Technical Account Manager Resume Examples

technical account manager

  • Primary responsibility for the delivery and oversight of IT operations and support for a wide variety of customers with staff ranging from 10-150 users.  Each engagement would often include assembling and leading a team of 3-5 IT staff serving roles such as helpdesk and systems engineers.  At other times, I would be responsible for all roles as the single point of contact. 
  • Demonstrated passion for mentoring support staff (system administrators, support staff, and engineers). 
  • Oversight of proposal, justification, and management of client’s capital and operational IT budgets.  These budgets generally ranged from $50k to $750k per year.
  • Provided assurance to internal and external customers acting as a liaison and top level escalation owner to resolve complex business, technical and human resource issues. 
  • Administrative and technical responsibility of special projects and day to day operation often included the design, implementation, leadership, and daily oversight of:BYOD and Mobile Device Management for Mac, Windows, Android, and iOS devices.
  • 24/7 monitoring and maintenance of servers, desktops, POS terminals, and other critical network infrastructure, ensuring the early detection of potential issues and avoiding downtime.
  • Ensuring maximum uptime of critical systems which involved the regular maintenance and testing of backup, disaster recovery, network resiliency and business continuity using technologies such as Storage Craft and other popular backup software.

technical account manager

  • Strong communication skills, providing clarity on complex technical concepts
  • Working cross-functionally across internal teams, and are comfortable communicating with the client and escalating high priority issues when required
  • Troubleshooting and providing details in tickets about the issue and replication of issues
  • Able to drive client communication and follow up on day to day and high impact issues
  • Self-starter, able to drive issues through to resolution with minimum supervision
  • Polished communication skills and confidence on the phone as you will be working directly with retail partners and internal stakeholders
  • The perfect mix of analytical, technical, and operational: pulling, sanitizing, and analyzing data;

technical account manager

  • Maintained relationships providing ongoing consultative advice to active clients as their virtual CIO or IT Manager.
  • Constant learning and awareness of industry trends, tools, and best practices.
  • Leadership of design discussions with engineering teams, regular meetings with clients/stakeholders, and project management of large-scale solution implementation.
  • Design, implementation and administration of backup and disaster recovery solutions such as Veeam and Storage Craft.
  • Regular iterative design discussions and proposals of evolving infrastructure to meet stakeholder requirements.
  • Developed process, procedures and internal KB articles to enable lean daily operations, maintain system standards, and ensure that uptime support SLAs are met.
  • 24/7 response to critical systems issues, often acting as an IT incident crisis response lead.

technical account manager

  • Primary responsibility for the delivery and oversight IT operations and support for a wide variety of customers with staff ranging from 10-150 users.  
  • Administrative and technical responsibility of special projects and day to day operation often included the design, implementation, leadership, and daily oversight of:24/7 monitoring and maintenance of servers, desktops, POS terminals, and other critical network infrastructure, ensuring the early detection of potential issues and avoiding downtime.
  • Ensuring maximum uptime of critical systems which involved the regular maintenance and testing of backup, disaster recovery, network resiliency and business continuity using technologies such as Storage Craft, Datto, Barracuda and other popular backup appliances and software.
  • Expert with various VoIP and telephony systems, including call management software, telco carrier, capacity planning, cost analysis and dependent network topology considerations such as vLANS and PoE capacity planning.
  • Project management of multiple complex IT projects, including structured cabling, IT relocation planning, desktop and server deployment,  payment systems/PCI and infrastructure upgrades and consolidation.
  • Regular administration and oversight of patching using technologies such as WSUS and LabTech.
  • Extensive Office 365 project planning, migration and execution, integrating technologies such as Azure AD Sync and hybrid cloud/on premise topologies.

technical account manager

  • Generated sales and provided client management to 20+ active clients, generating over $3 million in revenue over the course of 4 years
  • Delivery and oversight of comprehensive IT operations to geographically dispersed, multi-location, 150+ employee organizations with many departmental stakeholders.  While leading multiple dedicated support teams consisting of engineering and help desk staff, day to day activities and special projects included:Project management of multiple complex IT projects, including office relocation planning, business acquisition and integration, payment systems/PCI and infrastructure upgrades and consolidation.
  • Architected and engineering of a zero downtime upgrade of the client’s ERP software to support real-time wireless operations in multiple manufacturing, office and warehouse locations. 
  • Oversight and implementation of company-wide Aruba enterprise wireless infrastructure to support warehouse operations, employee and guest use while maintaining strict security standards.
  • Constant communication, planning, and accountability management with dozens of vendors.
  • Virtual CIO guidance and long-term strategic planning, requiring regular communication and deep understanding of departmental stakeholders.
  • Assisted in the creation of a streamlined support process with the use of ticketing systems, SLAs, and regular customer feedback, and documentation, contributing to a consistent end-user satisfaction rating of over 98%.

technical account manager

  • Expert with various VoIP and telephony systems, including telco carriers, Skype for Business, capacity planning, cost analysis and dependent network topology considerations.
  • Meticulous documentation of all systems and operational procedures.
  • Planning and installation of enterprise technologies such as Windows Server 2003-2016, requiring extensive knowledge of of Active Directory, DNS, mass storage, VMWare/Hyper-V, PowerShell, and Group Policy and other client/server architecture. 
  • Enterprise network engineering and management of routers, switches, security appliances and a solid experience with topologies including DNS, DHCP, vLANs, routing, VPN, and broad network security best practices.

technical account manager

  • Primary responsibility for the delivery and oversight IT operations and support for a wide variety of customers with staff ranging from 10-200 users.  Each engagement would often include assembling and leading a team of 3-5 IT staff serving roles such as helpdesk and systems engineers.  At other times, I would be responsible for all roles as the single point of contact.
  • Experienced IT operational management demonstrated in hospitality environments primarily focused on full-service luxury senior communities and assisted care. 
  • Project management of multiple complex IT projects, including structured cabling, desktop and server deployment,  payment systems/PCI and infrastructure upgrades and consolidation across geographically dispersed areas, often presenting challenging environments (historic buildings, weather, indoor/outdoor considerations, etc…)  
  • Expert with various VoIP and telephony systems, including telco carrier, capacity planning, cost analysis and dependent network topology considerations.

technical account manager

  • Responsible in assisting both Presales and Post Sales activities
  • Primarily TAM deliverables aim at increasing customer experience by providing complete awareness around products purchased, reducing shelf-ware & optimizing consumption 
  • Map VMware solutions to the customer’s unique business and technical requirement
  • Assisting customers with design and implementation which includes best practice recommendations
  • Assists in Adoption of latest VMware Technologies by creating a well-defined plan
  • Assess, Plan, Execute and Monitor the infrastructure using relevant tools
  • Helps transitioning IT operations from reactive to proactive

technical account manager

  •  Responsible for ensuring an optimal client experience by proactively and professionally managing client information requests, technical support questions and custom software developments projects.
  • Provide analyzation of software solution that is in-line with their infrastructure requirements.
  • Modify workflow for Incident Management and Problem Management scheme
  • Product platform expert who shares her expertise with customers and colleagues
  • Closely monitor and analyze customer technical issues
  • Work closely with Account Delivery Managers to identify areas to deepen our customer relationship.

technical account manager

  • Project management of multiple complex IT projects, including structured cabling, desktop and server deployment,  and infrastructure upgrades or consolidation.
  • 24/7 operation and functionality of critical business software.
  • Troubleshooting of hardware/software from the desktop to servers.
  • Configuration of identity access management, user access and implementation of controls security controls.