5 Amazing helpdesk Resume Examples (Updated 2023) + Skills & Job Descriptions

You take pride in the way you calm down frustrated computer users, solve technical problems, and get your internal customers up and running again. You have mastered multiple software programs and developed a systematic process to zero in and figure out end-user issues. At the conclusion of each call, you make careful notes in a log and run precise reports. However, no matter how efficient, accurate, and capable the computer assistance you offer, these skills must come alive in an extraordinary help desk resume. Computer technology has accelerated processing speeds, and the way prospective employers quickly scan resumes has progressed as well. Whether they use innovative software applications or perform a quick read-through in 10 seconds or less, you must present the right skills in a standout format to continue to the next level. Even the best problem-solvers may flinch at writing this document. With our help desk resume example and pointers from the experts, you can soon produce credentials more likely lead to an interview and a chance to share your expertise.

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

helpdesk: Resume Samples & Writing Guide

Employment history

Chief Helpdesk, Amazon Seattle, Washington

September 2018 – Present

Diagnose and troubleshoot technical issues
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Perform administrative duties such as creating user accounts and profiles, and managing system access

Associate Helpdesk, Microsoft Redmond, Washington

September 2017 – August 2018

Perform administrative duties such as creating user accounts and profiles, and managing system access
Monitor and maintain computer systems and networks
Maintain inventory of all equipment, software and software licenses

Junior Helpdesk, JPMorgan Chase New York, New York

April 2016 – August 2017

Document technical knowledge in the form of notes and manuals
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Research and identify solutions to software and hardware issues

Education

University of Wisconsin, Madison, Wisconsin

MD in Accounting, February, 2016

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Accounting, February, 2012

Skills

Business Acumen

Accounting

Technical

Financial Management

System Security

Troubleshooting

System Administration

Operating Systems

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Senior Helpdesk, CVS Health Woonsocket, Rhode Island

November 2022 – Present

Research and identify solutions to software and hardware issues
Document technical knowledge in the form of notes and manuals
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Helpdesk, General Electric Boston, Massachusetts

June 2021 – October 2022

Follow up with customers to ensure their technical issues are resolved
Document technical knowledge in the form of notes and manuals
Research and identify solutions to software and hardware issues

Junior Helpdesk, JPMorgan Chase New York, New York

June 2020 – May 2021

Respond to queries either in person, over the phone or via email
Provide technical support on-site or via remote access
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Education

University of Michigan, Ann Arbor, Michigan

Human Resources, April, 2020

Skills

Public Speaking

Professionalism

Decision Making

Mentoring

Troubleshooting

Network Administration

IT Support.

Hardware Installation

Build My Resume

Professional Summary

Highly experienced helpdesk professional with extensive knowledge of administrative and clerical operations. Possesses excellent problem-solving skills and a commitment to providing the highest level of customer service.

Employment history

Chief Helpdesk, UnitedHealth Group Minnetonka, Minnesota

September 2011 – Present

Install, modify, and repair computer hardware and software
Research and identify solutions to software and hardware issues
Document technical knowledge in the form of notes and manuals

Associate Helpdesk, Amazon Seattle, Washington

March 2010 – August 2011

Document technical knowledge in the form of notes and manuals
Provide end-user training and support
Maintain inventory of all equipment, software and software licenses

Jr. Helpdesk, Google Mountain View, California

September 2009 – February 2010

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Provide end-user training and support
Provide technical support on-site or via remote access

Education

University of Florida, Gainesville, Florida

Master of Science in Medical Office Administration, July, 2009

University of Florida, Gainesville, Florida

Bachelor of Arts in Business Administration, July, 2005

Skills

Collaboration

Relationship Management.

Analytical

Troubleshooting

Network Administration

Networking

Project Management

Help Desk Support

Build My Resume

Employment history

Senior Helpdesk, CVS Health Woonsocket, Rhode Island

January 2019 – Present

Research and identify solutions to software and hardware issues
Respond to queries either in person, over the phone or via email
Perform administrative duties such as creating user accounts and profiles, and managing system access

Associate Helpdesk, Microsoft Redmond, Washington

June 2018 – December 2018

Manage user accounts and passwords
Document technical knowledge in the form of notes and manuals
Provide technical support on-site or via remote access

Jr. Helpdesk, JPMorgan Chase New York, New York

January 2017 – May 2018

Perform administrative duties such as creating user accounts and profiles, and managing system access
Provide end-user training and support
Provide technical support on-site or via remote access

Education

University of California, Berkeley, California

Master of Arts in Office Administration, November, 2016

University of California, Berkeley, California

Bachelor of Arts in Medical Office Administration, November, 2012

Skills

Innovation

Attention to Detail

Adaptability

Strategic Thinking

System Administration

System Security

Customer Service

Operating Systems

Build My Resume

Employment history

Chief Helpdesk, Bank of America Charlotte, North Carolina

April 2023 – Present

Perform administrative duties such as creating user accounts and profiles, and managing system access
Maintain inventory of all equipment, software and software licenses
Manage user accounts and passwords

Associate Helpdesk, Apple Cupertino, California

November 2021 – March 2023

Diagnose and troubleshoot technical issues
Research and identify solutions to software and hardware issues
Respond to system outages and create workarounds to restore services

Entry Level Helpdesk, CVS Health Woonsocket, Rhode Island

May 2020 – October 2021

Diagnose and troubleshoot technical issues
Provide end-user training and support
Manage user accounts and passwords

Education

Harvard University, Cambridge, Massachusetts

Master of Arts in Business Administration, March, 2020

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Human Resources Management, March, 2016

Skills

Coaching

Financial Management

Customer Service

Time Management

Hardware Installation

Database Management

Quality Assurance

Troubleshooting

Use This helpdesk Resume Template

Not in love with this template? Browse our full library of resume templates

helpdesk Job Descriptions; Explained

If you're applying for an helpdesk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

helpdesk

Establish and execute a project communication plan
Serve as the first point of contact for customers seeking technical assistance over the phone oremail
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Record events and problems and their resolution in logs,Follow-up and update customer status
Pass on any feedback or suggestions by customers to the appropriate internal team Identify andsuggest possible improvements on procedures
Provide training to new Hire

helpdesk

1st tier technical support specialist for online services (accounts, email, mobile services, and apps).
Receiving calls and online chats, working to solve user technical difficulties.
Inquire about information about the given errors.
Step-by-step instructions if needed.
Reporting requests to the 2nd tier helpdesk support.

helpdesk

Troubleshoot and resolve issue for 400+ users across 3 different locations in the US
New hire credential creation for company domain in AD
Office 365/Rackspace administrator
Domestic and TF number setup as well as troubleshooting issue with their phone system

helpdesk

Listen to customer requests, answer questions and provide IT / PC Support troubleshooting and problem-solving
Monitor Customers Network and Utility
Conduct Costumers PC / Laptop Preventive Maintenance
Creating Weekly and Monthly report for costumers Network and utility Performance

helpdesk

Support customer to resolve their IT problem
Supporting TIBCO for update patch and operations
Supporting Bakmi GM for server and outlet connection
Supporting PGN for develop Asset Tracking Software
Supporting KPM for develop ERP System
Supporting BPKP for develop HR System
Supporting Petrogas for manage server

1 2

helpdesk Job Skills

For an helpdesk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Troubleshooting
Quality Assurance
Database Management
Project Management
Data Analysis
Technical
Software Installation
Networking
Operating Systems
System Administration
Systems Troubleshooting
Windows Administration
System Security
Help Desk Support
Customer Service
Network Administration
Technical Support
Hardware Installation
Software Troubleshooting
IT Support.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your helpdesk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Helpdesk, UnitedHealth Group Minnetonka, Minnesota

October 2016 – May 2022

Respond to system outages and create workarounds to restore services
Document technical knowledge in the form of notes and manuals
Maintain inventory of all equipment, software and software licenses

Associate Helpdesk, CVS Health Woonsocket, Rhode Island

April 2016 – September 2016

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to system outages and create workarounds to restore services

Junior Helpdesk, CVS Health Woonsocket, Rhode Island

September 2015 – March 2016

Respond to system outages and create workarounds to restore services
Install, modify, and repair computer hardware and software
Diagnose and troubleshoot technical issues

Education

Cornell University, Ithaca, New York

MD in Medical Office Administration, July, 2015

Cornell University, Ithaca, New York

Bachelor of Science in Business Administration, July, 2011

Skills

Flexibility

Business Acumen

Risk Management

Research

Computer Literacy

Hardware Installation

Troubleshooting

Quality Assurance

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your helpdesk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Helpdesk, General Electric Boston, Massachusetts

June 2015 – Present

Maintian inventory of all equipment, softwre an softwre licenses
Monitor an maintain computer systems an networks
Provide technical assistence an support for incoming queries an issues related to computer systems, softwre, an hardware

Helpdesk, UnitedHealth Group Minnetonka, Minnesota

June 2014 – May 2015

Reasearch and identy solutions to softwre and hardwere issues
Respond to quieries either in person, over the phone or via email
Respond to system outages and create workarounds to restore servies

Jr. Helpdesk, Walmart Bentonville, Arkansas

December 2013 – May 2014

I went to the store to buy some food.
I went too the store too buy some food.

Education

University of Michigan, Ann Arbor, Michigan

Data Entry, October, 2013

Skills

Conflict Resolution

Business Acumen

Research

Interpersonal

IT Support.

Operating Systems

Technical Support

Troubleshooting

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

helpdesk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an helpdesk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Helpdesk
Bank of America
Charlotte, North Carolina

Esteemed Bank of America Hiring Team

I am a results-driven Helpdesk with 7 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Helpdesk role at Bank of America, where I believe I can make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Business Acumen and Accounting that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.

Thank you for considering my application for the Chief Helpdesk role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Thank you for your time and consideration,
Barry Evans
626-407-9817
barryevans5@yandex.com

Barry Evans

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters