Patient Access Representative Resume Examples

patient access representative

  • Registration; obtained complete and accurate financial and demographic information from a variety of sources, including in-house departments, physician offices, and patient interviews.
  • Contacted insurance companies for benefit and authorization information; then strictly follow protocols with the information given to me in a timely manner.
  • Verified patients’ insurance eligibility and collected patient responsibility payments.
  • Registered patients for the Emergency Room; established appropriate method of reception for the ER.
  • Promptly and compassionately greeted and assisted all patients in a timely manner with excellent customer service.
  • Strictly adhere to policy and procedures set forth by both Conifer and CHI.
  • Performed as stand-in switch board operator when needed.

patient access representative

  • Schedule new patient appointments 
  • Answer phones for department 
  • Check-In Check-Out patients 
  • Verify Insurance 
  • Obtain Insurance Authorizations
  • Request Records

patient access representative

  •  greet and check-in/out patients
  • verify information and enter it into the system
  • collect payments for services
  • answer the phone
  • file paperwork
  • Obtain necessary referrals/orders upon patients arrival 

patient access representative

  • Greet patients when entering their room
  • Verify identification 
  • Update account demographics
  • Run insurance and check eligibility 
  • Collect co-payments
  • Wristband any patients coming in by ambulance 
  • Make outbound calls to collect co-payments

patient access representative

  • Followed standards and guidelines for telephones etiquette and service when interacting with patients over the phone. §Generated staff provider reschedules. 
  • Performed screening and scheduling of interpreter services.
  • Effectively collaborated and communicated with clinical staff, i.e. providers, nurses and other support staff. 
  • Assists patients during checkout, and ensures they have post-treatment instructions if required.

patient access representative

  • Register oncology/hematology patients for their doctor appointments, lab visits, and infusions Update patients charts by verifying address, phone number, insurance, and emergency contacts
  • Prepare any paperwork for blood work prior to appointments
  • Ensure patients receive the proper paperwork to fill out for their specific type of appointment
  • Scheduled and registered patients for appointments within the Sports Medicine, Physical Therapy and Multispeciality departments in the Lennar Foundation Medical Center. 

patient access representative

  • Patient admission, registration, interview with patients, collections, and completed accurate demographics and insurance information.
  • Explain insurance policies and procedures; obtain authorizations, collect copays, deposits orcoinsurance.
  • Verify insurance, and verify eligibility of Medicare patients in compliance Checker.
  • Translate for Spanish speaking patients.

patient access representative

  • Facilitated admissions and registration process by obtaining essential demographic information to obtain pre-certification for inpatient, surgical, diagnostic and clinical outpatient procedures.
  • Maintained confidentiality with patient data following compliance with HIPAA policies. 
  • Maintained and updated information regularly in information system and recorded all details of patients. 
  • Interacted with over 250 diverse patients daily to explain consent for medical treatment, HIPAA policies, and Medicare questionnaires. 

patient access representative

  • Duties included but were not limited to performing  scheduling, registration, patient pre-admission and admission, reception and discharge functions. 
  • Obtain complete and accurate patient demographic information.  
  • Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
  • Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.  
  • Assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
  • Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
  • Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled hospital services, and secures inpatient visit notification to payors.

senior patient access representative

  • Providing excellent customer service to clients
  • Supervising and Training new Patient Access Representatives
  • Completion of staff scheduling and PTO request
  • Completing Registration of clients via bedside devices
  • Point of service cash collections
  • Working Workque’s and Claim Edit reports
  • Available for Downtime, Disasters, and Staffing conflicts