5 Amazing telephone operator Resume Examples (Updated 2023) + Skills & Job Descriptions

telephone operator

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telephone operator: Resume Samples & Writing Guide

Employment history

Chief Telephone Operator, Apple Cupertino, California

June 2018 – Present

Responding to customer inquiries
Operating switchboard
Taking messages

Telephone Operator, CVS Health Woonsocket, Rhode Island

June 2017 – May 2018

Providing customer service
Assisting with special projects
Filing documents

Junior Telephone Operator, Amazon Seattle, Washington

June 2016 – May 2017

Assisting with special projects
Providing customer service
Taking messages

Education

Harvard University, Cambridge, Massachusetts

Human Resources, April, 2016

Skills

Communication

Networking

Training

Visualization

Outlook

Telephone Etiquette

Word Processing

Typing

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Professional Summary

Highly organized and experienced Telephone Operator with excellent customer service skills. Proven ability to handle a wide variety of administrative and clerical tasks with accuracy and efficiency.

Employment history

Senior Telephone Operator, CVS Health Woonsocket, Rhode Island

April 2014 – Present

Processing orders
Filing documents
Scheduling appointments

Telephone Operator, UnitedHealth Group Minnetonka, Minnesota

May 2013 – April 2014

Processing orders
Providing customer service
Operating switchboard

Junior Telephone Operator, UnitedHealth Group Minnetonka, Minnesota

November 2011 – April 2013

Answering incoming calls
Monitoring incoming emails
Assisting with special projects

Education

University of California, Berkeley, California

Bachelor of Science in Business Administration, September, 2011

Skills

Creativity

Planning

Written Communication

Collaboration

Customer Service

Telephone Answering

Excel

Word Processing

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Employment history

Jr. Telephone Operator, Walmart Bentonville, Arkansas

July 2022 – April 2023

Operating switchboard
Answering incoming calls
Monitoring incoming emails

Education

University of Michigan, Ann Arbor, Michigan

Human Resources, May, 2022

Skills

Analytical

Risk Management

Written Communication

Reliability

Word Processing

Multi-tasking

Filing

Outlook

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Employment history

Senior Telephone Operator, Apple Cupertino, California

June 2020 – Present

Transferring calls to the appropriate personnel
Updating customer records
Responding to customer inquiries

Associate Telephone Operator, Apple Cupertino, California

December 2019 – May 2020

Filing documents
Providing customer service
Responding to customer inquiries

Entry Level Telephone Operator, General Electric Boston, Massachusetts

December 2018 – November 2019

Greeting visitors
Maintaining office supplies
Transferring calls to the appropriate personnel

Education

University of Florida, Gainesville, Florida

Master of Arts in Office Administration, October, 2018

University of Florida, Gainesville, Florida

Bachelor of Arts in Human Resources Management, October, 2014

Skills

Accounting

Problem Solving

Organization

Creativity

Inventory Management

Faxing

Word

Telephone Etiquette

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Employment history

Senior Telephone Operator, Apple Cupertino, California

August 2020 – Present

Updating customer records
Greeting visitors
Assisting with special projects

Telephone Operator, Walmart Bentonville, Arkansas

February 2020 – August 2020

Filing documents
Monitoring incoming emails
Processing orders

Entry Level Telephone Operator, UnitedHealth Group Minnetonka, Minnesota

August 2019 – January 2020

Data entry
Providing customer service
Filing documents

Education

Stanford University, Stanford, California

Bachelor of Arts in Medical Office Administration, June, 2019

Skills

Collaboration

Database Management

Interpersonal

Visualization

Filing

Scanning

Telephone Etiquette

Scheduling

Use This telephone operator Resume Template

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telephone operator Job Descriptions; Explained

If you're applying for an telephone operator position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

telephone operator

Managing Operators, Housekeeping and Butler staff at the ladies floor.
Preparing the working plans, for all ladies team as well as the administration.
Observing and controlling the expenses involved in my working place.
Provide the necessary training to any new member joining the Ladies team.

telephone operator

Receive each guest call in a professional and friendly manner
Mintain effecive communication with all related departement to ensure smooth service delivery
Handle every query in a polite and courtous manner and exceed guest expectations
Maintain an up to date knowledge of the hotel and local services
Maintain the guests wake up calls sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard

telephone operator

Check outstanding for telecom bills and request for payment ( Non-PO )
Generate monthly call report for WR and pass journal to individual dept for phone bills using the main line 082-482020
Operates the telephone Switchboard in SESCO Regional Office by connecting all incoming and outgoing calls for both internal and external customers.
To take care and report on the telephone equitment and telephone line faults.
To take massages and relay it to relevent person.
As a receptionist for frointline, entertain customers enquiries on staff location and other general enquiries.
To participate in 5S and Safety.

telephone operator

Provide assistance to customers with special billing requests.
Operate telephone switch boards and systems to advance and complete connections, including those for locals, long distance, pay telephone, mobile, person to person and emergency calls.
Promote company products, services and savings when appropriate.
Taking external and internal calls according standards

telephone operator

Listen to customer’s requests, referring to alphabetical or geographical directories to answer queries and provide telephone information.
Manage communication events and incident co-ordination.
Offer special assistance to person such as those who are unable to dial or who are in emergency situations.
Monitor automated system for placing collect calls and intervene for a caller’s needing assistance.

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telephone operator Job Skills

For an telephone operator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Telephone Answering
Data Entry
Filing
Typing
Data Processing
Reception
Word Processing
Customer Service
Scheduling
Microsoft Office
Outlook
Inventory Management
Record Keeping
Multi-tasking
Word
Excel
Faxing
Scanning
Copying
Telephone Etiquette

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your telephone operator Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Telephone Operator, Amazon Seattle, Washington

October 2017 – Present

Greeting visitors
Taking messages
Processing orders

Associate Telephone Operator, CVS Health Woonsocket, Rhode Island

October 2016 – September 2017

Scheduling appointments
Processing orders
Operating switchboard

Entry Level Telephone Operator, Walmart Bentonville, Arkansas

April 2015 – September 2016

Education

University of Michigan, Ann Arbor, Michigan

Executive Administrative Assistant, February, 2015

Skills

Data Analysis

Strategic Thinking

Public Speaking

Process Improvement

Outlook

Excel

Scanning

Word Processing

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your telephone operator Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Telephone Operator, UnitedHealth Group Minnetonka, Minnesota

November 2015 – May 2022

Responding too customer inquirys
Filing document's
Transferring call's too the appropriate personnel's

Associate Telephone Operator, CVS Health Woonsocket, Rhode Island

November 2014 – October 2015

Maintaining office suppliess
Providing custormer service
Proccessing orderss

Entry Level Telephone Operator, Apple Cupertino, California

June 2013 – October 2014

Proccessing orders
Scheduling appoitments
Operating switchboard.

Education

Cornell University, Ithaca, New York

Bachelor of Science in Human Resources Management, April, 2013

Skills

Public Speaking

Listening

Collaboration

Training

Word

Excel

Scanning

Data Processing

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

telephone operator Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an telephone operator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Telephone Operator
JPMorgan Chase
New York, New York

To the Hiring Team at JPMorgan Chase

I am excited to apply for the Chief Telephone Operator position at JPMorgan Chase. As a highly skilled Telephone Operator with 7 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.

Throughout my life, I have been passionate about Accounting and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Communication and Networking, which I am excited to apply to the role at JPMorgan Chase. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Chief Telephone Operator position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Respectfully,
Danny White
842-788-4751
dannywhite@hotmail.com

Danny White

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