Customer Service Support Resume Examples

customer service support

  • Worked as a CSR in LA Times for 5 Months 
  • Worked as a Travel Adviser in Hotwire USA. 
  • Worked as a CSR in Wellpoint West host and was selected in a Non-voice position handling references made by CSRs taking in calls to ensure quality processing of Medical Claims. 
  • Answering telephone calls for all office staff, takes and relays messages,

customer service support

  • Managed the receptionist area, greet visitors
  • Scan and prepare records for medical appeals
  • Update Blue Cross Blue Shield databases for billing department
  • Maintain records for ambulatory follow-up after inpatient discharge
  • Confirm and document patients discharge plan
  • Prepare and mail outpatient correspondence letters
  • Create reports for out-patient supervisors collaboration

customer service support

  • Answer inbound emails from clients and customers, mainly on account issues and technical support. Provide them with the best and direct solution to resolve their concerns/ issues
  • Find relevant options for clients and customers to achieve desired result or solution to their problems and providing them next actionable steps to minimize the same problems from happening again
  • Facilitate outbound emails to clients and customers if needed be
  • Assess and make decisions on accounts status (such as suspension or restrictions

customer service support

  • Process standard cashier transactions for customers including greeting customers in a timely manner, managing safe deposit box payments, cashing checks, and balancing cash drawer, handling night deposits, and correcting discrepancies.
  • Process 45+ customers transactions per hour with extreme attention to detail.
  • Respond to customer inquiries, by supporting the team with leadership skills and good judgement.
  • Assisting department managers with employee schedules.
  • Led orientation classes for new employees.
  • Trained 5 junior cashiers during tenure.
  • Assumed a leadership role in the absence of the supervisors and maintained store normal operations and procedures.

customer service support

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Create, maintain, and enter information into databases.

Other Great Resumes & Cover Letters from this Industry:

PROFESSIONAL RESUME TEMPLATES

Choose from 20+ tailored-built templates that have landed thousands of
people like you the jobs they were dreaming of.
{"slide_to_show":"3","dots":false,"arrows":true,"autoplay":false,"autoplay_interval":"3000","auto_height":false,"speed":"300","loop":true,"margin":"10","stagePadding":"0"}