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1
customer support analyst
- Resolve customer complaints or answer customers’ questions regarding their transaction.
- Consult with technical team to escalate and reslove the issue.
- Raising application bugs .
- Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution. Executed supplemental after-hours support for high-priority clients.
2
customer support analyst
- Handling customer issues through Email and chat process.
- Worked on order processing for America , EMEA , APJ Regions.
- Worked on open manage integration for VMware v Centre licencing.
- Creating SKU’s for different vendors using Harmony.
- Responsible for setting realistic customer expectations and meeting or exceeding these expectations.
- Engage on other departments. EX : Logistics ; Technical support etc ., to work on process improvement.
- Mange customer escalations on higher priority and work with account / sales manager for solutions and updating the management.
3
customer support analyst
- Supporting credit card sales and initiating cross selling.
- Client servicing on issues with credit card/s.
- Providing inputs to the team for better performance on calls and with clients.
- Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution. Executed supplemental after-hours support for high-priority clients.
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