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customer service analyst

  • Asesorar al cliente o realizar el mantenimiento del sistema de software.
  • Capacitar a los usuarios para usar equipos nuevos o modificados.
  • Diagnostico, solución de problemas de hardware, software u otros problemas de red y sistema, y ​​reemplazo de los componentes defectuosos cuando fuera necesario.
  • Implementar y proporcionar soporte técnico para servicios y equipos de voz.
  • Recomendar cambios para mejorar los sistemas y las configuraciones de red.
  • Coordinar con los vendedores y con el personal de la empresa para facilitar las compras de equipos.

customer service analyst

  • Managing the existing or potential client portfolio to facilitate their access to change of energy supplier;
  • Ensuring the continuity of the billing process for the customer portfolio;
  • Managing the complaints process by communicating with customers on the available channels (e-mail and chat);
  • Identification of digital channel improvements areas, using the experience and data gathered from users via the platform

customer service analyst

  • Submitted completed orders quickly to maximize delivery efficiency.
  • Evaluated customer information to explore issues, develop potential solutions maintaining high quality service.
  • Answered customer questions about product availability ans shipments times.
  • Helped customer everyday by approaching with positive attitude and resolution.
  • Close contact with foreign agents.
  • International logistics.