helpdesk Resume Examples

You take pride in the way you calm down frustrated computer users, solve technical problems, and get your internal customers up and running again. You have mastered multiple software programs and developed a systematic process to zero in and figure out end-user issues. At the conclusion of each call, you make careful notes in a log and run precise reports. However, no matter how efficient, accurate, and capable the computer assistance you offer, these skills must come alive in an extraordinary help desk resume. Computer technology has accelerated processing speeds, and the way prospective employers quickly scan resumes has progressed as well. Whether they use innovative software applications or perform a quick read-through in 10 seconds or less, you must present the right skills in a standout format to continue to the next level. Even the best problem-solvers may flinch at writing this document. With our help desk resume example and pointers from the experts, you can soon produce credentials more likely lead to an interview and a chance to share your expertise.
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Related Resumes & Cover Letters

1

helpdesk

  • Establish and execute a project communication plan
  • Serve as the first point of contact for customers seeking technical assistance over the phone oremail
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Record events and problems and their resolution in logs,Follow-up and update customer status
  • Pass on any feedback or suggestions by customers to the appropriate internal team Identify andsuggest possible improvements on procedures
  • Provide training to new Hire
2

helpdesk

  • 1st tier technical support specialist for online services (accounts, email, mobile services, and apps).
  • Receiving calls and online chats, working to solve user technical difficulties.
  • Inquire about information about the given errors.
  • Step-by-step instructions if needed.
  • Reporting requests to the 2nd tier helpdesk support.
3

helpdesk

  • Troubleshoot and resolve issue for 400+ users across 3 different locations in the US
  • New hire credential creation for company domain in AD
  • Office 365/Rackspace administrator
  • Domestic and TF number setup as well as troubleshooting issue with their phone system
4

helpdesk

  • Listen to customer requests, answer questions and provide IT /  PC Support troubleshooting and problem-solving
  • Monitor Customers Network and Utility
  • Conduct Costumers PC / Laptop Preventive Maintenance
  • Creating Weekly and Monthly report for costumers Network and utility Performance
5

helpdesk

  • Support customer to resolve their IT problem
  • Supporting TIBCO for update patch and operations
  • Supporting Bakmi GM for server and outlet connection
  • Supporting PGN for develop Asset Tracking Software
  • Supporting KPM for develop ERP System
  • Supporting BPKP for develop HR System
  • Supporting Petrogas for manage server 
1 2

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