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operations associate (partner support)

  • Confer with sellers by telephone to provide information regarding details of complaints from a customer.
  • Keep records of interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review returns policy terms to determine whether a return request sent by a customer is valid. 
  • Check to ensure that appropriate changes were made to resolve customers’ problems as well as educate the seller to provide better services to their customers 

operations associate

  • Filled and packed online orders  
  • Completed all the bopis orders.              ( buy online pick-up in store) 
  • Unloaded and processed everything on the trucks. That includes organizing everything in the right departments and put inks on the item that needed them and scanned them to check price.  
  •  Printed out new sale signs and price stickers when needed.
  • Kept up with back stock and inventory.
  • Cleaned out dressing rooms
  • Organized and helped keep store clean.   

operations associate

  • Created and delivered notices regarding rent payments.
  • Assisted other administrative professionals with basic office tasks. 
  • Typed important company documents. 
  • Evaluated the customers’ needs and provided service options to meet their requirements.
  • Data entry.
  • Juggled answering phones while attending to clients in person.  

operations associate

  • Developed and implemented software tool for Auditing process which is LEADSQUARE & AMEYO. 
  • Successfully managed the audit of the assets(inventory) for Pan India location for each and every sales employee of BYJUS. 
  • Achieved the target goals and handled escalated issues. 
  • Reviewed constantly the audit and retrieving of the assets for relieving employees.
  • Supervised, managed and controlled of the process for monthly audit.
  • Suggested new ways to improve the process flow to achieve the goals and meet the business requirement.
  • Worked on data analysis and data updation in bulk.

operations associate

  • Depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Worked as an operations associate in Oyo Total Holidays.
  • Experience in B2B and B2C Bookings