5 Amazing assistant front office manager Resume Examples (Updated 2023) + Skills & Job Descriptions

assistant front office manager

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assistant front office manager: Resume Samples & Writing Guide

Professional Summary

A highly motivated and experienced Assistant Front Office Manager with excellent customer service and administrative skills. Proven ability to manage day-to-day operations and ensure efficient customer service.

Employment history

Senior Assistant Front Office Manager, JPMorgan Chase New York, New York

March 2015 – Present

Manage the scheduling of front office staff
Ensure compliance with safety and security regulations
Maintain accurate records of guest stays and room assignments

Associate Assistant Front Office Manager, Amazon Seattle, Washington

March 2014 – February 2015

Ensure compliance with safety and security regulations
Monitor and maintain front office supplies and inventories
Maintain accurate records of guest stays and room assignments

Junior Assistant Front Office Manager, Microsoft Redmond, Washington

October 2012 – February 2014

Process guest check-ins and check-outs
Monitor and maintain front office supplies and inventories
Ensure compliance with safety and security regulations

Education

University of Illinois, Urbana, Illinois

Project Management, August, 2012

Skills

Social Media

Critical Thinking

Risk Management

Computer Literacy

Networking

Process Improvement

Troubleshooting

Data Analysis

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Professional Summary

A highly organized and detail-oriented Assistant Front Office Manager with a proven track record of success in administrative and clerical management. A natural leader with excellent communication skills and a passion for providing exceptional customer service.

Employment history

Senior Assistant Front Office Manager, Apple Cupertino, California

May 2011 – Present

Ensure accuracy of billing and payment processing
Track and analyze customer feedback
Handle cash, credit, and other forms of payment

Assistant Front Office Manager, Apple Cupertino, California

November 2010 – April 2011

Ensure compliance with safety and security regulations
Handle customer inquiries and complaints in a professional manner
Train and evaluate front office staff on customer service techniques

Junior Assistant Front Office Manager, Walmart Bentonville, Arkansas

November 2009 – October 2010

Train and evaluate front office staff on customer service techniques
Develop and implement customer service policies and procedures
Monitor front desk activities to ensure compliance with hotel policies

Education

Cornell University, Ithaca, New York

Doctor of Human Resources Management, September, 2009

Cornell University, Ithaca, New York

Bachelor of Arts in Human Resources Management, September, 2005

Skills

Innovation

Attention to Detail

Time Management

Problem Solving

Troubleshooting

Social Media

Networking

Quality Assurance

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Professional Summary

A highly organized and motivated professional with expertise in administrative and clerical operations. Proven track record of successfully managing front office operations and providing exceptional customer service.

Employment history

Lead Assistant Front Office Manager, General Electric Boston, Massachusetts

January 2010 – Present

Handle cash, credit, and other forms of payment
Manage the scheduling of front office staff
Develop and implement customer service policies and procedures

Assistant Front Office Manager, Bank of America Charlotte, North Carolina

August 2008 – December 2009

Manage the scheduling of front office staff
Ensure compliance with safety and security regulations
Handle customer inquiries and complaints in a professional manner

Junior Assistant Front Office Manager, JPMorgan Chase New York, New York

January 2008 – July 2008

Track and analyze customer feedback
Ensure compliance with safety and security regulations
Handle customer inquiries and complaints in a professional manner

Education

University of California, Berkeley, California

Doctor of Medical Office Administration, November, 2007

University of California, Berkeley, California

Bachelor of Science in Business Administration, December, 2003

Skills

Innovation

Attention to Detail

Presentation

Flexibility

Accounting

Reporting

Financial Management

Process Improvement

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Employment history

Chief Assistant Front Office Manager, Bank of America Charlotte, North Carolina

September 2015 – Present

Develop and implement strategies to increase customer satisfaction
Ensure accuracy of billing and payment processing
Maintain accurate records of guest stays and room assignments

Assistant Front Office Manager, Google Mountain View, California

September 2014 – August 2015

Handle cash, credit, and other forms of payment
Develop and implement strategies to increase customer satisfaction
Maintain accurate records of guest stays and room assignments

Entry Level Assistant Front Office Manager, Apple Cupertino, California

February 2014 – August 2014

Manage the scheduling of front office staff
Handle customer inquiries and complaints in a professional manner
Ensure accuracy of billing and payment processing

Education

University of Michigan, Ann Arbor, Michigan

Office Administration, January, 2013

Skills

Communication

Customer Service

Documentation

Reporting

Database Management

Accounting

Business Acumen

Troubleshooting

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Employment history

Senior Assistant Front Office Manager, Apple Cupertino, California

September 2021 – Present

Maintain accurate records of guest stays and room assignments
Supervise front office staff and ensure efficient operations
Manage the scheduling of front office staff

Assistant Front Office Manager, CVS Health Woonsocket, Rhode Island

September 2020 – August 2021

Handle cash, credit, and other forms of payment
Monitor front desk activities to ensure compliance with hotel policies
Supervise front office staff and ensure efficient operations

Jr. Assistant Front Office Manager, Google Mountain View, California

April 2019 – August 2020

Train and evaluate front office staff on customer service techniques
Process guest check-ins and check-outs
Track and analyze customer feedback

Education

University of Illinois, Urbana, Illinois

Bachelor of Science in Business Administration, February, 2019

Skills

Research

Negotiation

Financial Management

Business Acumen

Social Media

Computer Literacy

Presentation

Visualization

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assistant front office manager Job Descriptions; Explained

If you're applying for an assistant front office manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

assistant front office manager

Developed and implement strategies for Front Office
Monitor guest satisfaction processes and respond to guest concerns and inquiries
Perform associate evaluations, provide coaching and development
Pro-actively identify potential guest issues
Ensure that all Accounting transaction and cash handling procedures are in compliance
Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards
Create and produce reports as required

assistant front office manager

Overall Management of the Front Office, AYS, Elandra Retreat Club, Concierge departments.
Handle Guest Complaints, Monitoring GV scores and ensuring total guest satisfaction.
Talent Management – coaching, mentoring, training & performance reviews.
Knowledge of Emergency Procedures: Fire Alarms, CPR & First Aid Level I.
Instrumental at exceeding Upsell Revenues YOY by 110%+
Managing Rosters, Payroll, Labour costs, Departmental P&L’s and Social-Media monitoring.

assistant front office manager

Customer Satisfaction (Guest Feedback, Social Media Review).
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Managed and motivated the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

assistant front office manager

Greet, register, and assign rooms.
Handling complaint from the guests.
Clean and maintain lobby and common areas.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail

assistant front office manager

To manage and motivate the Front Office team in order to provide a high standard of service for customers.
Responsible for Customer Satisfaction (Guest Feedback, Social Media Review).
Led Financial Performance (Up selling, Room Revenue, Operation Auditing).
Developed high quality relationships with guests throughout their stay.
To oversee and supervise guest arrivals and departures with the front office associates and reception managers.
Handling guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
Making sure that personalized service is offered to each and every guest.

1 2 3 … 5

assistant front office manager Job Skills

For an assistant front office manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Database Management
Technical
Quality Assurance
Troubleshooting
Data Analysis
Project Management
Networking
Risk Management
Business Acumen
Process Improvement
Financial Management
Visualization
Reporting
Accounting
Strategic Thinking
Customer Service
Presentation
Written Communication
Social Media

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your assistant front office manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Assistant Front Office Manager, Google Mountain View, California

July 2015 – May 2022

Supervise front office staff and ensure efficient operations
Handle cash, credit, and other forms of payment
Oversee the daily operations of the front office

Assistant Front Office Manager, Walmart Bentonville, Arkansas

February 2014 – June 2015

Oversee the daily operations of the front office
Track and analyze customer feedback
Manage the scheduling of front office staff

Entry Level Assistant Front Office Manager, UnitedHealth Group Minnetonka, Minnesota

February 2013 – January 2014

Process guest check-ins and check-outs
Ensure accuracy of billing and payment processing
Track and analyze customer feedback

Education

University of Wisconsin, Madison, Wisconsin

Doctor of Business Administration, December, 2012

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Office Administration, December, 2008

Skills

Public Speaking

Troubleshooting

Risk Management

Leadership

Technical

Quality Assurance

Data Analysis

Networking

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your assistant front office manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Results-oriented Assistant Front Office Manager with a proven track record of success in administrative and clerical roles. Skilled in developing and implementing efficient office systems and processes to maximize productivity.

Employment history

Senior Assistant Front Office Manager, Apple Cupertino, California

November 2011 – Present

Overse the daily operations of the front office
Ensured accuracy of billing and payment processing
Developed and implementted customer service policies and procedures.

Assistant Front Office Manager, General Electric Boston, Massachusetts

November 2010 – October 2011

Train and evaulate front office staff on customer service techniques
Monitor and maintian front office supplies and inventories
Develop and implemet customer service policies and proceduers

Junior Assistant Front Office Manager, General Electric Boston, Massachusetts

November 2009 – October 2010

"I went to the store yesturday
I went to the store yesturday.

Education

Cornell University, Ithaca, New York

Doctor of Human Resources Management, September, 2009

Cornell University, Ithaca, New York

Bachelor of Arts in Business Administration, September, 2005

Skills

Accounting

Documentation

Innovation

Process Improvement

Reporting

Project Management

Networking

Data Analysis

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

assistant front office manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an assistant front office manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Assistant Front Office Manager
Google
Mountain View, California

Esteemed Recruitment Team

I am excited to apply for the Senior Assistant Front Office Manager position at Google. As a highly skilled Assistant Front Office Manager with 11 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Google and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Assistant Front Office Manager position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Sincerely,
Ike Austin
638-307-5249
ikeaustin15@yandex.com

Ike Austin

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Showcase your most significant accomplishments and qualifications with this cover letter.
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