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assistant front office manager: Resume Samples & Writing Guide

Ike Austin

732 Ridge Drive, Bernardsville, NJ 07924
[email protected]
638-307-5249

Professional Summary

 A highly motivated and experienced Assistant Front Office Manager with excellent customer service and administrative skills. Proven ability to manage day-to-day operations and ensure efficient customer service. 

Employment history

Senior Assistant Front Office Manager, JPMorgan Chase New York, New York
March 2015 – Present
  • Manage the scheduling of front office staff
  • Ensure compliance with safety and security regulations
  • Maintain accurate records of guest stays and room assignments
Associate Assistant Front Office Manager, Amazon Seattle, Washington
March 2014 – February 2015
  • Ensure compliance with safety and security regulations
  • Monitor and maintain front office supplies and inventories
  • Maintain accurate records of guest stays and room assignments
Junior Assistant Front Office Manager, Microsoft Redmond, Washington
October 2012 – February 2014
  • Process guest check-ins and check-outs
  • Monitor and maintain front office supplies and inventories
  • Ensure compliance with safety and security regulations

Education

University of Illinois, Urbana, Illinois
Project Management, August, 2012

Skills

Social Media
Critical Thinking
Risk Management
Computer Literacy
Networking
Process Improvement
Troubleshooting
Data Analysis

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Steve Richards

489 Riverview Drive, Pierson, MI 49339
[email protected]
905-940-1658

Professional Summary

 A highly organized and detail-oriented Assistant Front Office Manager with a proven track record of success in administrative and clerical management. A natural leader with excellent communication skills and a passion for providing exceptional customer service. 

Employment history

Senior Assistant Front Office Manager, Apple Cupertino, California
May 2011 – Present
  • Ensure accuracy of billing and payment processing
  • Track and analyze customer feedback
  • Handle cash, credit, and other forms of payment
Assistant Front Office Manager, Apple Cupertino, California
November 2010 – April 2011
  • Ensure compliance with safety and security regulations
  • Handle customer inquiries and complaints in a professional manner
  • Train and evaluate front office staff on customer service techniques
Junior Assistant Front Office Manager, Walmart Bentonville, Arkansas
November 2009 – October 2010
  • Train and evaluate front office staff on customer service techniques
  • Develop and implement customer service policies and procedures
  • Monitor front desk activities to ensure compliance with hotel policies

Education

Cornell University, Ithaca, New York
Doctor of Human Resources Management, September, 2009
Cornell University, Ithaca, New York
Bachelor of Arts in Human Resources Management, September, 2005

Skills

Innovation
Attention to Detail
Time Management
Problem Solving
Troubleshooting
Social Media
Networking
Quality Assurance
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Quinn Ingram

741 Meadow Lane, La Palma, CA 90623
[email protected]
923-255-5640

Professional Summary

 A highly organized and motivated professional with expertise in administrative and clerical operations. Proven track record of successfully managing front office operations and providing exceptional customer service. 

Employment history

Lead Assistant Front Office Manager, General Electric Boston, Massachusetts
January 2010 – Present
  • Handle cash, credit, and other forms of payment
  • Manage the scheduling of front office staff
  • Develop and implement customer service policies and procedures
Assistant Front Office Manager, Bank of America Charlotte, North Carolina
August 2008 – December 2009
  • Manage the scheduling of front office staff
  • Ensure compliance with safety and security regulations
  • Handle customer inquiries and complaints in a professional manner
Junior Assistant Front Office Manager, JPMorgan Chase New York, New York
January 2008 – July 2008
  • Track and analyze customer feedback
  • Ensure compliance with safety and security regulations
  • Handle customer inquiries and complaints in a professional manner

Education

University of California, Berkeley, California
Doctor of Medical Office Administration, November, 2007
University of California, Berkeley, California
Bachelor of Science in Business Administration, December, 2003

Skills

Innovation
Attention to Detail
Presentation
Flexibility
Accounting
Reporting
Financial Management
Process Improvement
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Luke Foster

672 Sunset St., Clifton Springs, NY 14432
[email protected]
755-537-5534

Employment history

Chief Assistant Front Office Manager, Bank of America Charlotte, North Carolina
September 2015 – Present
  • Develop and implement strategies to increase customer satisfaction
  • Ensure accuracy of billing and payment processing
  • Maintain accurate records of guest stays and room assignments
Assistant Front Office Manager, Google Mountain View, California
September 2014 – August 2015
  • Handle cash, credit, and other forms of payment
  • Develop and implement strategies to increase customer satisfaction
  • Maintain accurate records of guest stays and room assignments
Entry Level Assistant Front Office Manager, Apple Cupertino, California
February 2014 – August 2014
  • Manage the scheduling of front office staff
  • Handle customer inquiries and complaints in a professional manner
  • Ensure accuracy of billing and payment processing

Education

University of Michigan, Ann Arbor, Michigan
Office Administration, January, 2013

Skills

Communication
Customer Service
Documentation
Reporting
Database Management
Accounting
Business Acumen
Troubleshooting
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Vincent Ingram

395 Park Avenue, Cooke City, MT 59020
[email protected]
964-505-8664

Employment history

Senior Assistant Front Office Manager, Apple Cupertino, California
September 2021 – Present
  • Maintain accurate records of guest stays and room assignments
  • Supervise front office staff and ensure efficient operations
  • Manage the scheduling of front office staff
Assistant Front Office Manager, CVS Health Woonsocket, Rhode Island
September 2020 – August 2021
  • Handle cash, credit, and other forms of payment
  • Monitor front desk activities to ensure compliance with hotel policies
  • Supervise front office staff and ensure efficient operations
Jr. Assistant Front Office Manager, Google Mountain View, California
April 2019 – August 2020
  • Train and evaluate front office staff on customer service techniques
  • Process guest check-ins and check-outs
  • Track and analyze customer feedback

Education

University of Illinois, Urbana, Illinois
Bachelor of Science in Business Administration, February, 2019

Skills

Research
Negotiation
Financial Management
Business Acumen
Social Media
Computer Literacy
Presentation
Visualization
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assistant front office manager Job Descriptions; Explained

If you're applying for an assistant front office manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

assistant front office manager

  • Developed and implement strategies for Front Office 
  • Monitor guest satisfaction processes and respond to guest concerns and inquiries 
  • Perform associate evaluations, provide coaching and development 
  • Pro-actively identify potential guest issues 
  • Ensure that all Accounting transaction and cash handling procedures are in compliance 
  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards 
  • Create and produce reports as required 
2

assistant front office manager

  •  Overall Management of the Front Office, AYS, Elandra Retreat Club, Concierge departments. 
  • Handle Guest Complaints, Monitoring GV scores and ensuring total guest satisfaction. 
  • Talent Management – coaching, mentoring, training & performance reviews. 
  • Knowledge of Emergency Procedures: Fire Alarms, CPR & First Aid Level I. 
  • Instrumental at exceeding Upsell Revenues YOY by 110%+
  • Managing Rosters, Payroll, Labour costs, Departmental P&L’s and Social-Media monitoring. 
3

assistant front office manager

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing). 
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Managed and motivated the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay. 
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
4

assistant front office manager

  • Greet, register, and assign rooms.
  • Handling complaint from the guests.
  • Clean and maintain lobby and common areas.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail 
5

assistant front office manager

  • To manage and motivate the Front Office team in order to provide a high standard of service for customers.
  • Responsible for Customer Satisfaction (Guest Feedback, Social Media Review).
  • Led Financial Performance  (Up selling, Room Revenue, Operation Auditing).
  • Developed high quality relationships with guests throughout their stay.
  •  To oversee and supervise guest arrivals and departures with the front office associates and reception managers.
  • Handling guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
  • Making sure that personalized service is offered to each and every guest.
1 2 3 … 5

assistant front office manager Job Skills

For an assistant front office manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Database Management
  • Technical
  • Quality Assurance
  • Troubleshooting
  • Data Analysis
  • Project Management
  • Networking
  • Risk Management
  • Business Acumen
  • Process Improvement
  • Financial Management
  • Visualization
  • Reporting
  • Accounting
  • Strategic Thinking
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your assistant front office manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Larry Young

474 Laurel St., Skidmore, MO 64487

Employment history

Chief Assistant Front Office Manager, Google Mountain View, California
July 2015 – May 2022
  • Supervise front office staff and ensure efficient operations
  • Handle cash, credit, and other forms of payment
  • Oversee the daily operations of the front office
Assistant Front Office Manager, Walmart Bentonville, Arkansas
February 2014 – June 2015
  • Oversee the daily operations of the front office
  • Track and analyze customer feedback
  • Manage the scheduling of front office staff
Entry Level Assistant Front Office Manager, UnitedHealth Group Minnetonka, Minnesota
February 2013 – January 2014
  • Process guest check-ins and check-outs
  • Ensure accuracy of billing and payment processing
  • Track and analyze customer feedback

Education

University of Wisconsin, Madison, Wisconsin
Doctor of Business Administration, December, 2012
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Office Administration, December, 2008

Skills

Public Speaking
Troubleshooting
Risk Management
Leadership
Technical
Quality Assurance
Data Analysis
Networking

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your assistant front office manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Jack Franklin

651 Cherry St., Enterprise, OK 74561
[email protected]
758-841-6904

Professional Summary

 Results-oriented Assistant Front Office Manager with a proven track record of success in administrative and clerical roles. Skilled in developing and implementing efficient office systems and processes to maximize productivity. 

Employment history

Senior Assistant Front Office Manager, Apple Cupertino, California
November 2011 – Present
  • Overse the daily operations of the front office
  • Ensured accuracy of billing and payment processing
  • Developed and implementted customer service policies and procedures.
Assistant Front Office Manager, General Electric Boston, Massachusetts
November 2010 – October 2011
  • Train and evaulate front office staff on customer service techniques
  • Monitor and maintian front office supplies and inventories
  • Develop and implemet customer service policies and proceduers
Junior Assistant Front Office Manager, General Electric Boston, Massachusetts
November 2009 – October 2010
  • "I went to the store yesturday
  • I went to the store yesturday.

Education

Cornell University, Ithaca, New York
Doctor of Human Resources Management, September, 2009
Cornell University, Ithaca, New York
Bachelor of Arts in Business Administration, September, 2005

Skills

Accounting
Documentation
Innovation
Process Improvement
Reporting
Project Management
Networking
Data Analysis

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

assistant front office manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an assistant front office manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Ike
Austin

[email protected]
638-307-5249
732 Ridge Drive, Bernardsville, NJ
07924

Senior Assistant Front Office Manager
Google
Mountain View, California

Esteemed Recruitment Team


I am excited to apply for the Senior Assistant Front Office Manager position at Google. As a highly skilled Assistant Front Office Manager with 11 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.


My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Google and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


Thank you for considering my application for the Senior Assistant Front Office Manager position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.


Sincerely,
Ike Austin
638-307-5249
[email protected]

Ike Austin






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Resume Design Tips and Tricks

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

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