Senior Customer Service Representative Resume Examples

senior customer service representative

  • Confer with customers by telephone to provide information about products, take or enter orders, and obtain details of complaints.
  • Manage major accounts such as Marks Work Wearhouse, Canadian Tire, and Amazon.
  • Issue return authorizations for defective product.
  • Work closely with the VP of Sales and North American Sales Force.
  • Managed orders received via EDI transmission.
  • Train new Customer Service Representatives and provide supervision for junior staff.
  • Manage inquiries from the Kodiak.com website, order tracking, returns/refunds.

senior customer service representative

  • Trained/ prepared new hired employees
  • Handled problem customer issues/BBB complaints
  • Received/scheduled incoming and outgoing service calls
  • Coordinated/ dispatched service calls
  • Conferred with customers by telephone or in person to provide information about products or services, cancel accounts
  • Filed warranty registrations and utility rebates
  • Dispersed county permit letters

senior customer service representative

  • Confer with customers by telephone or in person to provide information about products, take or enter orders,  or obtain detail.
  • Use computers for various applications, such as database management using Multichannel Order Manager Computer Software (MOM)
  • Raise Purchase Orders
  • Followed up with customers upon completion of installations

senior customer service representative

  • Played a major role in enhancing service level, transaction efficiencies and promoting ways of effective telemarketing.
  • Making accurate and quick analysis of gathered data.
  • Supervise agent performance and encouraging to meet set goals.
  • Assist customers, brokers and other bank staff in processing lodging , assessment, follow ups and discharging settled loan deals with the bank.

senior customer service representative

  • To attend inbound calls of irate/dissatisfied customers.
  • To resolve the queries by escalating their issues to the concerned department depending on the nature of concern of customer.
  • To call back to the customer on resolving their concerns.
  • To consolidate weekly RCA (Route call analysis) data of all the team members and send it to the next level.
  • To assist irate client over the calls as well as emails.
  • To inform the area service manager (ASM) about client’s issue with the product.
  • To follow-up with the technical team to resolve guest queries within the time frame/SLA.

senior customer service representative

  • Telemarketing telephone connections (Outbound) – UK
  • Telemarketing Credit Cards (Outbound) – USA
  • Coaching new hires – Process Training
  • Call monitoring

sr. customer service representative

  • Worked on overdrafts.
  • Ran proof and balanced the branch.
  • Vault and ATM duties.
  • Took loan payments.
  • Open new accounts which included CD’s, checking accounts, business accounts and savings accounts.

senior customer service representative

  • Identify and assess customers’ issue and help them resolve at the earliest. 
  • Ensure customer satisfaction & customer retention and provide professional customer support.
  • Managing large amounts of incoming chats and emails. 
  • Knowing our products and policies inside and out so that you can answer questions.
  • Contribute to team effort by accomplishing related results and exceeding as needed.

senior customer service representative

  • ensuring that the department is adequately staffed and informing management when staffing changes should be made
  • ensuring that the tools necessary for work are in complete and full working order 
  • Provide training and assess performance of Customer Service Representatives (CSRs) and make disciplinary recommendations to management