5 Amazing customer service Resume Examples (Updated 2023) + Skills & Job Descriptions

customer service

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customer service: Resume Samples & Writing Guide

Professional Summary

Dynamic customer service professional with a proven track record of providing excellent service and support to clients. Experienced in resolving customer inquiries and issues quickly and efficiently.

Employment history

Senior Customer Service, Bank of America Charlotte, North Carolina

January 2011 – Present

Process returns and refunds
Ensure compliance with customer service standards and regulations
Update customer service policies and procedures

Associate Customer Service, General Electric Boston, Massachusetts

June 2010 – December 2010

Provide product and service information to customers
Generate reports on customer service activities
Follow up with customers to ensure their satisfaction

Jr. Customer Service, Bank of America Charlotte, North Carolina

December 2009 – May 2010

Follow up with customers to ensure their satisfaction
Generate reports on customer service activities
Resolve customer complaints in a timely and professional manner

Education

University of Florida, Gainesville, Florida

Master of Arts in Human Resources Management, October, 2009

University of Florida, Gainesville, Florida

Bachelor of Science in Human Resources Management, October, 2005

Skills

Training

Analytical

Presentation

Customer Service

Filing

Email Management

Inventory Management

Data Entry

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Employment history

Chief Customer Service, Microsoft Redmond, Washington

August 2019 – Present

Maintain customer records in a database
Ensure compliance with customer service standards and regulations
Prepare customer service activity reports

Customer Service, UnitedHealth Group Minnetonka, Minnesota

August 2018 – July 2019

Create and update customer accounts
Process returns and refunds
Respond to customer inquiries via phone, email, and chat

Entry Level Customer Service, CVS Health Woonsocket, Rhode Island

March 2017 – July 2018

Prepare customer service activity reports
Assist in training new customer service representatives
Update customer service policies and procedures

Education

University of California, Berkeley, California

Office Management, January, 2017

Skills

Social Media

Accounting

Mentoring

Self-Motivation

Records Management

Accounting

Computer Literacy

Bookkeeping

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Professional Summary

Highly organized and motivated customer service professional with a proven track record of effectively resolving customer inquiries and issues. Excellent interpersonal and communication skills, combined with a passion for providing exceptional customer service.

Employment history

Chief Customer Service, UnitedHealth Group Minnetonka, Minnesota

May 2013 – Present

Process returns and refunds
Generate reports on customer service activities
Assist in training new customer service representatives

Associate Customer Service, Walmart Bentonville, Arkansas

November 2011 – April 2013

Monitor customer service metrics and suggest improvements
Generate reports on customer service activities
Assist in training new customer service representatives

Jr. Customer Service, Microsoft Redmond, Washington

November 2010 – October 2011

Monitor customer service metrics and suggest improvements
Provide product and service information to customers
Resolve customer complaints in a timely and professional manner

Education

Harvard University, Cambridge, Massachusetts

MD in Medical Office Administration, September, 2010

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Accounting, September, 2006

Skills

Research

Critical Thinking

Networking

Time Management

Telephone Skills

MS Office

Email Management

Filing

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Employment history

Chief Customer Service, Walmart Bentonville, Arkansas

March 2015 – Present

Ensure compliance with customer service standards and regulations
Process customer orders and provide order status updates
Create and update customer accounts

Customer Service, Walmart Bentonville, Arkansas

September 2013 – February 2015

Process customer orders and provide order status updates
Follow up with customers to ensure their satisfaction
Generate reports on customer service activities

Junior Customer Service, General Electric Boston, Massachusetts

March 2013 – August 2013

Monitor customer service metrics and suggest improvements
Create and update customer accounts
Maintain customer records in a database

Education

University of California, Berkeley, California

Accounting, January, 2013

Skills

Reporting

Troubleshooting

Documentation

Organization

Typing

Filing

Computer Literacy

Records Management

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Professional Summary

A highly motivated professional with extensive customer service experience and an eye for detail. Possesses strong organizational and communication skills to ensure customer satisfaction.

Employment history

Senior Customer Service, Microsoft Redmond, Washington

November 2010 – Present

Monitor customer service metrics and suggest improvements
Process returns and refunds
Maintain customer records in a database

Associate Customer Service, UnitedHealth Group Minnetonka, Minnesota

June 2009 – October 2010

Provide product and service information to customers
Create and update customer accounts
Assist in training new customer service representatives

Jr. Customer Service, Microsoft Redmond, Washington

June 2008 – May 2009

Provide product and service information to customers
Respond to customer inquiries via phone, email, and chat
Develop customer service processes and procedures

Education

University of Texas, Austin, Texas

Bachelor of Arts in Medical Office Administration, April, 2008

Skills

Emotional Intelligence

Documentation

Customer Service

Professionalism

Data Analysis

Business Writing

Accounting

Telephone Skills

Use This customer service Resume Template

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customer service Job Descriptions; Explained

If you're applying for an customer service position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service

Cash handling accuracy
Processes payments, refunds and lay-bys
Answer phone calls regarding customer enquiries.
Directs customers by escorting them to the shelves and items.

customer service

Provided customers with product and service information.
Quickly and effectively solved customer challenges to include following up to ensure remediation.
Identified, researched, and resolved customer issues using the computer system.
Completed call logs and reports.
Organized customer information and account data for business planning and customer service purposes.

customer service

Handling money
Preparation, as well as serving, of food
Maintaining a positive attitude
Must provide excellent customer service at all times
Making sure the facilities are clean and ready for use frequently through out the day

customer service

Received and tagged clothes turned in to be cleaned.
Located and retrieved clothing being picked up by customers.
Answered the phones and used the cash register for sales.
Balanced out the cash drawer and performed closing store duties each evening.
Locked up the store and set the alarm each day.
Was trained and performed set ups to military uniforms with proper medals and awards placed on the dress uniform jackets.

customer service/sales/tech support

Answer user inquiries regarding computer software or hardware operation to resolve problems with video/photo editing software.
Fulfill orders for software product over the phone
Serve as stand-in supervisor when manager is out.
Cross trained to perform 3 separate job functions in department.
#1 phone sales rep!

1 2 3 4 … 179

customer service Job Skills

For an customer service position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Filing
Typing
Data Analysis
MS Office
Telephone Skills
Email Management
Scheduling
Office Administration
Document Management
Records Management
Customer Service
Inventory Management
Receptionist Duties
Administrative Support
Computer Literacy
Business Writing
Bookkeeping
Database Management
Accounting
Payroll.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer service Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Customer Service, CVS Health Woonsocket, Rhode Island

July 2015 – May 2022

Prepare customer service activity reports
Generate reports on customer service activities
Ensure compliance with customer service standards and regulations

Customer Service, General Electric Boston, Massachusetts

January 2014 – June 2015

Prepare customer service activity reports
Generate reports on customer service activities
Follow up with customers to ensure their satisfaction

Junior Customer Service, Amazon Seattle, Washington

August 2012 – December 2013

Education

University of Florida, Gainesville, Florida

MD in Medical Office Administration, June, 2012

University of Florida, Gainesville, Florida

Bachelor of Arts in Medical Office Administration, June, 2008

Skills

Adaptability

Coaching

Problem Solving

Listening

Bookkeeping

Computer Literacy

Records Management

Filing

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your customer service Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Junior Customer Service, Walmart Bentonville, Arkansas

March 2022 – December 2022

Procces returns and refundss
Generatee reportts on customer service activitiees
Reslove customer compliants in a timely and profesional maner

Education

University of Illinois, Urbana, Illinois

Bachelor of Science in Human Resources Management, January, 2022

Skills

Written Communication

Communication

Customer Service

Relationship Management.

Customer Service

Database Management

Telephone Skills

Data Analysis

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

customer service Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Customer Service
General Electric
Boston, Massachusetts

To the respected General Electric Recruitment Team

I am writing to express my interest in the Senior Customer Service position at General Electric. As a Customer Service with 14 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Senior Customer Service position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Your time is appreciated,
Dave Nelson
950-495-8581
davenelson@mail.com

Dave Nelson

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