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spa receptionist

  • Assisted the manager in her managerial duties       
  • Provided detail description of spa services to customers 
  • Maintained a clean, safe and well-organized working environment     
  • Acknowledged and greeted customers who entered and exited spa facilities    
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spa receptionist

  • Provide guidance to clients on the procedures at the spa.
  • Ensure correct and accurate cash handling in accordance with internal standards and policies.
  • Serve as a primary point of contact for members and guests for information on spa products and services.
  • Manage all front desk tasks, including the maintenance of client records and cashiering. 
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spa receptionist

  • Handling calls both local and international for booking an appointment and reconfirming the guest using SPASOFT application
  • Sending guest email database to update them for our monthly promotions
  • Handling guests inquiry/complaints
  • Assigned as Learning coach in our department to train ambassador for maintaining the brand standards of hotel and spa
  • Creating schedule for Spa Roster to maintain the operations smoothly
  • Creating invoice and placed orders using (ERP,FMC,EAM Applications) to monitor the income and outcome profit in Spa
  • Person in charge for Dubai municipality check to keep the high quality and standards of Spa
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spa receptionist

  • File clients’ paperwork in aphlabetical order and place in file cabinet.
  • Copy the clients’ paperwork into the computer system in a timely manner. 
  • Answer clients’ questions about treatments and locker rooms. 
  • Ensure clients’ fill out the paperwork regarding whether or not they have any health issues. 
  • Close all paperwork and cash till at the end of the night. 
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spa receptionist

  • Explain with the clients about the Spa Menu, upsell the treatments. And give appointments to clients on specific days.
  • Process payments from clients for services ordered from the spa.
  • Able to complete the Daily Sales Report, Monthly Sales Report and Inventory.