Front Office Executive Resume Examples

front office executive

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Takes responsibility in the absence of the Duty Manager

front office executive

  • organising sales visits.
  • demonstrating and presenting products.
  • establishing new business.
  • maintaining accurate records.
  • attending trade exhibitions, conferences and meetings.
  • reviewing sales performance.
  • negotiating contracts and packages.

front office executive

  • Greet, register, and assign rooms to guests.
  • Keep records of room availability and guests’ accounts.
  • Perform bookkeeping activities, such as balancing accounts,KPIs,A&D registers,C-Forms.
  • Post charges, such those for rooms, food, liquor, or telephone calls to departing guests’ invoices.
  • Clean and maintain lobby and common areas, such as restocking supplies.
  • Date-stamp, sort, and rack supporting cheques.

front office executive

  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.
  • Receive insurance co-pay payments and post amounts paid to patient accounts.
  • Schedule and confirm patient appointments, check-ups and physician referrals.

front office executive

  • Taking Entire Reservation through Phone,Mail & other online portal.
  • Making Room allocation chart
  • Coordinate with housekeeping, F&B regarding booking.
  • Guest Check in and check out procedure.
  • Making bill and cash Handling.
  • Regular calling to all travel agent for arrival guest update. 
  • Update all registered travel agent with vacant room details.

front office executive

  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Assist all departments in servicing the guests during high volume periods.

front office executive

  • Collating and entering into the system daily data.
  • Making schedule and organizing meetings
  • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. 
  • Earned a reputation for rapidly and calmly resolving complaints.
  • Communicated and coordinated services with other departments
  • Served as public relations representative for the firm.

front office executive

  • Handling T.P.A Process.
  • Ensure all claims are submitted with a goal of zero errors & Verifies completeness and accuracy of all claims prior to submission. 
  • Doing OPD/IPD and T.P.A billing.
  • Handling IPD/Daycare floor management.
  • Doing admission and discharges.
  • counseling the patient/attendants at time of admission.
  • Preparing MIS on daily basis.

front office executive

  • Co-ordinate with walk-ins.
  • Prepare and maintain files and records.
  • Answering telephones, directing calls and taking messages.
  • Great knowledge of office practices and procedures; business correspondence; recordkeeping systems; office machine operation.
  • Exceptional ability to perform filing, handling Front Office, recordkeeping and other clerical tasks.
  • Completed and mailed bills, contracts, policies, invoices, or checks
  • Collection of vendor cheques and keeping a record of the same

front office executive

  • Strong ability to exercise judgment and tact in dealing with the public and other employees.
  • Excellent ability to work under minimal supervision and prioritize work.
  • Answer correspondence as directed by supervisor.
  • Collect and prepare data for records and reports.