operations associate (partner support)
- Confer with sellers by telephone to provide information regarding details of complaints from a customer.
- Keep records of interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review returns policy terms to determine whether a return request sent by a customer is valid.
- Check to ensure that appropriate changes were made to resolve customers’ problems as well as educate the seller to provide better services to their customers
- Filled and packed online orders
- Completed all the bopis orders. ( buy online pick-up in store)
- Unloaded and processed everything on the trucks. That includes organizing everything in the right departments and put inks on the item that needed them and scanned them to check price.
- Printed out new sale signs and price stickers when needed.
- Kept up with back stock and inventory.
- Cleaned out dressing rooms
- Organized and helped keep store clean.
- Created and delivered notices regarding rent payments.
- Assisted other administrative professionals with basic office tasks.
- Typed important company documents.
- Evaluated the customers’ needs and provided service options to meet their requirements.
- Data entry.
- Juggled answering phones while attending to clients in person.
- Developed and implemented software tool for Auditing process which is LEADSQUARE & AMEYO.
- Successfully managed the audit of the assets(inventory) for Pan India location for each and every sales employee of BYJUS.
- Achieved the target goals and handled escalated issues.
- Reviewed constantly the audit and retrieving of the assets for relieving employees.
- Supervised, managed and controlled of the process for monthly audit.
- Suggested new ways to improve the process flow to achieve the goals and meet the business requirement.
- Worked on data analysis and data updation in bulk.
- Depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Worked as an operations associate in Oyo Total Holidays.
- Experience in B2B and B2C Bookings