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16
member service representative/ teller one
- Responsible for providing excellent customer service to our members while performing their banking transaction in person
- Performed a broad variety of member service transactions such as opening and closing accounts, processed deposits and withdrawals, loan payments, assisted members with bookkeeping and account resolution problems
- Responsible for meeting my marketing goals and cross selling various new products for our customers
- Performed various clerical and receptionist duties for our branch. Served members promptly and efficiently
17
member service representative
- Assisting members with deposits, withdrawals, cashing checks and making loan payments daily
- Audit cash vault daily
- Order cash from Federal Reserve
- Prepare financial reports required by law
- Oversee the flow of cash instruments.
18
member service representative
- Worked as a call center agent for the client USAA Federal Savings Bank assisting members with their existing banking products.
- Customer support: investigating member’s accounts and answering queries and following up on calls. Both over the phone and in person to ensure member satisfaction.
- Standing order requests both staff and members.
- Processing written member wire transfers and bank draft requests.
19
member service representative
- Setting up and maintaining fixed deposits- this will include reconciling the Fixed Deposit account and presenting a monthly report to the Finance Manager.
- Any other duties asked.
- Updates monthly fixed deposit accounts
- Process individual Family Indemnity Plan application for members
20
member service representative
- Process F.I.P monthly applications to be sent to CMFG Life Insurance Company Ltd.
- Process monthly F.I.P premiums to be sent to CMFG Life Insurance Company Ltd.
- Process F.I.P claim for members
- Provide the necessary services to members in office as required
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