5 Amazing collections representative Resume Examples (Updated 2023) + Skills & Job Descriptions

collections representative

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collections representative: Resume Samples & Writing Guide

Employment history

Senior Collections Representative, Google Mountain View, California

May 2019 – Present

Document all customer contact and collection activities
Ensure compliance with company policies and procedures
Maintain customer accounts and records

Associate Collections Representative, Google Mountain View, California

May 2018 – April 2019

Generate reports and maintain accurate records
Monitor customer accounts and ensure timely payments
Provide customer service by responding to inquiries

Jr. Collections Representative, Apple Cupertino, California

November 2017 – April 2018

Document all customer contact and collection activities
Analyze customer financial data and payment history
Resolve customer disputes and negotiate payment arrangements

Education

University of Wisconsin, Madison, Wisconsin

Project Management, September, 2017

Skills

Quality Assurance

Time Management

Strategic Thinking

Creativity

Microsoft Office

Word Processing

Accounts Payable

Data Analysis

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Employment history

Senior Collections Representative, Amazon Seattle, Washington

February 2021 – Present

Monitor customer accounts and ensure timely payments
Follow up on past due accounts and take appropriate action
Make outbound calls to customers regarding past due accounts

Associate Collections Representative, General Electric Boston, Massachusetts

August 2020 – January 2021

Monitor customer accounts and ensure timely payments
Follow up on past due accounts and take appropriate action
Generate reports and maintain accurate records

Jr. Collections Representative, Bank of America Charlotte, North Carolina

August 2019 – July 2020

Monitor customer accounts and ensure timely payments
Provide customer service by responding to inquiries
Contact customers to discuss payment arrangements and negotiate payment plans

Education

University of Maryland, College Park, Maryland

Bachelor of Science in Accounting, June, 2019

Skills

Mentoring

Critical Thinking

Social Media

Flexibility

Microsoft Office

Scheduling.

Reconciliation

Telephone Skills

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Professional Summary

Highly organized and motivated Collections Representative with a proven track record of successfully collecting on delinquent accounts. Possesses excellent communication, problem solving, and customer service skills.

Employment history

Chief Collections Representative, Google Mountain View, California

January 2010 – Present

Ensure compliance with company policies and procedures
Prepare and submit collection reports
Maintain a professional and courteous manner when dealing with customers

Associate Collections Representative, JPMorgan Chase New York, New York

January 2009 – December 2009

Ensure compliance with company policies and procedures
Make outbound calls to customers regarding past due accounts
Maintain customer accounts and records

Entry Level Collections Representative, General Electric Boston, Massachusetts

July 2008 – December 2008

Document all customer contact and collection activities
Process payments and maintain up-to-date records
Prepare and submit collection reports

Education

University of Wisconsin, Madison, Wisconsin

Human Resources, May, 2008

Skills

Computer Literacy

Documentation

Organization

Reliability

Bookkeeping

Credit Card Processing

Accounts Payable

Filing

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Professional Summary

Highly organized Collections Representative with extensive experience in the Administrative & Clerical field. Skilled in quickly resolving customer disputes and efficiently processing payments.

Employment history

Lead Collections Representative, Google Mountain View, California

June 2012 – Present

Maintain customer accounts and records
Prepare and submit collection reports
Contact customers to discuss payment arrangements and negotiate payment plans

Associate Collections Representative, CVS Health Woonsocket, Rhode Island

June 2011 – May 2012

Document all customer contact and collection activities
Process customer payments and enter data into system
Contact customers to discuss payment arrangements and negotiate payment plans

Jr. Collections Representative, Microsoft Redmond, Washington

December 2010 – May 2011

Process customer payments and enter data into system
Follow up on past due accounts and take appropriate action
Analyze customer financial data and payment history

Education

University of Illinois, Urbana, Illinois

Bachelor of Arts in Accounting, October, 2010

Skills

Problem Solving

Strategic Thinking

Time Management

Data Analysis

Accounts Payable

Filing

Cash Handling

Microsoft Office

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Employment history

Lead Collections Representative, Walmart Bentonville, Arkansas

April 2022 – Present

Ensure compliance with company policies and procedures
Process customer payments and enter data into system
Contact customers to discuss payment arrangements and negotiate payment plans

Associate Collections Representative, CVS Health Woonsocket, Rhode Island

April 2021 – March 2022

Generate reports and maintain accurate records
Follow up on past due accounts and take appropriate action
Prepare and submit collection reports

Entry Level Collections Representative, JPMorgan Chase New York, New York

April 2020 – March 2021

Resolve customer disputes and negotiate payment arrangements
Generate reports and maintain accurate records
Follow up on past due accounts and take appropriate action

Education

University of Illinois, Urbana, Illinois

Bachelor of Science in Accounting, February, 2020

Skills

Strategic Thinking

Negotiation

Project Management

Teamwork

Filing

Word Processing

Cash Handling

Data Analysis

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collections representative Job Descriptions; Explained

If you're applying for an collections representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

collections representative

Confers with customers by telephone in an attempt to obtain payment and bring contract payments to current status.
Records information about financial status of customer and status of collection efforts.
Records information in customer PC file to update status of account and payment agreement.
Make collection decisions based on company policy and procedures.
Ability to process account adjustments.
Ability to research accounts.
Retains customers by addressing all of their needs including service, billing, updates to account, and renewals.

collections representative

Call Center environment working with CONNS Home plus accounts
Calling clients with past due account
Obtaining payments via credit card
Setting up payment arrangements of refinance options to bring account to satisfactory status
Issuing refunds and adjustments to qualifying accounts

collections representative

Collect past due student loan accounts
setup payment plans
skip tracing
Answer Inbound Calls/Make outbound calls

collections representative

Awarded Bronze Award for top collections
Calling debtors and collecting debts
Organizing and tracking collections history
Predicting income and revenue

collections representative

Make outbound calls to members who are delinquent on payments
Analyze member’s financial situations and offer best solutions.
Maintain high call volumes, follow collection call model and performance standards, and utilize skip tracing.
Perform account maintenance or updates.
Strategize the best course of action to collect monies.
Work as a team member and collaborate with peers and supervisors to make the Collections department run smoothly.
Develop and practice professionalism over the phone.

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collections representative Job Skills

For an collections representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Word Processing
Filing
Typing
Data Analysis
Spreadsheets
Invoicing
Microsoft Office
Accounts Receivable
Accounts Payable
Credit Card Processing
Collections
Cash Handling
10-Key
Reconciliation
Bookkeeping
Documentation
Multi-tasking
Telephone Skills
Customer Service
Scheduling.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your collections representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Collections Representative, Amazon Seattle, Washington

September 2018 – Present

Generate reports and maintain accurate records
Provide customer service by responding to inquiries
Make outbound calls to customers regarding past due accounts

Collections Representative, Apple Cupertino, California

April 2017 – August 2018

Process payments and maintain up-to-date records
Process customer payments and enter data into system
Contact customers to discuss payment arrangements and negotiate payment plans

Entry Level Collections Representative, CVS Health Woonsocket, Rhode Island

October 2015 – March 2017

Education

University of Florida, Gainesville, Florida

Master of Arts in Accounting, August, 2015

University of Florida, Gainesville, Florida

Bachelor of Science in Business Administration, August, 2011

Skills

Innovation

Adaptability

Process Improvement

Negotiation

Microsoft Office

Collections

10-Key

Bookkeeping

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your collections representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Jr. Collections Representative, Apple Cupertino, California

April 2022 – January 2023

Resolve custormer disputs and negotiat payment arrangments
Docuemnt all custormer contact and collecton activites
Maintain a profesional and courtious maner when dealin with custormers

Education

University of Texas, Austin, Texas

Executive Administrative Assistant, February, 2022

Skills

Teamwork

Documentation

Relationship Management.

Negotiation

Reconciliation

Accounts Receivable

10-Key

Scheduling.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

collections representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collections representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Collections Representative
Google
Mountain View, California

Esteemed Recruitment Team

I am a passionate Collections Representative with 6 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Collections Representative position at Google, where I believe my skills and expertise would be a great asset to your team.

Throughout my life, I have pursued my passion for Data Entry and sought out opportunities to learn and grow. My experience in Administrative & Clerical has given me valuable skills such as Quality Assurance and Time Management that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Collections Representative to the position and work with a team of like-minded individuals to achieve our common goals.

Thank you for considering my application for the Senior Collections Representative position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Bests,
Frank Kelly
705-668-4267
[email protected]

Frank Kelly

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