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customer service support: Resume Samples & Writing Guide

Fred Turner 102 Riverview Avenue, Scurry, TX 75158
turner_fred@gmail.com
972-379-2729

Professional Summary

 An experienced customer service professional with a proven track record of providing excellent administrative and clerical support. A reliable and organized individual with a passion for helping customers and providing top-notch customer service. 

Employment history

Chief Customer Service Support, Amazon Seattle, Washington
April 2012 – Present
  • Train and manage customer service team members
  • Perform data entry and other administrative tasks
  • Resolve customer complaints and inquiries in a timely manner
Associate Customer Service Support, General Electric Boston, Massachusetts
October 2011 – April 2012
  • Monitor customer service metrics and report results to management
  • Answer customer inquiries via phone, email, or chat
  • Resolve customer complaints and inquiries in a timely manner
Jr. Customer Service Support, JPMorgan Chase New York, New York
May 2010 – September 2011
  • Prepare and send customer invoices and bills
  • Monitor customer service metrics and report results to management
  • Develop and implement customer service policies and procedures

Education

University of Illinois, Urbana, Illinois
Master of Science in Human Resources Management, March, 2010
University of Illinois, Urbana, Illinois
Bachelor of Science in Medical Office Administration, March, 2006

Skills

Stress Management
Documentation
Decision Making
Interpersonal
Project Management
Technical
Accounting
Quality Assurance

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Harold Yates 87 Cherrywood Avenue, Sweetwater, TN 37874
haroldyates@yahoo.com
754-019-1718

Employment history

Senior Customer Service Support, General Electric Boston, Massachusetts
December 2021 – Present
  • Follow up with customers to ensure their satisfaction
  • Train and manage customer service team members
  • Resolve customer complaints and inquiries in a timely manner
Associate Customer Service Support, Google Mountain View, California
June 2020 – November 2021
  • Train and manage customer service team members
  • Manage customer service inquiries in a timely and professional manner
  • Create customer service reports and analyze customer feedback
Entry Level Customer Service Support, Bank of America Charlotte, North Carolina
December 2019 – May 2020
  • Develop customer service strategies to improve customer experience
  • Manage customer service inquiries in a timely and professional manner
  • Train and manage customer service team members

Education

University of California, Berkeley, California
Bachelor of Science in Office Administration, October, 2019

Skills

Conflict Resolution
Professionalism
Social Media
Visualization
Supervisory
Business Acumen
Social Media
Project Management
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Adam Davis 886 Applewood Drive, Mormon Lake, AZ 86038
davisadam83@hotmail.com
661-788-4541

Employment history

Senior Customer Service Support, CVS Health Woonsocket, Rhode Island
April 2015 – Present
  • Manage customer service inquiries in a timely and professional manner
  • Answer customer inquiries via phone, email, or chat
  • Monitor customer service metrics and report results to management
Associate Customer Service Support, Walmart Bentonville, Arkansas
October 2014 – March 2015
  • Resolve customer complaints and inquiries in a timely manner
  • Process customer orders and provide order status updates
  • Create customer service reports and analyze customer feedback
Entry Level Customer Service Support, Apple Cupertino, California
March 2014 – September 2014
  • Create customer service reports and analyze customer feedback
  • Provide product and service information to customers
  • Maintain customer records and update customer information as needed

Education

Cornell University, Ithaca, New York
Master of Arts in Office Administration, February, 2014
Cornell University, Ithaca, New York
Bachelor of Science in Business Administration, February, 2010

Skills

Time Management
Problem Solving
Negotiation
Documentation
Technical
Supervisory
Quality Assurance
Data Analysis
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Charles White 994 Parkview Avenue, San Antonio, FL 33576
charleswhite@gmail.com
900-504-6981

Professional Summary

 A highly motivated and organized individual with a passion for providing excellent customer service. Experienced in administrative and clerical support, adept at problem solving and ensuring customer satisfaction. 

Employment history

Senior Customer Service Support, Bank of America Charlotte, North Carolina
March 2015 – Present
  • Train and manage customer service team members
  • Prepare and send customer invoices and bills
  • Perform data entry and other administrative tasks
Customer Service Support, Walmart Bentonville, Arkansas
October 2013 – February 2015
  • Maintain customer records and update customer information as needed
  • Perform data entry and other administrative tasks
  • Provide product and service information to customers
Entry Level Customer Service Support, Microsoft Redmond, Washington
April 2012 – September 2013
  • Monitor customer service metrics and report results to management
  • Manage customer service inquiries in a timely and professional manner
  • Resolve customer complaints and inquiries in a timely manner

Education

University of Michigan, Ann Arbor, Michigan
Doctor of Business Administration, March, 2012
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Human Resources Management, March, 2008

Skills

Strategic Thinking
Communication
Written Communication
Attention to Detail
Training
Visualization
Database Management
Presentation
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Xaviero Bailey 932 Willow St., Sterling, MI 48659
xavierobailey@icloud.com
662-538-6883

Professional Summary

 Highly organized professional with excellent customer service skills and a passion for providing administrative and clerical support. Experienced in streamlining processes and promoting customer satisfaction. 

Employment history

Lead Customer Service Support, General Electric Boston, Massachusetts
January 2015 – Present
  • Follow up with customers to ensure their satisfaction
  • Manage customer service inquiries in a timely and professional manner
  • Prepare and send customer invoices and bills
Customer Service Support, Google Mountain View, California
July 2013 – December 2014
  • Develop and implement customer service policies and procedures
  • Monitor customer service trends and recommend changes as needed
  • Resolve customer complaints and inquiries in a timely manner
Jr. Customer Service Support, CVS Health Woonsocket, Rhode Island
August 2012 – July 2013
  • Perform data entry and other administrative tasks
  • Monitor customer service trends and recommend changes as needed
  • Resolve customer complaints and inquiries in a timely manner

Education

University of California, Berkeley, California
Accounting, June, 2012

Skills

Strategic Thinking
Communication
Leadership
Teamwork
Computer Literacy
Supervisory
Quality Assurance
Written Communication
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customer service support Job Descriptions; Explained

If you're applying for an customer service support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service support

  • Worked as a CSR in LA Times for 5 Months 
  • Worked as a Travel Adviser in Hotwire USA. 
  • Worked as a CSR in Wellpoint West host and was selected in a Non-voice position handling references made by CSRs taking in calls to ensure quality processing of Medical Claims. 
  • Answering telephone calls for all office staff, takes and relays messages,
2

customer service support

  • Managed the receptionist area, greet visitors
  • Scan and prepare records for medical appeals
  • Update Blue Cross Blue Shield databases for billing department
  • Maintain records for ambulatory follow-up after inpatient discharge
  • Confirm and document patients discharge plan
  • Prepare and mail outpatient correspondence letters
  • Create reports for out-patient supervisors collaboration
3

customer service support

  • Answer inbound emails from clients and customers, mainly on account issues and technical support. Provide them with the best and direct solution to resolve their concerns/ issues
  • Find relevant options for clients and customers to achieve desired result or solution to their problems and providing them next actionable steps to minimize the same problems from happening again
  • Facilitate outbound emails to clients and customers if needed be
  • Assess and make decisions on accounts status (such as suspension or restrictions
4

customer service support

  • Process standard cashier transactions for customers including greeting customers in a timely manner, managing safe deposit box payments, cashing checks, and balancing cash drawer, handling night deposits, and correcting discrepancies.
  • Process 45+ customers transactions per hour with extreme attention to detail.
  • Respond to customer inquiries, by supporting the team with leadership skills and good judgement.
  • Assisting department managers with employee schedules.
  • Led orientation classes for new employees.
  • Trained 5 junior cashiers during tenure.
  • Assumed a leadership role in the absence of the supervisors and maintained store normal operations and procedures.
5

customer service support

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Create, maintain, and enter information into databases.

customer service support Job Skills

For an customer service support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Risk Management
  • Supervisory
  • Training
  • Innovation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Oliver Quinn 573 Creekwood Drive, Simonton Lake, IN 46514

Employment history

Senior Customer Service Support, Walmart Bentonville, Arkansas
May 2017 – May 2022
  • Maintain customer records and update customer information as needed
  • Develop customer service strategies to improve customer experience
  • Train and manage customer service team members
Associate Customer Service Support, CVS Health Woonsocket, Rhode Island
May 2016 – April 2017
  • Train and manage customer service team members
  • Manage customer service inquiries in a timely and professional manner
  • Prepare and send customer invoices and bills
Jr. Customer Service Support, General Electric Boston, Massachusetts
November 2015 – April 2016
  • Resolve customer complaints and inquiries in a timely manner
  • Monitor customer service trends and recommend changes as needed
  • Perform data entry and other administrative tasks

Education

University of Illinois, Urbana, Illinois
Human Resources, September, 2015

Skills

Reliability
Attention to Detail
Analytical
Risk Management
Database Management
Business Acumen
Reporting
Computer Literacy

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service support Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Evan Turner 699 Riverview Avenue, Hilshire Village, TX 77055
turnerevan@protonmail.com
801-678-6852

Employment history

Lead Customer Service Support, CVS Health Woonsocket, Rhode Island
May 2022 – Present
  • Train and manage cusotmer service team memmbers
  • Monitor customer service trends and recomend changes as needed
  • Perform data entry and other adminstrative taskss
Associate Customer Service Support, Microsoft Redmond, Washington
December 2020 – April 2022
  • Ressolve customer compaints and inquiries in a timely manner
  • Monitor customer service trends and recommend changes as need
  • Train and manage customer service team membres.
Entry Level Customer Service Support, JPMorgan Chase New York, New York
December 2019 – November 2020
  • "I like to go for a walk in the park
  • I likes to go for a walk in the park.

Education

University of Michigan, Ann Arbor, Michigan
Customer Service, October, 2019

Skills

Risk Management
Mentoring
Attention to Detail
Troubleshooting
Innovation
Reporting
Accounting
Customer Service

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

customer service support Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Fred
Turner turner_fred@gmail.com
972-379-2729
102 Riverview Avenue, Scurry, TX
75158

Chief Customer Service Support
Apple
Cupertino, California

To the respected Apple Recruitment Team


I am writing to express my interest in the Chief Customer Service Support role at Apple. As a Customer Service Support with 13 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


Growing up, I always had a fascination with Project Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.


Best regards,
Fred Turner
972-379-2729
turner_fred@gmail.com

Fred Turner






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