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member service representative

  • Opened new accounts, business accounts, CD’S,  IRA’s
  • Assisted and researched members account in clearing issues with transactions
  • Offer account holder new services
  • Greeted members and ensured they were signed in. 
  • Made follow up appointments for members using our computerized system. 
  • Maintain and balance cash drawer on daily basis. Handle deposits, withdrawals, money orders, cashier checks, and credit card advances.

member service representative

  • Supervised opening of new store front location
  • Trained new staff/manager at new location
  • Managed customer files and funds
  • Worked with local repossession company on delinquent loans

member service representative

  • Assist with duties in other departments with issuing titles to members who paid off vehicles, file titles, create packages in ProDOC for members with mortgages/vehicle loans, contact members to inform them about insurance expiration or in need or insurance. 
  • Keep records of customer interactions or transactions with trackers.
  • Receive mail payments and post to members accounts. 
  • Balance ATM/adding cash to ATM.
  • Process mobile deposit through IDOC.
  • Order checks for members.
  • Open CD’s, IRA CD’s and provide members with our best rates.

member service representative

  • Assist members with applications for consumer loans for various types of loans for vehicles, personal expense, emergency relief, aircraft and boat, home improvement, debt consolidation, and more. 
  • Provide members with world class service to drive life time membership and new membership. 
  • Assist in general account questions and services. 
  • Be the front lines for any member issue to resolve on a first call basis. 
  • Drive brand loyalty with overall membership and world class service.

senior member service representative

  • Supervise and train new Member Service Representatives
  • Assist branch supervisor and manager with day to day tasks
  • Complete reports on a daily, weekly, monthly and a quarterly basis
  • Prepare documents for branch lenders and manager
  • Handle incoming requests from other departments/branches and members
  • Responsible for branch opening and closing