Optical Assistant Resume Examples

optical assistant

  • Schedule appointments, prepare invoices and take payment transactions for provided services, complete patient insurance forms, and maintain client, business and bank records, manually or using Socrates othorpaedic software.
  • Convey professional telephone manner and management of customer requirements. 
  • Educate patients on contact lens care, visual hygiene and safety.
  • Transmit documents to business partners using facsimile machine.
  • Count and evaluate daily cash takings, bank and deposit securely. 

optical assistant

  • Explain products and services based on the customer’s individual needs.
  • Advise customers on pricing, including current deals and health fund benefits.
  • Book appointments over the phone and in person with the customer.
  • Conduct pre-testing procedures and visual field appointments with patients.
  • Frame style to suit the individual requests and features of the customer.
  • Take accurate measurements of the lenses and place spectacle orders.
  • Repair spectacles.

optical assistant

  •  Answered customers’ questions and addressed problems and complaints in person and via phone. 
  •  Offered exceptional customer service to differentiate and promote the company brand. 
  •  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  •  Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  •  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. 

optical assistant

  • Greeted patients, answered phones, handled and responded to correspondence.
  • Maintained patient records and scheduled  appointments.
  • Assisted with vision tests and taught patients how to use and care for contact lenses. 
  • Receive payment by cash, credit cards or health fund rebates.

optical assistant

  • Managed patient information in line with stated preferences and HIPAA guidelines.
  • Setting up appointments for patients to see the eye doctor. 
  • Verifying insurance and patient information. 
  • Maintaining patient files. 
  • Manage cash register. 
  • Close out sales for the day.
  • Answering all incoming phone calls. 

optical assistant

  • Admin Task
  • Frame Styling/ Supply, fit and adjust eyeglasses.
  • Health Checks
  • Appointment Booking 
  • Accessory Orders 
  • Processing Hicaps/Health Funds 
  • Payments/ Cash Handling 

optical assistant

  • Pre-testing patients
  • Understanding Prescriptions and how that affects the lenses
  • Frame Styling
  • Engaging in conversation with customers and being friendly
  • Handling money and understanding ‘banking’
  • DVA paperwork

optical assistant

  • Attend training sessions or corporate planning meetings to keep up to date on products and promotions.
  • Recommend and dispense spectacles and contact lenses for customers
  • Perform pre-testing and take measurements to assist optometrist
  • Adjust and repair spectacles for customers
  • Take phone calls and assist customers in a friendly and professional manner
  • Keep store clean and tidy

optical assistant

  • Initiating history taking whilst booking appointments, arriving and pre-testing patients
  • Pre-testing which has involved; autorefraction, non-contact tonometry and obtaining OCT scans
  • 3 way handovers with the optometrist and the patient 
  • Visual field testing (24-2 and binocular Estermann) 
  • Dispensing spectacles including; single vision, bifocal and multifocal lenses for all sorts of prescriptions
  • Familiarising myself with different health funds and their claiming methods 
  • Contact lens teaches, educating patients on contact lens care and insertion and removal techniques

optical assistant

  • Precise time management and accurate reception management
  • Work Autonomously as well as part of a 30 person team
  • Provide outstanding customer service in a variety of different and challenging situations
  • Fitting and adjusting spectacles