas de hardware, software u otros problemas de red y sistema, y reemplazo de los componentes defectuosos cuando fuera necesario.
- Implementar y proporcionar soporte técnico para servicios y equipos de voz.
- Recomendar cambios para mejorar los sistemas y las configuraciones de red.
- Coordinar con los vendedores y con el personal de la empresa para facilitar las compras de equipos.
7
customer service analyst
- Managing the existing or potential client portfolio to facilitate their access to change of energy supplier;
- Ensuring the continuity of the billing process for the customer portfolio;
- Managing the complaints process by communicating with customers on the available channels (e-mail and chat);
- Identification of digital channel improvements areas, using the experience and data gathered from users via the platform
8
customer service analyst
- Submitted completed orders quickly to maximize delivery efficiency.
- Evaluated customer information to explore issues, develop potential solutions maintaining high quality service.
- Answered customer questions about product availability ans shipments times.
- Helped customer everyday by approaching with positive attitude and resolution.
- Close contact with foreign agents.
- International logistics.
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