Customer Support Analyst Resume Examples

customer support analyst

  • Resolve customer complaints or answer customers’ questions regarding their transaction.
  • Consult with technical team to escalate and reslove the issue.
  • Raising application bugs .
  • Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution.  Executed supplemental after-hours support for high-priority clients.

customer support analyst

  • Handling customer issues through Email and chat process.
  • Worked on order processing for America , EMEA , APJ Regions.
  • Worked on open manage integration for VMware v Centre licencing.
  • Creating SKU’s for different vendors using Harmony.
  • Responsible for setting realistic customer expectations and meeting or exceeding these expectations.
  • Engage on other departments. EX : Logistics ; Technical support etc ., to work on process improvement.
  • Mange customer escalations on higher priority and work with account / sales manager for solutions and updating the management.

customer support analyst

  • Supporting credit card sales and initiating cross selling.
  • Client servicing on issues with credit card/s.
  • Providing inputs to the team for better performance on calls and with clients.
  • Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution. Executed supplemental after-hours support for high-priority clients.