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senior customer service representative: Resume Samples & Writing Guide

Xaviero Nelson 240 Riverview Drive, Amesville, OH 45711
nelson_xaviero@gmail.com
836-707-8255

Employment history

Senior Senior Customer Service Representative, Apple Cupertino, California
August 2021 – Present
  • Train and mentor new customer service representatives
  • Develop and maintain positive customer relationships
  • Ensure compliance with customer service standards and regulations
Associate Senior Customer Service Representative, Bank of America Charlotte, North Carolina
March 2020 – July 2021
  • Process customer orders, returns, and exchanges
  • Generate reports on customer service performance
  • Follow up with customers to ensure their satisfaction
Junior Senior Customer Service Representative, General Electric Boston, Massachusetts
September 2018 – February 2020
  • Process customer orders, returns, and exchanges
  • Keep up-to-date on product and service information
  • Generate reports on customer service performance

Education

University of Wisconsin, Madison, Wisconsin
Project Management, July, 2018

Skills

Process Improvement
Documentation
Written Communication
Self-Motivation
Emotional Intelligence
Mentoring
Time Management
Coaching

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Jack Wilson 358 Maplewood Avenue, Harriman, NY 10926
wilsonjack@mail.com
829-092-6466

Employment history

Senior Senior Customer Service Representative, Amazon Seattle, Washington
December 2021 – Present
  • Maintain customer records and update customer information
  • Handle customer escalations with empathy and professionalism
  • Process customer orders, returns, and exchanges
Senior Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
December 2020 – November 2021
  • Develop customer service policies and procedures
  • Utilize customer service software and technology
  • Process customer orders, returns, and exchanges
Junior Senior Customer Service Representative, Microsoft Redmond, Washington
December 2019 – November 2020
  • Handle customer escalations with empathy and professionalism
  • Respond to customer inquiries and resolve customer complaints in a timely manner
  • Train and mentor new customer service representatives

Education

Cornell University, Ithaca, New York
Master of Arts in Office Administration, October, 2019
Cornell University, Ithaca, New York
Bachelor of Arts in Human Resources Management, October, 2015

Skills

Negotiation
Supervisory
Emotional Intelligence
Adaptability
Emotional Intelligence
Critical Thinking
Creativity
Interpersonal
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Larry Hall 518 Hickory Hill Road, Abie, NE 68001
hall_larry@icloud.com
600-799-8321

Employment history

Lead Senior Customer Service Representative, Microsoft Redmond, Washington
May 2014 – Present
  • Respond to customer inquiries and resolve customer complaints in a timely manner
  • Develop customer service policies and procedures
  • Utilize customer service software and technology
Senior Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
October 2013 – April 2014
  • Follow up with customers to ensure their satisfaction
  • Train and mentor new customer service representatives
  • Keep up-to-date on product and service information
Jr. Senior Customer Service Representative, Microsoft Redmond, Washington
April 2013 – September 2013
  • Follow up with customers to ensure their satisfaction
  • Develop and maintain positive customer relationships
  • Provide accurate information and assistance to customers

Education

University of Texas, Austin, Texas
Doctor of Business Administration, February, 2013
University of Texas, Austin, Texas
Bachelor of Arts in Accounting, February, 2009

Skills

Public Speaking
Interpersonal
Collaboration
Adaptability
Planning
Organization
Strategic Thinking
Decision Making
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Quintin Long 8 Greenwood Drive, Dixmoor, IL 60406
quintinlong@yandex.com
614-274-9736

Employment history

Chief Senior Customer Service Representative, Google Mountain View, California
April 2019 – Present
  • Monitor customer service metrics and suggest areas for improvement
  • Train and mentor new customer service representatives
  • Keep up-to-date on product and service information
Senior Customer Service Representative, Apple Cupertino, California
April 2018 – March 2019
  • Develop customer service policies and procedures
  • Generate reports on customer service performance
  • Keep up-to-date on product and service information
Junior Senior Customer Service Representative, Amazon Seattle, Washington
October 2016 – March 2018
  • Provide accurate information and assistance to customers
  • Monitor customer service metrics and suggest areas for improvement
  • Maintain customer records and update customer information

Education

Cornell University, Ithaca, New York
MD in Medical Office Administration, September, 2016
Cornell University, Ithaca, New York
Bachelor of Arts in Business Administration, September, 2012

Skills

Self-Motivation
Leadership
Business Acumen
Training
Conflict Resolution
Analytical
Organization
Strategic Thinking
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Brad Richards 2 Highland Avenue, Wailua, HI 96746
richardsbrad90@yahoo.com
692-819-6185

Professional Summary

 Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & Clerical field. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks. 

Employment history

Senior Senior Customer Service Representative, Amazon Seattle, Washington
February 2012 – Present
  • Utilize customer service software and technology
  • Develop and maintain positive customer relationships
  • Handle customer escalations with empathy and professionalism
Senior Customer Service Representative, Walmart Bentonville, Arkansas
August 2010 – January 2012
  • Develop and maintain positive customer relationships
  • Handle customer escalations with empathy and professionalism
  • Monitor customer service metrics and suggest areas for improvement
Jr. Senior Customer Service Representative, Walmart Bentonville, Arkansas
February 2010 – July 2010
  • Ensure compliance with customer service standards and regulations
  • Develop customer service policies and procedures
  • Train and mentor new customer service representatives

Education

University of Texas, Austin, Texas
Doctor of Human Resources Management, December, 2009
University of Texas, Austin, Texas
Bachelor of Science in Human Resources Management, December, 2005

Skills

Supervisory
Mentoring
Emotional Intelligence
Listening
Analytical
Emotional Intelligence
Mentoring
Networking
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senior customer service representative Job Descriptions; Explained

If you're applying for an senior customer service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

21

senior customer service representative

  • Confer with customers by telephone to provide information about products, take or enter orders, and obtain details of complaints.
  • Manage major accounts such as Marks Work Wearhouse, Canadian Tire, and Amazon.
  • Issue return authorizations for defective product.
  • Work closely with the VP of Sales and North American Sales Force.
  • Managed orders received via EDI transmission.
  • Train new Customer Service Representatives and provide supervision for junior staff.
  • Manage inquiries from the Kodiak.com website, order tracking, returns/refunds.
22

senior customer service representative

  • Trained/ prepared new hired employees
  • Handled problem customer issues/BBB complaints
  • Received/scheduled incoming and outgoing service calls
  • Coordinated/ dispatched service calls
  • Conferred with customers by telephone or in person to provide information about products or services, cancel accounts
  • Filed warranty registrations and utility rebates
  • Dispersed county permit letters
23

senior customer service representative

  • Confer with customers by telephone or in person to provide information about products, take or enter orders,  or obtain detail.
  • Use computers for various applications, such as database management using Multichannel Order Manager Computer Software (MOM)
  • Raise Purchase Orders
  • Followed up with customers upon completion of installations
24

senior customer service representative

  • Played a major role in enhancing service level, transaction efficiencies and promoting ways of effective telemarketing.
  • Making accurate and quick analysis of gathered data.
  • Supervise agent performance and encouraging to meet set goals.
  • Assist customers, brokers and other bank staff in processing lodging , assessment, follow ups and discharging settled loan deals with the bank.
25

senior customer service representative

  • To attend inbound calls of irate/dissatisfied customers.
  • To resolve the queries by escalating their issues to the concerned department depending on the nature of concern of customer.
  • To call back to the customer on resolving their concerns.
  • To consolidate weekly RCA (Route call analysis) data of all the team members and send it to the next level.
  • To assist irate client over the calls as well as emails.
  • To inform the area service manager (ASM) about client’s issue with the product.
  • To follow-up with the technical team to resolve guest queries within the time frame/SLA.
1 … 3 4 5 6

senior customer service representative Job Skills

For an senior customer service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Time Management
  • Interpersonal
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Negotiation
  • Conflict Resolution
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Coaching
  • Mentoring
  • Networking
  • Strategic Thinking
  • Emotional Intelligence

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your senior customer service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Jonathan Gray 32 Maple St., Thomaston, AL 36783

Professional Summary

 Highly experienced Senior Customer Service Representative with a demonstrated record of success in providing outstanding customer service. Skilled in problem-solving, communication, and organizational management. 

Employment history

Lead Senior Customer Service Representative, Google Mountain View, California
October 2013 – Present
  • Keep up-to-date on product an service informations
  • Train and mentoring new customer service representatives
  • Develops and maintaining positive customer relationships
Senior Customer Service Representative, Apple Cupertino, California
October 2012 – September 2013
  • Utilize customer service softwares and technologys
  • Maintains customer records and updates customer informations
  • Processes customer orderss, returnss, and exchangess
Jr. Senior Customer Service Representative, Amazon Seattle, Washington
October 2011 – September 2012
  • Develp and maintain positive customer relationships
  • Follw up with customers to ensure their satisfacion
  • Provied accurate information and assistance to customers

Education

Cornell University, Ithaca, New York
Doctor of Accounting, September, 2011
Cornell University, Ithaca, New York
Bachelor of Science in Accounting, September, 2007

Skills

Stress Management
Reliability
Listening
Documentation
Conflict Resolution
Analytical
Mentoring
Networking

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights
  • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
  • Make sure to use a professional email address as part of your contact information.
  • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your senior customer service representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Xaviera Patterson 23 Highland Avenue, Lake Carmel, NY 10512
pattersonxaviera18@mail.com
977-996-3645

Employment history

Lead Senior Customer Service Representative, CVS Health Woonsocket, Rhode Island
February 2013 – May 2022
  • Train and mentor new customer service representatives
  • Generate reports on customer service performance
  • Monitor customer service metrics and suggest areas for improvement
Senior Customer Service Representative, Walmart Bentonville, Arkansas
February 2012 – January 2013
  • Train and mentor new customer service representatives
  • Develop customer service policies and procedures
  • Generate reports on customer service performance
Junior Senior Customer Service Representative, General Electric Boston, Massachusetts
February 2011 – January 2012

    Education

    University of Maryland, College Park, Maryland
    Office Administration, December, 2010

    Skills

    Decision Making
    Adaptability
    Problem Solving
    Training
    Planning
    Problem Solving
    Analytical
    Self-Motivation

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    senior customer service representative Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an senior customer service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Xaviero
    Nelson     nelson_xaviero@gmail.com
    836-707-8255
    240 Riverview Drive, Amesville, OH
    45711

    Senior Senior Customer Service Representative
    Walmart
    Bentonville, Arkansas

    Walmart Recruitment Team


    I am a highly motivated Senior Customer Service Representative with 5 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Senior Customer Service Representative position at Walmart, where I believe my skills and expertise would be an excellent fit.


    Growing up, I always had a fascination with Customer Service. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


    I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.


    Looking forward to hearing from you,
    Xaviero Nelson
    836-707-8255
    nelson_xaviero@gmail.com

    Xaviero Nelson






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