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customer service rep: Resume Samples & Writing Guide

Kevin Vaughn 490 Hillcrest Drive, Oceanside, OR 97141
kevinvaughn@icloud.com
835-174-7196

Professional Summary

 A highly motivated and experienced customer service representative with excellent communication and problem-solving skills. Committed to providing excellent customer service and creating positive customer experiences. 

Employment history

Chief Customer Service Rep, Apple Cupertino, California
October 2010 – Present
  • Resolve customer complaints and provide appropriate solutions
  • Follow up with customers to ensure their satisfaction
  • Respond to customer inquiries via email, phone, or in person
Customer Service Rep, Microsoft Redmond, Washington
May 2009 – September 2010
  • Maintain customer service documentation
  • Monitor customer service trends and provide recommendations for improvement
  • Create and maintain customer service reports
Jr. Customer Service Rep, General Electric Boston, Massachusetts
November 2007 – April 2009
  • Train and mentor new customer service staff
  • Develop customer service standards and best practices
  • Respond to customer inquiries via email, phone, or in person

Education

University of Wisconsin, Madison, Wisconsin
MD in Medical Office Administration, October, 2007
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, October, 2003

Skills

Social Media
Strategic Thinking
Planning
Supervisory
Quality Assurance
Technical
Computer Literacy
Social Media

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Ted Grant 184 Valley Drive, Teague, TX 75860
grantted@aol.com
663-866-9791

Employment history

Chief Customer Service Rep, General Electric Boston, Massachusetts
November 2018 – Present
  • Process customer orders and provide information on product availability, pricing, shipping and delivery
  • Respond to customer inquiries via email, phone, or in person
  • Follow up with customers to ensure their satisfaction
Associate Customer Service Rep, Bank of America Charlotte, North Carolina
April 2018 – October 2018
  • Maintain customer service documentation
  • Develop customer service standards and best practices
  • Monitor customer service metrics and provide feedback to management
Junior Customer Service Rep, Microsoft Redmond, Washington
November 2016 – March 2018
  • Respond to customer inquiries via email, phone, or in person
  • Follow up with customers to ensure their satisfaction
  • Maintain customer service documentation

Education

University of Texas, Austin, Texas
Project Management, September, 2016

Skills

Conflict Resolution
Teamwork
Listening
Decision Making
Presentation
Innovation
Training
Reporting
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Yvette Harris 21 Millwood Drive, Grovetown, GA 30813
harrisyvette91@yahoo.com
832-067-7050

Employment history

Senior Customer Service Rep, JPMorgan Chase New York, New York
May 2021 – Present
  • Monitor customer service trends and provide recommendations for improvement
  • Respond to customer inquiries via email, phone, or in person
  • Answer customer inquiries in a timely, professional and friendly manner
Associate Customer Service Rep, CVS Health Woonsocket, Rhode Island
May 2020 – April 2021
  • Manage customer service projects and initiatives
  • Monitor customer service trends and provide recommendations for improvement
  • Answer customer inquiries in a timely, professional and friendly manner
Junior Customer Service Rep, General Electric Boston, Massachusetts
May 2019 – April 2020
  • Process returns and refunds
  • Respond to customer inquiries via email, phone, or in person
  • Develop customer service standards and best practices

Education

University of Texas, Austin, Texas
Bachelor of Science in Human Resources Management, March, 2019

Skills

Collaboration
Conflict Resolution
Listening
Creativity
Social Media
Project Management
Innovation
Written Communication
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Abe Nelson 756 Oakwood Avenue, Bernardsville, NJ 07924
abenelson66@mail.com
972-365-5438

Professional Summary

 Highly motivated customer service representative with extensive experience in administrative and clerical duties. Proven ability to provide excellent customer service and ensure customer satisfaction. 

Employment history

Senior Customer Service Rep, Google Mountain View, California
January 2013 – Present
  • Respond to customer inquiries via email, phone, or in person
  • Follow up with customers to ensure their satisfaction
  • Develop and implement customer service policies and procedures
Associate Customer Service Rep, UnitedHealth Group Minnetonka, Minnesota
August 2011 – December 2012
  • Monitor customer service metrics and provide feedback to management
  • Maintain customer service documentation
  • Maintain customer records and update customer information in the customer database
Junior Customer Service Rep, General Electric Boston, Massachusetts
February 2010 – July 2011
  • Respond to customer inquiries via email, phone, or in person
  • Develop and implement customer service policies and procedures
  • Maintain customer records and update customer information in the customer database

Education

University of California, Berkeley, California
Bachelor of Science in Office Administration, December, 2009

Skills

Communication
Visualization
Documentation
Stress Management
Process Improvement
Computer Literacy
Relationship Management
Accounting
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Richard Clark 400 Highview Drive, Stoutsville, MO 65283
clarkrichard@protonmail.com
700-717-2871

Professional Summary

 I am an experienced customer service representative with a proven track record of providing exceptional customer service. I excel in problem-solving and have a keen eye for detail, enabling me to provide efficient and effective administrative and clerical support. 

Employment history

Chief Customer Service Rep, Apple Cupertino, California
August 2013 – Present
  • Process customer orders and provide information on product availability, pricing, shipping and delivery
  • Follow up with customers to ensure their satisfaction
  • Process returns and refunds
Customer Service Rep, General Electric Boston, Massachusetts
March 2012 – July 2013
  • Manage customer service projects and initiatives
  • Train and mentor new customer service staff
  • Create and maintain customer service reports
Junior Customer Service Rep, Amazon Seattle, Washington
August 2011 – February 2012
  • Process customer orders and provide information on product availability, pricing, shipping and delivery
  • Create and maintain customer service reports
  • Manage customer service projects and initiatives

Education

University of Texas, Austin, Texas
Human Resources, July, 2011

Skills

Process Improvement
Problem Solving
Risk Management
Relationship Management.
Technical
Data Analysis
Risk Management
Reporting
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customer service rep Job Descriptions; Explained

If you're applying for an customer service rep position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

116

customer service rep

  • Ensure service delivered to the customer meets contractual Keys Performance Indicator (‘KPIs”)
  • Listen attentively to customer’s needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customer in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of clients products and/or services
  • Participate in activities designed ti improve customer satisfaction and business performance
  • May offer additional products and/or services
  • Track documents and retrieve information in call track database
1 … 22 23 24

customer service rep Job Skills

For an customer service rep position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Data Analysis
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Project Management
  • Presentation
  • Social Media
  • Written Communication
  • Technical
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Relationship Management
  • Supervisory
  • Risk Management
  • Training
  • Innovation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service rep Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Hal Harris 753 Cherrywood Avenue, Philippi, WV 26416
harrishal@yahoo.com
690-242-0321

Employment history

Lead Customer Service Rep, Apple Cupertino, California
March 2012 – May 2022
  • Respond to customer inquiries via email, phone, or in person
  • Follow up with customers to ensure their satisfaction
  • Create and maintain customer service reports
Associate Customer Service Rep, General Electric Boston, Massachusetts
March 2011 – February 2012
  • Create and maintain customer service reports
  • Process customer orders and provide information on product availability, pricing, shipping and delivery
  • Monitor customer service metrics and provide feedback to management
Entry Level Customer Service Rep, CVS Health Woonsocket, Rhode Island
October 2009 – February 2011

    Education

    University of Wisconsin, Madison, Wisconsin
    Executive Administrative Assistant, August, 2009

    Skills

    Negotiation
    Project Management
    Time Management
    Financial Management
    Computer Literacy
    Risk Management
    Data Analysis
    Troubleshooting

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your customer service rep Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Harry Richards 829 Pine St., Norbourne Estates, KY 40207

    Professional Summary

     I am an experienced customer service representative with a passion for providing excellent service and support. I have a proven track record of successfully resolving customer inquiries and complaints in a timely and efficient manner. 

    Employment history

    Senior Customer Service Rep, General Electric Boston, Massachusetts
    March 2014 – Present
    • Maintane custmer servce documentaton
    • Develop custmer servce standads and best practces
    • Resolve custmer complants and provide apropriate solutons
    Associate Customer Service Rep, JPMorgan Chase New York, New York
    March 2013 – February 2014
    • Proccess customer orders, and provide informations on product avaibility, pricings, shipping and deliverys.
    • Respond to customer inquirys via emails, phones, or in persons.
    • Train and mentore new customer service staffs.
    Jr. Customer Service Rep, Bank of America Charlotte, North Carolina
    March 2012 – February 2013
    • Develp and implement customer service policys and procedurs
    • Followup with customers to ensure their satisfaction
    • Moniter customer service trends and provide recommandations for improvement.

    Education

    University of Florida, Gainesville, Florida
    Master of Arts in Accounting, January, 2012
    University of Florida, Gainesville, Florida
    Bachelor of Arts in Accounting, January, 2008

    Skills

    Training
    Social Media
    Data Analysis
    Presentation
    Financial Management
    Reporting
    Computer Literacy
    Database Management

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    customer service rep Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an customer service rep position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Kevin
    Vaughn     kevinvaughn@icloud.com
    835-174-7196
    490 Hillcrest Drive, Oceanside, OR
    97141

    Chief Customer Service Rep
    General Electric
    Boston, Massachusetts

    To Whom It May Concern


    I am writing to express my interest in the Chief Customer Service Rep role at General Electric. As a Customer Service Rep with 16 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.


    Throughout my life, I have pursued my passion for Accounting and have gained experience in this field as a result. This experience has given me valuable skills such as Social Media and Strategic Thinking, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Customer Service Rep and help your organization achieve its well determined goals.


    Thank you for considering my application for the Chief Customer Service Rep role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


    Kind regards,
    Kevin Vaughn
    835-174-7196
    kevinvaughn@icloud.com

    Kevin Vaughn






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