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1

optical assistant

  • Schedule appointments, prepare invoices and take payment transactions for provided services, complete patient insurance forms, and maintain client, business and bank records, manually or using Socrates othorpaedic software.
  • Convey professional telephone manner and management of customer requirements. 
  • Educate patients on contact lens care, visual hygiene and safety.
  • Transmit documents to business partners using facsimile machine.
  • Count and evaluate daily cash takings, bank and deposit securely. 
2

optical assistant

  • Explain products and services based on the customer’s individual needs.
  • Advise customers on pricing, including current deals and health fund benefits.
  • Book appointments over the phone and in person with the customer.
  • Conduct pre-testing procedures and visual field appointments with patients.
  • Frame style to suit the individual requests and features of the customer.
  • Take accurate measurements of the lenses and place spectacle orders.
  • Repair spectacles.
3

optical assistant

  •  Answered customers’ questions and addressed problems and complaints in person and via phone. 
  •  Offered exceptional customer service to differentiate and promote the company brand. 
  •  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  •  Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  •  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. 
4

optical assistant

  • Greeted patients, answered phones, handled and responded to correspondence.
  • Maintained patient records and scheduled  appointments.
  • Assisted with vision tests and taught patients how to use and care for contact lenses. 
  • Receive payment by cash, credit cards or health fund rebates.
5

optical assistant

  • Managed patient information in line with stated preferences and HIPAA guidelines.
  • Setting up appointments for patients to see the eye doctor. 
  • Verifying insurance and patient information. 
  • Maintaining patient files. 
  • Manage cash register. 
  • Close out sales for the day.
  • Answering all incoming phone calls.