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1
customer service support
- Worked as a CSR in LA Times for 5 Months
- Worked as a Travel Adviser in Hotwire USA.
- Worked as a CSR in Wellpoint West host and was selected in a Non-voice position handling references made by CSRs taking in calls to ensure quality processing of Medical Claims.
- Answering telephone calls for all office staff, takes and relays messages,
2
customer service support
- Managed the receptionist area, greet visitors
- Scan and prepare records for medical appeals
- Update Blue Cross Blue Shield databases for billing department
- Maintain records for ambulatory follow-up after inpatient discharge
- Confirm and document patients discharge plan
- Prepare and mail outpatient correspondence letters
- Create reports for out-patient supervisors collaboration
3
customer service support
- Answer inbound emails from clients and customers, mainly on account issues and technical support. Provide them with the best and direct solution to resolve their concerns/ issues
- Find relevant options for clients and customers to achieve desired result or solution to their problems and providing them next actionable steps to minimize the same problems from happening again
- Facilitate outbound emails to clients and customers if needed be
- Assess and make decisions on accounts status (such as suspension or restrictions
4
customer service support
- Process standard cashier transactions for customers including greeting customers in a timely manner, managing safe deposit box payments, cashing checks, and balancing cash drawer, handling night deposits, and correcting discrepancies.
- Process 45+ customers transactions per hour with extreme attention to detail.
- Respond to customer inquiries, by supporting the team with leadership skills and good judgement.
- Assisting department managers with employee schedules.
- Led orientation classes for new employees.
- Trained 5 junior cashiers during tenure.
- Assumed a leadership role in the absence of the supervisors and maintained store normal operations and procedures.
5
customer service support
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Create, maintain, and enter information into databases.
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