5 Amazing case worker Resume Examples (Updated 2023) + Skills & Job Descriptions

You are a caseworker who spent several years learning to balance your roles as social work services coordinator, client advocate, and lead investigator. Your job calls on you to listen to and assess client needs, solve problems, make referrals to community agencies, and help struggling clients and their families. You shared your skills and experience in your caseworker resume, but is the document strong enough to stand on its own? You only have a brief window to make it plain to hiring managers how you meet the qualifications they desire. If your submission lacks evidence of your past accomplishments, keywords sprinkled throughout, and a proper layout, you may struggle to get the position you want. At various points in their careers, caseworkers from all backgrounds have had a hard time manifesting a resume that delivers results. Allow us to ease the burden with our resume example from our expert resume writers. They also provide professional resume-writing advice and a template. Elevate your understanding of how to land interviews and impress hiring managers.

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

case worker: Resume Samples & Writing Guide

Professional Summary

Highly experienced Case Worker with strong administrative and clerical skills. Proven ability to manage multiple cases and provide excellent customer service.

Employment history

Chief Case Worker, JPMorgan Chase New York, New York

June 2012 – Present

Develop and implement case plans
Perform other duties as assigned
Facilitate communication between clients and service providers

Associate Case Worker, Bank of America Charlotte, North Carolina

July 2011 – June 2012

Provide administrative support
Research and analyze data
Maintain case files and records

Junior Case Worker, Microsoft Redmond, Washington

July 2010 – June 2011

Participate in meetings and trainings
Provide customer service to clients
Assist with case management activities

Education

University of Illinois, Urbana, Illinois

Bachelor of Arts in Medical Office Administration, May, 2010

Skills

Troubleshooting

Creativity

Self-Motivation

Public Speaking

Data Processing

Filing

Inventory Management.

Typing

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Professional Summary

A highly organized and proactive Case Worker with a passion for providing exceptional customer service. Possesses a keen eye for detail and an ability to effectively manage multiple tasks and deadlines.

Employment history

Chief Case Worker, UnitedHealth Group Minnetonka, Minnesota

February 2013 – Present

Develop and maintain relationships with clients
Perform other duties as assigned
Maintain case files and records

Case Worker, Microsoft Redmond, Washington

February 2012 – January 2013

Coordinate with other departments and agencies
Prepare documents and forms
Provide customer service to clients

Junior Case Worker, Google Mountain View, California

February 2011 – January 2012

Coordinate with other departments and agencies
Perform other duties as assigned
Maintain case files and records

Education

University of Maryland, College Park, Maryland

Doctor of Human Resources Management, December, 2010

University of Maryland, College Park, Maryland

Bachelor of Arts in Medical Office Administration, December, 2006

Skills

Networking

Time Management

Process Improvement

Leadership

Document Creation

Microsoft Office

Spreadsheets

Record Keeping

Build My Resume

Employment history

Chief Case Worker, Microsoft Redmond, Washington

January 2016 – Present

Provide administrative support
Monitor client progress
Participate in meetings and trainings

Case Worker, Google Mountain View, California

July 2014 – December 2015

Develop and implement case plans
Ensure compliance with applicable laws and regulations
Facilitate communication between clients and service providers

Entry Level Case Worker, Walmart Bentonville, Arkansas

February 2013 – June 2014

Coordinate with other departments and agencies
Facilitate communication between clients and service providers
Develop and maintain relationships with clients

Education

Harvard University, Cambridge, Massachusetts

Doctor of Accounting, December, 2012

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Human Resources Management, December, 2008

Skills

Collaboration

Emotional Intelligence

Flexibility

Analytical

Time Tracking

Data Processing

Document Creation

Microsoft Office

Build My Resume

Employment history

Senior Case Worker, Amazon Seattle, Washington

July 2021 – Present

Monitor client progress
Coordinate with other departments and agencies
Maintain case files and records

Case Worker, CVS Health Woonsocket, Rhode Island

January 2021 – June 2021

Ensure compliance with applicable laws and regulations
Provide customer service to clients
Develop and maintain relationships with clients

Entry Level Case Worker, Bank of America Charlotte, North Carolina

January 2020 – December 2020

Prepare documents and forms
Participate in meetings and trainings
Assist with case management activities

Education

University of Michigan, Ann Arbor, Michigan

Doctor of Office Administration, November, 2019

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Human Resources Management, November, 2015

Skills

Networking

Computer Literacy

Self-Motivation

Collaboration

Record Keeping

Data Analysis

Customer Service

Typing

Build My Resume

Professional Summary

Highly organized and detail-oriented Case Worker with expertise in administrative and clerical duties. Proven ability to efficiently manage multiple cases and prioritize tasks to ensure successful outcomes.

Employment history

Lead Case Worker, General Electric Boston, Massachusetts

June 2010 – Present

Coordinate with other departments and agencies
Perform other duties as assigned
Provide customer service to clients

Associate Case Worker, Apple Cupertino, California

June 2009 – May 2010

Prepare documents and forms
Monitor client progress
Maintain case files and records

Junior Case Worker, Bank of America Charlotte, North Carolina

January 2008 – May 2009

Research and analyze data
Prepare and submit reports
Monitor client progress

Education

University of Illinois, Urbana, Illinois

MD in Medical Office Administration, November, 2007

University of Illinois, Urbana, Illinois

Bachelor of Science in Medical Office Administration, November, 2003

Skills

Relationship Management.

Networking

Research

Training

Document Management

Data Entry

Typing

Microsoft Office

Use This case worker Resume Template

Not in love with this template? Browse our full library of resume templates

case worker Job Descriptions; Explained

If you're applying for an case worker position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

case worker

Develop and review service plans in consultation with child and the parents , and perform follow-ups assessing the quantity and quality of services provided.
Counsel children whose behavior, school progress, or mental or physical impairment indicate a need for assistance and arranging for needed services.
Investigate child abuse or neglect cases and take authorized protective action when necessary.
Advocate for children to resolve crises.
Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life.
Monitor, evaluate, and record child progress according to measurable goals described in treatment and care plan.
Keep records or prepare reports for manager or management concerning visits with children

case worker

Provide direct service and support to individuals or clients who have experienced or escaping Domestic & Family Violence.
Conducting a needs assessment and to develop a case plan.
Prepare and file legal immigration forms for clients
Translate legal documents from Spanish to English.

case worker

Resolve clients complaints or answer customers’ questions regarding policies and procedures.
Listen to client requests, Getting information and updates that will help on the client’s claim.
Multitasking, Emailing case lawyers to give updates on client’s situations and requests.
Assist in locating housing for displaced individuals.

case worker

Record patients’ medical history, vital statistics, or information such as test results in medical records. ((Ensure that clients needs are being addressed once initial settling in has taken place.))
Record patients’ medical history, vital statistics, or information such as test results in medical records
record clients histories with regard to drug/alcohol/gambling choices, and time spent using.))
take note of all of the clients personal information. Next of kin, drug allergies.

case worker

Train other staff, volunteers or student assistants, and schedule and supervise thei
Provided clients with detailed instructions on how to fill out intake forms.r work.
Accessing client needs, and developing strategy to help client.
Lead group counseling sessions that provide support in such areas as grief, stress, or chemical dependency.

1 2 3

case worker Job Skills

For an case worker position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Microsoft Office
Administrative Support
Office Management
Filing
Typing
Scheduling
Data Analysis
Financial Analysis
Spreadsheets
Data Processing
Accounts Payable
Accounts Receivable
Invoicing
Document Management
Record Keeping
Customer Service
Multi-tasking
Document Creation
Time Tracking
Inventory Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your case worker Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Case Worker, Microsoft Redmond, Washington

February 2010 – May 2022

Participate in meetings and trainings
Develop and maintain relationships with clients
Develop and implement case plans

Associate Case Worker, Microsoft Redmond, Washington

February 2009 – January 2010

Provide administrative support
Coordinate with other departments and agencies
Maintain case files and records

Jr. Case Worker, Amazon Seattle, Washington

February 2008 – January 2009

Provide administrative support
Perform other duties as assigned
Participate in meetings and trainings

Education

University of Wisconsin, Madison, Wisconsin

MD in Human Resources Management, December, 2007

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Business Administration, December, 2003

Skills

Customer Service

Adaptability

Collaboration

Accounts Receivable

Invoicing

Document Creation

Multi-tasking

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your case worker Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly organized and motivated professional with extensive experience in administrative and clerical case work. Proven track record of providing excellent customer service and problem-solving skills to ensure successful outcomes.

Employment history

Lead Case Worker, JPMorgan Chase New York, New York

June 2011 – Present

Prepare documents and formss
Maintain case files and recordss
Assist with case managment activitiess

Associate Case Worker, JPMorgan Chase New York, New York

December 2009 – May 2011

Facilitate comunication between clients and service providors
Ensure compilance with applicable laws and regulatios
Participate in meetins and trainins

Jr. Case Worker, General Electric Boston, Massachusetts

June 2009 – November 2009

"I went to the store to get some food.
I went to the store to get some foods.

Education

University of California, Berkeley, California

MD in Human Resources Management, April, 2009

University of California, Berkeley, California

Bachelor of Science in Business Administration, April, 2005

Skills

Project Management

Risk Management

Analytical

Computer Literacy

Invoicing

Customer Service

Data Analysis

Record Keeping

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

case worker Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an case worker position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Case Worker
Apple
Cupertino, California

Apple Hiring Team

I am excited to apply for the Chief Case Worker position at Apple. As a highly skilled Case Worker with 13 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Cordially,
George Smith
766-915-1531
[email protected]

George Smith

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters