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member service representative/ teller one

  • Responsible for providing excellent customer service to our members while performing their banking transaction in person
  • Performed a broad variety of member service transactions such as opening and closing accounts, processed deposits and withdrawals, loan payments, assisted members with bookkeeping and account resolution problems
  • Responsible for meeting my marketing goals and cross selling various new products for our customers
  • Performed various clerical and receptionist duties for our branch. Served members promptly and efficiently
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member service representative

  • Assisting members with deposits, withdrawals, cashing checks and making loan payments daily
  • Audit cash vault daily
  • Order cash from Federal Reserve
  • Prepare financial reports required by law
  • Oversee the flow of cash instruments.
18

member service representative

  • Worked as a call center agent for the client USAA Federal Savings Bank assisting members with their existing banking products.
  • Customer support: investigating member’s accounts and answering queries and following up on calls. Both over the phone and in person to ensure member satisfaction.
  • Standing order requests both staff and members.
  • Processing written member wire transfers and bank draft requests.
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member service representative

  • Setting up and maintaining fixed deposits- this will include reconciling the Fixed Deposit account and presenting a monthly report to the Finance Manager.
  •  Any other duties asked.
  • Updates monthly fixed deposit accounts 
  •  Process individual Family Indemnity Plan application for members 
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member service representative

  • Process F.I.P monthly applications to be sent to CMFG Life Insurance Company Ltd. 
  • Process monthly F.I.P premiums to be sent to CMFG Life Insurance Company Ltd. 
  • Process F.I.P claim for members 
  • Provide the necessary services to members in office as required