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1

helpdesk

  • Establish and execute a project communication plan
  • Serve as the first point of contact for customers seeking technical assistance over the phone oremail
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Record events and problems and their resolution in logs,Follow-up and update customer status
  • Pass on any feedback or suggestions by customers to the appropriate internal team Identify andsuggest possible improvements on procedures
  • Provide training to new Hire
2

helpdesk

  • 1st tier technical support specialist for online services (accounts, email, mobile services, and apps).
  • Receiving calls and online chats, working to solve user technical difficulties.
  • Inquire about information about the given errors.
  • Step-by-step instructions if needed.
  • Reporting requests to the 2nd tier helpdesk support.
3

helpdesk

  • Troubleshoot and resolve issue for 400+ users across 3 different locations in the US
  • New hire credential creation for company domain in AD
  • Office 365/Rackspace administrator
  • Domestic and TF number setup as well as troubleshooting issue with their phone system
4

helpdesk

  • Listen to customer requests, answer questions and provide IT /  PC Support troubleshooting and problem-solving
  • Monitor Customers Network and Utility
  • Conduct Costumers PC / Laptop Preventive Maintenance
  • Creating Weekly and Monthly report for costumers Network and utility Performance
5

helpdesk

  • Support customer to resolve their IT problem
  • Supporting TIBCO for update patch and operations
  • Supporting Bakmi GM for server and outlet connection
  • Supporting PGN for develop Asset Tracking Software
  • Supporting KPM for develop ERP System
  • Supporting BPKP for develop HR System
  • Supporting Petrogas for manage server