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client service representative: Resume Samples & Writing Guide

Pauline Thompson 309 Woodland Avenue, Paderborn, IL 62298
paulinethompson@gmail.com
706-709-1494

Professional Summary

 A highly organized and detail-oriented Client Service Representative with extensive experience in the administrative and clerical field. Proven track record of providing outstanding customer service and support to ensure satisfaction. 

Employment history

Senior Client Service Representative, General Electric Boston, Massachusetts
January 2012 – Present
  • Provide assistance to other team members as needed
  • Provide customer service support in a timely and professional manner
  • Coordinate with other departments to ensure customer needs are met
Associate Client Service Representative, Walmart Bentonville, Arkansas
June 2011 – December 2011
  • Provide customer service support in a timely and professional manner
  • Follow up with customers to ensure satisfaction
  • Assist with general office duties such as filing, photocopying, and data entry
Junior Client Service Representative, Walmart Bentonville, Arkansas
December 2010 – June 2011
  • Ensure compliance with company policies and procedures
  • Provide assistance to other team members as needed
  • Process customer orders and handle customer complaints

Education

University of Illinois, Urbana, Illinois
Doctor of Accounting, October, 2010
University of Illinois, Urbana, Illinois
Bachelor of Arts in Human Resources Management, October, 2006

Skills

Listening
Time Management
Conflict Resolution
Risk Management
Data Collection
Documentation
Inventory Management
Time Management

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Kyle Vaughn 399 Park Place, South Barrington, IL 60010
kyle.vaughn@yandex.com
618-868-7535

Professional Summary

 Client Service Representative with extensive experience in providing excellent customer service and administrative support. Proven ability to work efficiently and effectively in a fast-paced environment. 

Employment history

Chief Client Service Representative, UnitedHealth Group Minnetonka, Minnesota
November 2009 – Present
  • Follow up with customers to ensure satisfaction
  • Answer phone calls and respond to customer inquiries
  • Maintain customer records and enter data into computer systems
Client Service Representative, JPMorgan Chase New York, New York
April 2009 – October 2009
  • Answer phone calls and respond to customer inquiries
  • Assist with general office duties such as filing, photocopying, and data entry
  • Provide customer service support in a timely and professional manner
Jr. Client Service Representative, Walmart Bentonville, Arkansas
October 2008 – March 2009
  • Ensure compliance with company policies and procedures
  • Answer phone calls and respond to customer inquiries
  • Process customer orders and handle customer complaints

Education

University of California, Berkeley, California
Master of Science in Business Administration, August, 2008
University of California, Berkeley, California
Bachelor of Arts in Accounting, August, 2004

Skills

Public Speaking
Strategic Thinking
Database Management
Coaching
Data Analysis
Records Management
Documentation
Data Collection
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William Bailey 530 Sycamore St., Midville, GA 30441
william.bailey@yahoo.com
763-297-0264

Professional Summary

 Highly organized and motivated Client Service Representative with extensive experience in the administrative and clerical field. Committed to providing excellent customer service and ensuring a positive client experience. 

Employment history

Chief Client Service Representative, Microsoft Redmond, Washington
June 2009 – Present
  • Maintain customer records and enter data into computer systems
  • Monitor inventory levels and re-order supplies as needed
  • Ensure compliance with company policies and procedures
Associate Client Service Representative, Bank of America Charlotte, North Carolina
December 2008 – June 2009
  • Process customer orders and handle customer complaints
  • Prepare and send invoices and other documents as required
  • Answer phone calls and respond to customer inquiries
Junior Client Service Representative, JPMorgan Chase New York, New York
December 2007 – November 2008
  • Provide assistance to other team members as needed
  • Process payments and handle cash transactions
  • Ensure compliance with company policies and procedures

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Office Administration, October, 2007

Skills

Emotional Intelligence
Attention to Detail
Coaching
Written Communication
Document Preparation
Microsoft Office
Records Management
Word Processing
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Mike Foster 226 Birch St., Highland, NY 12528
mike_foster@hotmail.com
798-636-6422

Employment history

Chief Client Service Representative, General Electric Boston, Massachusetts
October 2022 – Present
  • Answer phone calls and respond to customer inquiries
  • Maintain customer records and enter data into computer systems
  • Ensure compliance with company policies and procedures
Associate Client Service Representative, General Electric Boston, Massachusetts
May 2021 – September 2022
  • Generate reports and analyze customer data
  • Answer phone calls and respond to customer inquiries
  • Monitor inventory levels and re-order supplies as needed
Junior Client Service Representative, Microsoft Redmond, Washington
October 2020 – April 2021
  • Assist with general office duties such as filing, photocopying, and data entry
  • Provide assistance to other team members as needed
  • Provide customer service support in a timely and professional manner

Education

University of Florida, Gainesville, Florida
Doctor of Medical Office Administration, September, 2020
University of Florida, Gainesville, Florida
Bachelor of Arts in Medical Office Administration, September, 2016

Skills

Visualization
Critical Thinking
Accounting
Stress Management
Office Administration
Time Management
Filing
Telephone Skills
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Nate Scott 317 Fairview Drive, Allerton, IA 50008
scott.nate@gmail.com
677-831-3243

Employment history

Chief Client Service Representative, CVS Health Woonsocket, Rhode Island
December 2019 – Present
  • Answer phone calls and respond to customer inquiries
  • Process payments and handle cash transactions
  • Generate reports and analyze customer data
Associate Client Service Representative, General Electric Boston, Massachusetts
December 2018 – December 2019
  • Provide assistance to other team members as needed
  • Ensure compliance with company policies and procedures
  • Develop and maintain relationships with customers
Junior Client Service Representative, Walmart Bentonville, Arkansas
July 2017 – December 2018
  • Process customer orders and handle customer complaints
  • Provide customer service support in a timely and professional manner
  • Ensure compliance with company policies and procedures

Education

University of Illinois, Urbana, Illinois
Master of Science in Accounting, May, 2017
University of Illinois, Urbana, Illinois
Bachelor of Arts in Accounting, May, 2013

Skills

Adaptability
Documentation
Process Improvement
Strategic Thinking
Microsoft Office
Inventory Management
Word Processing
Time Management
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client service representative Job Descriptions; Explained

If you're applying for an client service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

client service representative

  • Greeting clients & providing excellent customer service
  • Check-in study participants & answering all of their questions
  • Restocking refreshments & cleaning each study room
  • Moving tables & chairs around based on project needs
  • Conducting outbound phone calls to potential study participants
  • Doing other duties/tasks including, but not limited to:
  • Front Desk Reception
7

client service representative

  • Place outbound calls to physician offices for diagnostic.
  • Appropriately documents incoming and outgoing calls, fax over all positive results.
  • Performs research for test codes and pricing according to the clients account
  • Performs research regarding account issues and responds in a professional, timely manner.
8

client service representative/team leader

  • Assisted various clients to onboard an online reporting tool by extending the shift coverage & achieving cash flow quality up to 98%
  • Monitor the daily workload is allocated flawlessly and within the agreed SLA time
  • Build relationship with the departments key stakeholders (Controllers, Systems Control etc) to ensure business needs are understood and to enhance the service offering
  • Participating in process & project related business calls for application and technological enhancement from a SME standpoint to represent the process along with the team leader and to ensure that the action items are executed on the ground level.   
  • Production of various MIS reports for use by the management.
  • Regular liaison with the onshore team and line managers, ensuring the offshore team respond appropriately to queries generated onshore – develop and maintain a robust communication channel with LoBs
  • Deciphers complex exceptions, performing root-cause analysis on why exceptions exist. Analyzes trends, enters reconciliation data and ensures proper aging
9

client service representative, receptionist, account representative

  • Trained, mentored and facilitated onboarding of new employees ensuring continuation of quality customer service
  • Assisted potential clients in their decision making process while maintaining existing clientele
  • Answered and managed large numbers of incoming and outgoing calls
  • Managed enrollments, cancellations, eligibility files, data entry, queries, assisted with end of the month reports and provided clients with new product information
  • Coordinated board and committee meetings, including schedules and information, preparation and distribution
  • Maintained tight security protocols, including sign in sheets and badge distribution
  • Distributed incoming and outgoing mail
10

client service representative

  • Assuring client satisfaction, administrative work, invoicing, billing…
  • Dealing with client accounts. (Due money, balance,  agreements…)
  • Dealing with suppliers’ orders and accounts. Stationary and stock inventory
  • Managed office supply order forms and requests, guest welcome boards and repair service company visits
1 2 3 4 … 6

client service representative Job Skills

For an client service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Scheduling
  • Filing
  • Typing
  • Word Processing
  • Microsoft Office
  • Data Analysis
  • Office Administration
  • Spreadsheets
  • Customer Service
  • Receptionist Duties
  • Records Management
  • Telephone Skills
  • Calendar Management
  • Multi-tasking
  • Email Management
  • Inventory Management
  • Data Collection
  • Time Management
  • Documentation
  • Document Preparation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your client service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Nathan Franklin 131 Cedarwood Avenue, Concrete, WA 98237

Professional Summary

 Client Service Representative with a proven track record of providing excellent customer service. Experienced in managing administrative and clerical duties in a fast-paced environment. 

Employment history

Chief Client Service Representative, JPMorgan Chase New York, New York
December 2009 – Present
  • Prepare and send invoices and other documents as required
  • Process payments and handle cash transactions
  • Schedule appointments and maintain calendars
Client Service Representative, Apple Cupertino, California
December 2008 – December 2009
  • Prepare and send invoices and other documents as required
  • Provide assistance to other team members as needed
  • Monitor inventory levels and re-order supplies as needed
Jr. Client Service Representative, UnitedHealth Group Minnetonka, Minnesota
June 2008 – December 2008

    Education

    University of California, Berkeley, California
    Medical Office Administration, April, 2008

    Skills

    Strategic Thinking
    Project Management
    Presentation
    Customer Service
    Filing
    Data Entry
    Telephone Skills
    Customer Service

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your client service representative Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Kevin Irving 731 Hilltop Drive, Rancho Mirage, CA 92270
    kevin.irving@inbox.com
    722-890-0258

    Employment history

    Senior Client Service Representative, CVS Health Woonsocket, Rhode Island
    May 2019 – May 2022
    • Ensure compliance with company policis and procedurs
    • Assit with general office dutys such as filing, photocopying, and data entry
    • Followup with customers to ensure satisfacion
    Associate Client Service Representative, Microsoft Redmond, Washington
    May 2018 – April 2019
    • Cooridnate with other departments to ensure customers needs are met
    • Prepare and send invoices, and other documents as required
    • Follow-up with customers to ensure satisfication
    Jr. Client Service Representative, General Electric Boston, Massachusetts
    May 2017 – April 2018
    • Follw up wit customers to ensu satisfacton
    • Schedual appoinments and maintain calanders
    • Ensur complience with compay policys and procedurs

    Education

    Cornell University, Ithaca, New York
    Bachelor of Arts in Human Resources Management, March, 2017

    Skills

    Teamwork
    Stress Management
    Self-Motivation
    Quality Assurance
    Filing
    Documentation
    Calendar Management
    Document Preparation

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    client service representative Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an client service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Pauline
    Thompson     paulinethompson@gmail.com
    706-709-1494
    309 Woodland Avenue, Paderborn, IL
    62298

    Senior Client Service Representative
    JPMorgan Chase
    New York, New York

    To Whom It May Concern


    I am writing to express my interest in the Senior Client Service Representative role at JPMorgan Chase. As a Client Service Representative with 13 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.


    My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at JPMorgan Chase and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


    I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


    Kindest regards,
    Pauline Thompson
    706-709-1494
    paulinethompson@gmail.com

    Pauline Thompson






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