Helpdesk Resume Examples

helpdesk

  • Establish and execute a project communication plan
  • Serve as the first point of contact for customers seeking technical assistance over the phone oremail
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Record events and problems and their resolution in logs,Follow-up and update customer status
  • Pass on any feedback or suggestions by customers to the appropriate internal team Identify andsuggest possible improvements on procedures
  • Provide training to new Hire

helpdesk

  • 1st tier technical support specialist for online services (accounts, email, mobile services, and apps).
  • Receiving calls and online chats, working to solve user technical difficulties.
  • Inquire about information about the given errors.
  • Step-by-step instructions if needed.
  • Reporting requests to the 2nd tier helpdesk support.

helpdesk

  • Troubleshoot and resolve issue for 400+ users across 3 different locations in the US
  • New hire credential creation for company domain in AD
  • Office 365/Rackspace administrator
  • Domestic and TF number setup as well as troubleshooting issue with their phone system

helpdesk

  • Listen to customer requests, answer questions and provide IT /  PC Support troubleshooting and problem-solving
  • Monitor Customers Network and Utility
  • Conduct Costumers PC / Laptop Preventive Maintenance
  • Creating Weekly and Monthly report for costumers Network and utility Performance

helpdesk

  • Support customer to resolve their IT problem
  • Supporting TIBCO for update patch and operations
  • Supporting Bakmi GM for server and outlet connection
  • Supporting PGN for develop Asset Tracking Software
  • Supporting KPM for develop ERP System
  • Supporting BPKP for develop HR System
  • Supporting Petrogas for manage server 

helpdesk

  • Solve internal user’s inquires through phone calls and emails provided if it is related to the branch
  • First point of contact for the staff from the bank if matter is out of hand from their immediate superior
  • Oversee the system functionality used such as banking system, loan submission, and quality measurement.
  • Compile the inquiries from internal users and escalate to the respective department to further processing
  • Heavy utilization of Microsoft Office Outlook and ticketing tools such as ITSM, HPSM to log inquires

helpdesk

  • Monitoring and troubleshooting level 1 related satelite communication
  • Customer problem handling level 1
  • Estimate cost and budgeting and assign technician
  • consult and escalation to level 2 engineer or higher level

senior helpdesk/desktop support

  • Provide 24/7 quality IT services on perspective clients.
  • Manage Microsoft windows server (Creating user for active directory, creating group policies, creating and restricting who can access on the shared folder).
  • Manage Vicidial Call Center Suite (Creating campaigns, uploading leads, set up phone extensions, set up carriers for outbound and inbound calls).
  • Generate and create SQL queries reports from database of vicidial server as the client request using Mysql workbench.
  • Manage Pfsense Firewall (Set up Multiple WAN connection, limit bandwidth usage on each IP address via limiter, create rules, set up connection failover, set up squid and squidGuard, set up captive portal.)
  • Logs all issues, problem and solutions from time to time on company ticketing system.
  • Monitor user desktop activities discreetly.

helpdesk

  • Assisting customer via phone or email.
  • Guide to troubleshoot device.
  • Check customer account.
  • Assign technical visit.
  • Escalate complaint to team leader.

helpdesk

  • Monitor servers thru CLI/SSH.
  • Set up softphones and IP phones (Xlite, Eyebeam, Polycom, Avaya and ETC).
  • Pull out information or data thru MySQL workbench direct to server database.
  • Manage Firewall rules and Windows Server Group Policies.
  • Back up files all important files as it needed to be backed up.