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member service representative: Resume Samples & Writing Guide

Harry Peters 961 Holly St., Bunker Hill, IN 46914
harry-peters@aol.com
706-976-2090

Employment history

Chief Member Service Representative, Bank of America Charlotte, North Carolina
April 2021 – Present
  • Maintain customer records and update account information
  • Open new accounts and process account closures
  • Process transactions accurately and efficiently
Associate Member Service Representative, Bank of America Charlotte, North Carolina
April 2020 – March 2021
  • Follow all applicable banking regulations and procedures
  • File and maintain records in an organized manner
  • Cross-sell products and services
Jr. Member Service Representative, JPMorgan Chase New York, New York
April 2019 – March 2020
  • Provide information about services, products, and policies
  • Greet and assist customers in a professional and friendly manner
  • Monitor customer accounts for suspicious activity

Education

University of Wisconsin, Madison, Wisconsin
Master of Science in Human Resources Management, February, 2019
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Office Administration, March, 2015

Skills

Stress Management
Risk Management
Networking
Process Improvement
Time Management
Office Administration
Word Processing
Data Analysis

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Floyd Gray 383 Hillside Avenue, Aquia Harbour, VA 22554
floydgray5@hotmail.com
650-528-2060

Professional Summary

 Highly organized and motivated Member Service Representative with excellent customer service skills. Proven ability to multitask and manage multiple projects simultaneously. 

Employment history

Senior Member Service Representative, Walmart Bentonville, Arkansas
March 2012 – Present
  • File and maintain records in an organized manner
  • Open new accounts and process account closures
  • Provide information about services, products, and policies
Member Service Representative, Amazon Seattle, Washington
August 2011 – February 2012
  • Maintain customer records and update account information
  • Open new accounts and process account closures
  • Process payments and balance cash drawers
Jr. Member Service Representative, Google Mountain View, California
August 2010 – July 2011
  • Maintain a clean and organized work environment
  • Follow all applicable banking regulations and procedures
  • Provide information about services, products, and policies

Education

University of Texas, Austin, Texas
MD in Office Administration, July, 2010
University of Texas, Austin, Texas
Bachelor of Science in Office Administration, July, 2006

Skills

Coaching
Professionalism
Innovation
Networking
Telephone Skills
Receptionist Duties
Records Management
Scheduling
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Cecil Peters 654 Evergreen Avenue, Danbury, NC 27016
peterscecil62@zoho.com
791-851-6910

Professional Summary

 Dynamic and customer-focused professional with extensive experience in administrative and clerical roles. Highly skilled in providing excellent customer service, managing customer accounts, and resolving customer inquiries. 

Employment history

Lead Member Service Representative, Apple Cupertino, California
June 2015 – Present
  • Answer customer inquiries and resolve customer complaints
  • Open new accounts and process account closures
  • Greet and assist customers in a professional and friendly manner
Member Service Representative, Bank of America Charlotte, North Carolina
June 2014 – May 2015
  • File and maintain records in an organized manner
  • Cross-sell products and services
  • Provide information about services, products, and policies
Junior Member Service Representative, Google Mountain View, California
December 2012 – May 2014
  • Maintain customer records and update account information
  • Cross-sell products and services
  • Follow all applicable banking regulations and procedures

Education

University of Illinois, Urbana, Illinois
Master of Science in Medical Office Administration, October, 2012
University of Illinois, Urbana, Illinois
Bachelor of Science in Office Administration, November, 2008

Skills

Conflict Resolution
Negotiation
Database Management
Collaboration
Data Management
Microsoft Office
Records Management
Data Entry
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Andrew Campbell 759 Langley Lane, Miami, FL 33111
campbell.andrew@inbox.com
686-905-6674

Employment history

Senior Member Service Representative, UnitedHealth Group Minnetonka, Minnesota
January 2015 – Present
  • Cross-sell products and services
  • Maintain customer records and update account information
  • Provide information about services, products, and policies
Member Service Representative, Google Mountain View, California
July 2014 – January 2015
  • Maintain customer records and update account information
  • Cross-sell products and services
  • Maintain a clean and organized work environment
Jr. Member Service Representative, Bank of America Charlotte, North Carolina
January 2013 – June 2014
  • Process transactions accurately and efficiently
  • Participate in training and development activities
  • Maintain a clean and organized work environment

Education

Harvard University, Cambridge, Massachusetts
Master of Arts in Business Administration, December, 2012
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Medical Office Administration, December, 2008

Skills

Documentation
Planning
Adaptability
Project Management
Typing
Filing
Database Management
Spreadsheet
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Pete Foster 487 Riverbend Road, Conroe, TX 77303
foster_pete@inbox.com
996-294-6771

Employment history

Chief Member Service Representative, Bank of America Charlotte, North Carolina
November 2014 – Present
  • Open new accounts and process account closures
  • Handle customer inquiries and complaints in a timely manner
  • Maintain customer records and update account information
Member Service Representative, Microsoft Redmond, Washington
November 2013 – October 2014
  • Maintain a clean and organized work environment
  • File and maintain records in an organized manner
  • Provide information about services, products, and policies
Jr. Member Service Representative, CVS Health Woonsocket, Rhode Island
May 2013 – October 2013
  • Greet and assist customers in a professional and friendly manner
  • Maintain a clean and organized work environment
  • Open new accounts and process account closures

Education

University of Maryland, College Park, Maryland
Executive Administrative Assistant, March, 2013

Skills

Listening
Conflict Resolution
Planning
Creativity
Word Processing
Microsoft Office
Telephone Skills
Data Verification.
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member service representative Job Descriptions; Explained

If you're applying for an member service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

member service representative

  • Opened new accounts, business accounts, CD’S,  IRA’s
  • Assisted and researched members account in clearing issues with transactions
  • Offer account holder new services
  • Greeted members and ensured they were signed in. 
  • Made follow up appointments for members using our computerized system. 
  • Maintain and balance cash drawer on daily basis. Handle deposits, withdrawals, money orders, cashier checks, and credit card advances.
7

member service representative

  • Supervised opening of new store front location
  • Trained new staff/manager at new location
  • Managed customer files and funds
  • Worked with local repossession company on delinquent loans
8

member service representative

  • Assist with duties in other departments with issuing titles to members who paid off vehicles, file titles, create packages in ProDOC for members with mortgages/vehicle loans, contact members to inform them about insurance expiration or in need or insurance. 
  • Keep records of customer interactions or transactions with trackers.
  • Receive mail payments and post to members accounts. 
  • Balance ATM/adding cash to ATM.
  • Process mobile deposit through IDOC.
  • Order checks for members.
  • Open CD’s, IRA CD’s and provide members with our best rates.
9

member service representative

  • Assist members with applications for consumer loans for various types of loans for vehicles, personal expense, emergency relief, aircraft and boat, home improvement, debt consolidation, and more. 
  • Provide members with world class service to drive life time membership and new membership. 
  • Assist in general account questions and services. 
  • Be the front lines for any member issue to resolve on a first call basis. 
  • Drive brand loyalty with overall membership and world class service.
10

senior member service representative

  • Supervise and train new Member Service Representatives
  • Assist branch supervisor and manager with day to day tasks
  • Complete reports on a daily, weekly, monthly and a quarterly basis
  • Prepare documents for branch lenders and manager
  • Handle incoming requests from other departments/branches and members
  • Responsible for branch opening and closing 
1 2 3 4 … 7

member service representative Job Skills

For an member service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Word Processing
  • Filing
  • Microsoft Office
  • Typing
  • Data Analysis
  • Scheduling
  • Telephone Skills
  • Customer Service
  • Data Management
  • Office Administration
  • Document Preparation
  • Office Management
  • Spreadsheet
  • Time Management
  • Inventory Management
  • Records Management
  • Receptionist Duties
  • Database Management
  • Mailroom Management
  • Data Verification.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your member service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Karl Foster 342 Springwood Drive, Falcon Lake Estates, TX 78076

Professional Summary

 Highly experienced Member Service Representative with a proven track record of providing excellent customer service and administrative support. Skilled in problem solving and multitasking in a fast-paced environment. 

Employment history

Lead Member Service Representative, Google Mountain View, California
March 2011 – Present
  • Answer customer inquiries and resolve customer complaints
  • Provide information about services, products, and policies
  • Monitor customer accounts for suspicious activity
Member Service Representative, Amazon Seattle, Washington
March 2010 – February 2011
  • Open new accounts and process account closures
  • Follow all applicable banking regulations and procedures
  • Process payments and balance cash drawers
Junior Member Service Representative, JPMorgan Chase New York, New York
March 2009 – February 2010

    Education

    Stanford University, Stanford, California
    MD in Human Resources Management, January, 2009
    Stanford University, Stanford, California
    Bachelor of Science in Accounting, January, 2005

    Skills

    Analytical
    Computer Literacy
    Public Speaking
    Process Improvement
    Document Preparation
    Microsoft Office
    Data Management
    Time Management

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your member service representative Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Harry Yates 184 Pine St., Lewisville, ID 83431
    yatesharry@icloud.com
    643-337-1619

    Employment history

    Chief Member Service Representative, Microsoft Redmond, Washington
    April 2010 – May 2022
    • Participate in trainning and developement activities
    • Proccess transactions accuratly and effeciently
    • Maintain customer record's and update account informations.
    Member Service Representative, Microsoft Redmond, Washington
    October 2009 – March 2010
    • Maintain a clean an organised work environement
    • Monitor customer accounts for suspicous activity
    • Participate in trainning and development activities
    Junior Member Service Representative, Microsoft Redmond, Washington
    March 2009 – September 2009
    • Answerr customer inquirries and resolvve customer comlaints
    • Folllow all aplicable banking regulattions and proceddures
    • Provvide inforrmation about services, prodducts, and policiies

    Education

    University of Illinois, Urbana, Illinois
    Master of Arts in Office Administration, January, 2009
    University of Illinois, Urbana, Illinois
    Bachelor of Science in Human Resources Management, January, 2005

    Skills

    Decision Making
    Negotiation
    Visualization
    Risk Management
    Receptionist Duties
    Filing
    Time Management
    Telephone Skills

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    member service representative Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an member service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Harry
    Peters     harry-peters@aol.com
    706-976-2090
    961 Holly St., Bunker Hill, IN
    46914

    Chief Member Service Representative
    Apple
    Cupertino, California

    Esteemed Recruitment Team


    I am a results-driven Member Service Representative with 4 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Member Service Representative role at Apple, where I believe I can make a valuable contribution to your team.


    Throughout my life, I have pursued my passion for Customer Service and have gained experience in this field as a result. This experience has given me valuable skills such as Stress Management and Risk Management, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Member Service Representative and help your organization achieve its well determined goals.


    Thank you for considering my application for the Chief Member Service Representative role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


    Bests,
    Harry Peters
    706-976-2090
    harry-peters@aol.com

    Harry Peters






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