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helpdesk: Resume Samples & Writing Guide
Employment history
Chief Helpdesk, Amazon Seattle, Washington
September 2018 – Present
- Diagnose and troubleshoot technical issues
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Perform administrative duties such as creating user accounts and profiles, and managing system access
Associate Helpdesk, Microsoft Redmond, Washington
September 2017 – August 2018
- Perform administrative duties such as creating user accounts and profiles, and managing system access
- Monitor and maintain computer systems and networks
- Maintain inventory of all equipment, software and software licenses
Junior Helpdesk, JPMorgan Chase New York, New York
April 2016 – August 2017
- Document technical knowledge in the form of notes and manuals
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Research and identify solutions to software and hardware issues
Education
University of Wisconsin, Madison, Wisconsin
MD in Accounting, February, 2016
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, February, 2012
Skills
Business Acumen
Accounting
Technical
Financial Management
System Security
Troubleshooting
System Administration
Operating Systems
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Employment history
Senior Helpdesk, CVS Health Woonsocket, Rhode Island
November 2022 – Present
- Research and identify solutions to software and hardware issues
- Document technical knowledge in the form of notes and manuals
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Helpdesk, General Electric Boston, Massachusetts
June 2021 – October 2022
- Follow up with customers to ensure their technical issues are resolved
- Document technical knowledge in the form of notes and manuals
- Research and identify solutions to software and hardware issues
Junior Helpdesk, JPMorgan Chase New York, New York
June 2020 – May 2021
- Respond to queries either in person, over the phone or via email
- Provide technical support on-site or via remote access
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Education
University of Michigan, Ann Arbor, Michigan
Human Resources, April, 2020
Skills
Public Speaking
Professionalism
Decision Making
Mentoring
Troubleshooting
Network Administration
IT Support.
Hardware Installation
Professional Summary
Highly experienced helpdesk professional with extensive knowledge of administrative and clerical operations. Possesses excellent problem-solving skills and a commitment to providing the highest level of customer service.
Employment history
Chief Helpdesk, UnitedHealth Group Minnetonka, Minnesota
September 2011 – Present
- Install, modify, and repair computer hardware and software
- Research and identify solutions to software and hardware issues
- Document technical knowledge in the form of notes and manuals
Associate Helpdesk, Amazon Seattle, Washington
March 2010 – August 2011
- Document technical knowledge in the form of notes and manuals
- Provide end-user training and support
- Maintain inventory of all equipment, software and software licenses
Jr. Helpdesk, Google Mountain View, California
September 2009 – February 2010
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Provide end-user training and support
- Provide technical support on-site or via remote access
Education
University of Florida, Gainesville, Florida
Master of Science in Medical Office Administration, July, 2009
University of Florida, Gainesville, Florida
Bachelor of Arts in Business Administration, July, 2005
Skills
Collaboration
Relationship Management.
Analytical
Troubleshooting
Network Administration
Networking
Project Management
Help Desk Support
Employment history
Senior Helpdesk, CVS Health Woonsocket, Rhode Island
January 2019 – Present
- Research and identify solutions to software and hardware issues
- Respond to queries either in person, over the phone or via email
- Perform administrative duties such as creating user accounts and profiles, and managing system access
Associate Helpdesk, Microsoft Redmond, Washington
June 2018 – December 2018
- Manage user accounts and passwords
- Document technical knowledge in the form of notes and manuals
- Provide technical support on-site or via remote access
Jr. Helpdesk, JPMorgan Chase New York, New York
January 2017 – May 2018
- Perform administrative duties such as creating user accounts and profiles, and managing system access
- Provide end-user training and support
- Provide technical support on-site or via remote access
Education
University of California, Berkeley, California
Master of Arts in Office Administration, November, 2016
University of California, Berkeley, California
Bachelor of Arts in Medical Office Administration, November, 2012
Skills
Innovation
Attention to Detail
Adaptability
Strategic Thinking
System Administration
System Security
Customer Service
Operating Systems
Employment history
Chief Helpdesk, Bank of America Charlotte, North Carolina
April 2023 – Present
- Perform administrative duties such as creating user accounts and profiles, and managing system access
- Maintain inventory of all equipment, software and software licenses
- Manage user accounts and passwords
Associate Helpdesk, Apple Cupertino, California
November 2021 – March 2023
- Diagnose and troubleshoot technical issues
- Research and identify solutions to software and hardware issues
- Respond to system outages and create workarounds to restore services
Entry Level Helpdesk, CVS Health Woonsocket, Rhode Island
May 2020 – October 2021
- Diagnose and troubleshoot technical issues
- Provide end-user training and support
- Manage user accounts and passwords
Education
Harvard University, Cambridge, Massachusetts
Master of Arts in Business Administration, March, 2020
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Human Resources Management, March, 2016
Skills
Coaching
Financial Management
Customer Service
Time Management
Hardware Installation
Database Management
Quality Assurance
Troubleshooting
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helpdesk Job Descriptions; Explained
If you're applying for an helpdesk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
6
helpdesk
- Solve internal user’s inquires through phone calls and emails provided if it is related to the branch
- First point of contact for the staff from the bank if matter is out of hand from their immediate superior
- Oversee the system functionality used such as banking system, loan submission, and quality measurement.
- Compile the inquiries from internal users and escalate to the respective department to further processing
- Heavy utilization of Microsoft Office Outlook and ticketing tools such as ITSM, HPSM to log inquires
7
helpdesk
- Monitoring and troubleshooting level 1 related satelite communication
- Customer problem handling level 1
- Estimate cost and budgeting and assign technician
- consult and escalation to level 2 engineer or higher level
8
senior helpdesk/desktop support
- Provide 24/7 quality IT services on perspective clients.
- Manage Microsoft windows server (Creating user for active directory, creating group policies, creating and restricting who can access on the shared folder).
- Manage Vicidial Call Center Suite (Creating campaigns, uploading leads, set up phone extensions, set up carriers for outbound and inbound calls).
- Generate and create SQL queries reports from database of vicidial server as the client request using Mysql workbench.
- Manage Pfsense Firewall (Set up Multiple WAN connection, limit bandwidth usage on each IP address via limiter, create rules, set up connection failover, set up squid and squidGuard, set up captive portal.)
- Logs all issues, problem and solutions from time to time on company ticketing system.
- Monitor user desktop activities discreetly.
9
helpdesk
- Assisting customer via phone or email.
- Guide to troubleshoot device.
- Check customer account.
- Assign technical visit.
- Escalate complaint to team leader.
10
helpdesk
- Monitor servers thru CLI/SSH.
- Set up softphones and IP phones (Xlite, Eyebeam, Polycom, Avaya and ETC).
- Pull out information or data thru MySQL workbench direct to server database.
- Manage Firewall rules and Windows Server Group Policies.
- Back up files all important files as it needed to be backed up.
helpdesk Job Skills
For an helpdesk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Computer Literacy
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Data Analysis
- Technical
- Software Installation
- Networking
- Operating Systems
- System Administration
- Systems Troubleshooting
- Windows Administration
- System Security
- Help Desk Support
- Customer Service
- Network Administration
- Technical Support
- Hardware Installation
- Software Troubleshooting
- IT Support.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your helpdesk Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Cal Patterson 277 Greenbriar St., Ephrata, PA 17522
Employment history
Senior Helpdesk, UnitedHealth Group Minnetonka, Minnesota
October 2016 – May 2022
- Respond to system outages and create workarounds to restore services
- Document technical knowledge in the form of notes and manuals
- Maintain inventory of all equipment, software and software licenses
Associate Helpdesk, CVS Health Woonsocket, Rhode Island
April 2016 – September 2016
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to system outages and create workarounds to restore services
Junior Helpdesk, CVS Health Woonsocket, Rhode Island
September 2015 – March 2016
- Respond to system outages and create workarounds to restore services
- Install, modify, and repair computer hardware and software
- Diagnose and troubleshoot technical issues
Education
Cornell University, Ithaca, New York
MD in Medical Office Administration, July, 2015
Cornell University, Ithaca, New York
Bachelor of Science in Business Administration, July, 2011
Skills
Flexibility
Business Acumen
Risk Management
Research
Computer Literacy
Hardware Installation
Troubleshooting
Quality Assurance
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your helpdesk Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Helpdesk, General Electric Boston, Massachusetts
June 2015 – Present
- Maintian inventory of all equipment, softwre an softwre licenses
- Monitor an maintain computer systems an networks
- Provide technical assistence an support for incoming queries an issues related to computer systems, softwre, an hardware
Helpdesk, UnitedHealth Group Minnetonka, Minnesota
June 2014 – May 2015
- Reasearch and identy solutions to softwre and hardwere issues
- Respond to quieries either in person, over the phone or via email
- Respond to system outages and create workarounds to restore servies
Jr. Helpdesk, Walmart Bentonville, Arkansas
December 2013 – May 2014
- I went to the store to buy some food.
- I went too the store too buy some food.
Education
University of Michigan, Ann Arbor, Michigan
Data Entry, October, 2013
Skills
Conflict Resolution
Business Acumen
Research
Interpersonal
IT Support.
Operating Systems
Technical Support
Troubleshooting
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
helpdesk Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an helpdesk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Helpdesk
Bank of America
Charlotte, North Carolina
Bank of America
Charlotte, North Carolina
Esteemed Bank of America Hiring Team
I am a results-driven Helpdesk with 7 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Helpdesk role at Bank of America, where I believe I can make a valuable contribution to your team.
As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Business Acumen and Accounting that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.
Thank you for considering my application for the Chief Helpdesk role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Thank you for your time and consideration,
Barry Evans
626-407-9817
[email protected]
Barry Evans
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.