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senior customer service representative: Resume Samples & Writing Guide
Employment history
Senior Senior Customer Service Representative, Apple Cupertino, California
August 2021 – Present
- Train and mentor new customer service representatives
- Develop and maintain positive customer relationships
- Ensure compliance with customer service standards and regulations
Associate Senior Customer Service Representative, Bank of America Charlotte, North Carolina
March 2020 – July 2021
- Process customer orders, returns, and exchanges
- Generate reports on customer service performance
- Follow up with customers to ensure their satisfaction
Junior Senior Customer Service Representative, General Electric Boston, Massachusetts
September 2018 – February 2020
- Process customer orders, returns, and exchanges
- Keep up-to-date on product and service information
- Generate reports on customer service performance
Education
University of Wisconsin, Madison, Wisconsin
Project Management, July, 2018
Skills
Process Improvement
Documentation
Written Communication
Self-Motivation
Emotional Intelligence
Mentoring
Time Management
Coaching
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Employment history
Senior Senior Customer Service Representative, Amazon Seattle, Washington
December 2021 – Present
- Maintain customer records and update customer information
- Handle customer escalations with empathy and professionalism
- Process customer orders, returns, and exchanges
Senior Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
December 2020 – November 2021
- Develop customer service policies and procedures
- Utilize customer service software and technology
- Process customer orders, returns, and exchanges
Junior Senior Customer Service Representative, Microsoft Redmond, Washington
December 2019 – November 2020
- Handle customer escalations with empathy and professionalism
- Respond to customer inquiries and resolve customer complaints in a timely manner
- Train and mentor new customer service representatives
Education
Cornell University, Ithaca, New York
Master of Arts in Office Administration, October, 2019
Cornell University, Ithaca, New York
Bachelor of Arts in Human Resources Management, October, 2015
Skills
Negotiation
Supervisory
Emotional Intelligence
Adaptability
Emotional Intelligence
Critical Thinking
Creativity
Interpersonal
Employment history
Lead Senior Customer Service Representative, Microsoft Redmond, Washington
May 2014 – Present
- Respond to customer inquiries and resolve customer complaints in a timely manner
- Develop customer service policies and procedures
- Utilize customer service software and technology
Senior Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
October 2013 – April 2014
- Follow up with customers to ensure their satisfaction
- Train and mentor new customer service representatives
- Keep up-to-date on product and service information
Jr. Senior Customer Service Representative, Microsoft Redmond, Washington
April 2013 – September 2013
- Follow up with customers to ensure their satisfaction
- Develop and maintain positive customer relationships
- Provide accurate information and assistance to customers
Education
University of Texas, Austin, Texas
Doctor of Business Administration, February, 2013
University of Texas, Austin, Texas
Bachelor of Arts in Accounting, February, 2009
Skills
Public Speaking
Interpersonal
Collaboration
Adaptability
Planning
Organization
Strategic Thinking
Decision Making
Employment history
Chief Senior Customer Service Representative, Google Mountain View, California
April 2019 – Present
- Monitor customer service metrics and suggest areas for improvement
- Train and mentor new customer service representatives
- Keep up-to-date on product and service information
Senior Customer Service Representative, Apple Cupertino, California
April 2018 – March 2019
- Develop customer service policies and procedures
- Generate reports on customer service performance
- Keep up-to-date on product and service information
Junior Senior Customer Service Representative, Amazon Seattle, Washington
October 2016 – March 2018
- Provide accurate information and assistance to customers
- Monitor customer service metrics and suggest areas for improvement
- Maintain customer records and update customer information
Education
Cornell University, Ithaca, New York
MD in Medical Office Administration, September, 2016
Cornell University, Ithaca, New York
Bachelor of Arts in Business Administration, September, 2012
Skills
Self-Motivation
Leadership
Business Acumen
Training
Conflict Resolution
Analytical
Organization
Strategic Thinking
Professional Summary
Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & Clerical field. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks.
Employment history
Senior Senior Customer Service Representative, Amazon Seattle, Washington
February 2012 – Present
- Utilize customer service software and technology
- Develop and maintain positive customer relationships
- Handle customer escalations with empathy and professionalism
Senior Customer Service Representative, Walmart Bentonville, Arkansas
August 2010 – January 2012
- Develop and maintain positive customer relationships
- Handle customer escalations with empathy and professionalism
- Monitor customer service metrics and suggest areas for improvement
Jr. Senior Customer Service Representative, Walmart Bentonville, Arkansas
February 2010 – July 2010
- Ensure compliance with customer service standards and regulations
- Develop customer service policies and procedures
- Train and mentor new customer service representatives
Education
University of Texas, Austin, Texas
Doctor of Human Resources Management, December, 2009
University of Texas, Austin, Texas
Bachelor of Science in Human Resources Management, December, 2005
Skills
Supervisory
Mentoring
Emotional Intelligence
Listening
Analytical
Emotional Intelligence
Mentoring
Networking
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senior customer service representative Job Descriptions; Explained
If you're applying for an senior customer service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
sr. customer service representative
- Knowledge King competition winner.
- Best Performer for- November 2015, July 2016, August 2016, March 2017, April 2017, August 2017, September 2017, February 2018, March 2018, June 2018 and Sep 2018
- Top Performer in Project CQ-ITFN DMAIC February 2016- July 2016
- Rated as “Exceeds Expectation” for consecutive last 2 years in the annual appraisal.
- No FE/FTR calls produced for almost more than 30 months.
- SBI-CGM and other SBI clients rated one of my calls as best call taken.
2
senior customer service representative
- Consulted with customers to figure out the best solutions for their telecommunications needs and to help them use our reporting website to meet their goals
- Developed and maintained extensive knowledge on ever-changing policies, products, and processes
- Used various programs to compile customer information for reports
- Performed various walkthroughs with clients to ensure their understanding and provided support contact information and documents (often written by myself using word processing software) in case follow-up was needed
- Consistently achieved high performance scores and helped co-workers to improve their performance through sharing knowledge and proofing
- Self-taught functions of reporting website and shared these findings with co-workers to broaden our ability to assist clients
- Worked with manager to explore ways to improve personal and team effectiveness
3
sr. customer service representative
- Order Entry
- SAP Management
- SalesForce Management
- InContact Management
- Avaya Management
- Skype Management
- KPI’S Management
4
senior customer service representative
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Processed, scheduled and executed customer orders for new and established customers
- Engaged clients in person and over phone to answer questions and address complaints
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
5
sr. customer service representative
- Handle Inbound/Outbound calls.
- Dealing with passenger enquiries about flight departures and arrivals.
- Probing for Customer Requirement.
- Booking Air Ticket / Modify booked tickets.
- Provide Flight Details and basic information.
- Handle complaints, provide appropriate resolutions and alternatives within the time limits.
- Listen and respond to customer’s needs and concerns.
sr. customer service representative Job Skills
For an sr. customer service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Time Management
- Interpersonal
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Negotiation
- Conflict Resolution
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Coaching
- Mentoring
- Networking
- Strategic Thinking
- Emotional Intelligence
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your sr. customer service representative Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Jonathan Gray 32 Maple St., Thomaston, AL 36783
Professional Summary
Highly experienced Senior Customer Service Representative with a demonstrated record of success in providing outstanding customer service. Skilled in problem-solving, communication, and organizational management.
Employment history
Lead Senior Customer Service Representative, Google Mountain View, California
October 2013 – Present
- Keep up-to-date on product an service informations
- Train and mentoring new customer service representatives
- Develops and maintaining positive customer relationships
Senior Customer Service Representative, Apple Cupertino, California
October 2012 – September 2013
- Utilize customer service softwares and technologys
- Maintains customer records and updates customer informations
- Processes customer orderss, returnss, and exchangess
Jr. Senior Customer Service Representative, Amazon Seattle, Washington
October 2011 – September 2012
- Develp and maintain positive customer relationships
- Follw up with customers to ensure their satisfacion
- Provied accurate information and assistance to customers
Education
Cornell University, Ithaca, New York
Doctor of Accounting, September, 2011
Cornell University, Ithaca, New York
Bachelor of Science in Accounting, September, 2007
Skills
Stress Management
Reliability
Listening
Documentation
Conflict Resolution
Analytical
Mentoring
Networking
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
How to Optimize Your sr. customer service representative Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Senior Customer Service Representative, CVS Health Woonsocket, Rhode Island
February 2013 – May 2022
- Train and mentor new customer service representatives
- Generate reports on customer service performance
- Monitor customer service metrics and suggest areas for improvement
Senior Customer Service Representative, Walmart Bentonville, Arkansas
February 2012 – January 2013
- Train and mentor new customer service representatives
- Develop customer service policies and procedures
- Generate reports on customer service performance
Junior Senior Customer Service Representative, General Electric Boston, Massachusetts
February 2011 – January 2012
Education
University of Maryland, College Park, Maryland
Office Administration, December, 2010
Skills
Decision Making
Adaptability
Problem Solving
Training
Planning
Problem Solving
Analytical
Self-Motivation
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
sr. customer service representative Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an sr. customer service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Senior Customer Service Representative
Walmart
Bentonville, Arkansas
Walmart
Bentonville, Arkansas
Walmart Recruitment Team
I am a highly motivated Senior Customer Service Representative with 5 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Senior Customer Service Representative position at Walmart, where I believe my skills and expertise would be an excellent fit.
Growing up, I always had a fascination with Customer Service. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Looking forward to hearing from you,
Xaviero Nelson
836-707-8255
[email protected]
Xaviero Nelson
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.