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customer service rep

  • Customer service rep on behalf of FedEx
  • Talking directly to customers on concerns about their package.
  • Placing orders .
  • Giving ETA’s or locations of customer package.
  • Cancelling orders.
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customer service rep

  • Assisted customers both in person and on the phone
  • Maintained a clean work enviorment
  • produced the highest quality of product for customers while following quality control standards
  • Was a main delivery driver for morning and night shifts
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customer service rep

  • Confer with customers by telephone  to provide information about products or services, take and enter orders, or obtain details of complaints.
  • Resolve customer complaints or answer customers’ questions regarding  delivery of upcoming orders.
  • Maintain records of contacts, accounts, orders, and forecasts.
  • Promote safe work as a member of the safety committee by conducting safety audits and attending company safety meetings.
  • Use computers for various applications, such as Microsoft Office with Outlook, Word and Excel. 
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customer service rep

  • Processing routine to complex transactions, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
  • Report generation
  • Project work
  • Quickly answer customer inquiries in a friendly and courteous manner
  • Deliver exceptional service to our customer by going out of the way to please them
  • Provide first call resolution, while following strict procedures that meet compliance guidelines
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customer service rep

  • Worked with customers to decide on a final design for their order.
  • Write up work order and take payment.
  • Call customer when order is ready for pickup.
  • Make sure front of store is well stocked and clean.
  • Product Inventory.
  • Took payment and rented storage units in the back.