Customer Service Support Resume Examples

customer service support

  • Worked as a CSR in LA Times for 5 Months 
  • Worked as a Travel Adviser in Hotwire USA. 
  • Worked as a CSR in Wellpoint West host and was selected in a Non-voice position handling references made by CSRs taking in calls to ensure quality processing of Medical Claims. 
  • Answering telephone calls for all office staff, takes and relays messages,

customer service support

  • Managed the receptionist area, greet visitors
  • Scan and prepare records for medical appeals
  • Update Blue Cross Blue Shield databases for billing department
  • Maintain records for ambulatory follow-up after inpatient discharge
  • Confirm and document patients discharge plan
  • Prepare and mail outpatient correspondence letters
  • Create reports for out-patient supervisors collaboration

customer service support

  • Answer inbound emails from clients and customers, mainly on account issues and technical support. Provide them with the best and direct solution to resolve their concerns/ issues
  • Find relevant options for clients and customers to achieve desired result or solution to their problems and providing them next actionable steps to minimize the same problems from happening again
  • Facilitate outbound emails to clients and customers if needed be
  • Assess and make decisions on accounts status (such as suspension or restrictions

customer service support

  • Process standard cashier transactions for customers including greeting customers in a timely manner, managing safe deposit box payments, cashing checks, and balancing cash drawer, handling night deposits, and correcting discrepancies.
  • Process 45+ customers transactions per hour with extreme attention to detail.
  • Respond to customer inquiries, by supporting the team with leadership skills and good judgement.
  • Assisting department managers with employee schedules.
  • Led orientation classes for new employees.
  • Trained 5 junior cashiers during tenure.
  • Assumed a leadership role in the absence of the supervisors and maintained store normal operations and procedures.

customer service support

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Create, maintain, and enter information into databases.