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patient access representative

  • Professionally investigated, triaged, and resolved patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience. Proactively assisted patients to minimize their issues. 
  • Created a welcoming and professional environment for patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic’s START with Heart model. §
  • Proactively managed needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. §
  • Performed patient registration, pre-visit, insurance/eligibility verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. §
  • Performed point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy in Epic. 
  • Entered and maintained confidential and accurate patient information including patient insurance, billing, and payment information. 
  • Encouraged patient utilization of front-end technology, provided guidance, encouragement, education and hands-on training.
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patient access representative

  • Obtain patient demographic, financial and insurance information for registration via patient registration interview.
  • Knowledge of Hospital Information/Enterprise systems, i.e., EPIC
  • Collect patient financial responsibilities
  • Maintain and update patient database
  • Abide by HIPAA guidelines
  • Greets patients and their caregivers and records pertinent information into EPIC database.
  • Relays information between patients and other staff members and provides them with updates as needed.
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patient access representative

  • Greeted patients upon entrance.
  • Collected demographic and insurance information.
  • Escorted patients to appropriate departments or waiting areas.
  • Answered hospital switchboard
  • Contacted physician offices for incomplete or incorrect physician orders.
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patient access representative

  • Greet patients and caregivers in a congenial and enthusiastic manner 
  • Collaborate with management to implement health system directives
  • Verify patient insurance to collect applicable copayments,    deductibles
  • Refer individuals to outside agencies when/if unable to meet needs
  • Keep necessary medical records and update patient life as needed
  • Relay information to staff members to ensure quality of care
  • Register patients in PEDS system accurately
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patient access representative

  • Participate in the monthly, quarterly and annual performance evaluation process meetings
  • Performs Hospital cash reconciliation & secured payment entry. Verifies insurance, benefits, coverage & eligibility 
  • Supported front-end technology utilization to promote understanding and comfort level in use by caregivers and providers. 
  • Processed the workflow for the day.