key account manager Resume Examples

key account manager

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126

key account manager

Assist current customers, develop cooperation with them.
Resolve problems concerning logistics service, transportation problems, or customer issues.
Close cooperation with transport department, especially during not profitable seasons.
Participation in tenders. Therefore, careful review of tender conditions, selection of appropriate services and prepare the data for final rates quotation.
Monitoring the smooth performance of the contract. Prepare the KPI reports. Maintain the same level of KPI.
Create and implement transportation lanes, and logistics process requirements for each customer individually.
Communicate or update the freight transportation information to customers/information systems.

127

Ensure carrier compliance with company policies or procedures for goods transit, pick up and delivery.
Represented company at logistics trade, speed meetings.
Collecting data an prepare KPI fails reports for internal company’s meetings.
Preparing specific work plan for each customer individually.

128

Responsible for handling daily operations of Bigbrands like Nestle,JBL,Cipla Health Ltd,Reckitt Benckiser,etc.
Maintaining and growing client relationships, and managing client expectations.
Responsible for upselling & cross selling in accounts mapped under me.
End to end responsibility of revenue booking,billing & collection of pending payments from client.
Assist clients to use the products and services and keep them updated about new features

129

Increased sales 10% while company’s national sales decreased. Produced 19% increase in largest account.
Nominated “Key Account Manager of the Year” after becoming youngest promoted first-level manager.
Manage customer relationship.
Present solutions to customer for both transportation and warehouse.

130

Management of Key Accounts within the Wellness Program (queries, complaints and new sign-ons)
Marketing of the Wellness Program to internal members (direct marketing in the form of newsletters, promotional emails and SMS and sales calls to top member firms.)
Marketing of the Wellness Program to external individuals (through mass media including newspapers and magazines, display and exhibitions at relevant events and expositions)
Constant marketing research to ensure competitive advantage is maintained by staying ahead of the competition always.
Maintenance of Value Partner relationships to ensure the program remains effective to all the stakeholders concerned.
Identifying all areas for growth and diversification to maintain competitive advantage within the industry.

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