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telephone operator: Resume Samples & Writing Guide
Employment history
Chief Telephone Operator, Apple Cupertino, California
June 2018 – Present
- Responding to customer inquiries
- Operating switchboard
- Taking messages
Telephone Operator, CVS Health Woonsocket, Rhode Island
June 2017 – May 2018
- Providing customer service
- Assisting with special projects
- Filing documents
Junior Telephone Operator, Amazon Seattle, Washington
June 2016 – May 2017
- Assisting with special projects
- Providing customer service
- Taking messages
Education
Harvard University, Cambridge, Massachusetts
Human Resources, April, 2016
Skills
Communication
Networking
Training
Visualization
Outlook
Telephone Etiquette
Word Processing
Typing
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Professional Summary
Highly organized and experienced Telephone Operator with excellent customer service skills. Proven ability to handle a wide variety of administrative and clerical tasks with accuracy and efficiency.
Employment history
Senior Telephone Operator, CVS Health Woonsocket, Rhode Island
April 2014 – Present
- Processing orders
- Filing documents
- Scheduling appointments
Telephone Operator, UnitedHealth Group Minnetonka, Minnesota
May 2013 – April 2014
- Processing orders
- Providing customer service
- Operating switchboard
Junior Telephone Operator, UnitedHealth Group Minnetonka, Minnesota
November 2011 – April 2013
- Answering incoming calls
- Monitoring incoming emails
- Assisting with special projects
Education
University of California, Berkeley, California
Bachelor of Science in Business Administration, September, 2011
Skills
Creativity
Planning
Written Communication
Collaboration
Customer Service
Telephone Answering
Excel
Word Processing
Employment history
Jr. Telephone Operator, Walmart Bentonville, Arkansas
July 2022 – April 2023
- Operating switchboard
- Answering incoming calls
- Monitoring incoming emails
Education
University of Michigan, Ann Arbor, Michigan
Human Resources, May, 2022
Skills
Analytical
Risk Management
Written Communication
Reliability
Word Processing
Multi-tasking
Filing
Outlook
Employment history
Senior Telephone Operator, Apple Cupertino, California
June 2020 – Present
- Transferring calls to the appropriate personnel
- Updating customer records
- Responding to customer inquiries
Associate Telephone Operator, Apple Cupertino, California
December 2019 – May 2020
- Filing documents
- Providing customer service
- Responding to customer inquiries
Entry Level Telephone Operator, General Electric Boston, Massachusetts
December 2018 – November 2019
- Greeting visitors
- Maintaining office supplies
- Transferring calls to the appropriate personnel
Education
University of Florida, Gainesville, Florida
Master of Arts in Office Administration, October, 2018
University of Florida, Gainesville, Florida
Bachelor of Arts in Human Resources Management, October, 2014
Skills
Accounting
Problem Solving
Organization
Creativity
Inventory Management
Faxing
Word
Telephone Etiquette
Employment history
Senior Telephone Operator, Apple Cupertino, California
August 2020 – Present
- Updating customer records
- Greeting visitors
- Assisting with special projects
Telephone Operator, Walmart Bentonville, Arkansas
February 2020 – August 2020
- Filing documents
- Monitoring incoming emails
- Processing orders
Entry Level Telephone Operator, UnitedHealth Group Minnetonka, Minnesota
August 2019 – January 2020
- Data entry
- Providing customer service
- Filing documents
Education
Stanford University, Stanford, California
Bachelor of Arts in Medical Office Administration, June, 2019
Skills
Collaboration
Database Management
Interpersonal
Visualization
Filing
Scanning
Telephone Etiquette
Scheduling
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telephone operator Job Descriptions; Explained
If you're applying for an telephone operator position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
11
telephone operator
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Perform other jobs such as Bellman, Coffee Man and CID.
12
telephone operator
- Réception et Gestion des appels
- Réception et Gestion du courrier
- Ecoute et Orientation des clients vers les services appropriés en fonction de leurs problèmes
- Information sur la parité en vigueur pour les différentes devises monétaires.
13
telephone operator
- Screened phone calls and directed them to proper authorities
- Supported mall operations through the public address system
- Received calls from customers and sent a taxi to a designated place
- Dealt with complaints from customers and drivers
14
telephone operator
- Answer incoming telephone from guests, outside and interdepartmental calls. Connect the call from internal hotel to outside and vise versa. All the communication is logged in the Phone book log as per company policy.
- As a telephone operator, we need to have the knowledge of the hotel products and services.
- Create reservation whenever there is a phone reservation. Provide the room rates and explain about the benefits of each rooms.
- Provide information to the guests regarding tourism spots around the hotel and in the city. Have the knowledge about the tourism objects in the city. Whenever the guest needs information, we can provide it.
15
telephone operator
- Directed calls to guest rooms, staff, or departments through the switchboard or PBX system.
- Placed outgoing calls.
- Received guest messages and deliver the same to the guest.
- Logged all wake-up calls requests and performs wake-up call services.
- Provided information about hotel services to guests.
- Monitored automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
telephone operator Job Skills
For an telephone operator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Telephone Answering
- Data Entry
- Filing
- Typing
- Data Processing
- Reception
- Word Processing
- Customer Service
- Scheduling
- Microsoft Office
- Outlook
- Inventory Management
- Record Keeping
- Multi-tasking
- Word
- Excel
- Faxing
- Scanning
- Copying
- Telephone Etiquette
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your telephone operator Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Carl Wright 970 Langley Lane, Fultonham, OH 43738
Employment history
Senior Telephone Operator, Amazon Seattle, Washington
October 2017 – Present
- Greeting visitors
- Taking messages
- Processing orders
Associate Telephone Operator, CVS Health Woonsocket, Rhode Island
October 2016 – September 2017
- Scheduling appointments
- Processing orders
- Operating switchboard
Entry Level Telephone Operator, Walmart Bentonville, Arkansas
April 2015 – September 2016
Education
University of Michigan, Ann Arbor, Michigan
Executive Administrative Assistant, February, 2015
Skills
Data Analysis
Strategic Thinking
Public Speaking
Process Improvement
Outlook
Excel
Scanning
Word Processing
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your telephone operator Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Telephone Operator, UnitedHealth Group Minnetonka, Minnesota
November 2015 – May 2022
- Responding too customer inquirys
- Filing document's
- Transferring call's too the appropriate personnel's
Associate Telephone Operator, CVS Health Woonsocket, Rhode Island
November 2014 – October 2015
- Maintaining office suppliess
- Providing custormer service
- Proccessing orderss
Entry Level Telephone Operator, Apple Cupertino, California
June 2013 – October 2014
- Proccessing orders
- Scheduling appoitments
- Operating switchboard.
Education
Cornell University, Ithaca, New York
Bachelor of Science in Human Resources Management, April, 2013
Skills
Public Speaking
Listening
Collaboration
Training
Word
Excel
Scanning
Data Processing
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
telephone operator Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an telephone operator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Telephone Operator
JPMorgan Chase
New York, New York
JPMorgan Chase
New York, New York
To the Hiring Team at JPMorgan Chase
I am excited to apply for the Chief Telephone Operator position at JPMorgan Chase. As a highly skilled Telephone Operator with 7 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.
Throughout my life, I have been passionate about Accounting and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Communication and Networking, which I am excited to apply to the role at JPMorgan Chase. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
Thank you for considering my application for the Chief Telephone Operator position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Respectfully,
Danny White
842-788-4751
[email protected]
Danny White
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.