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customer service rep

  • Ensure service delivered to the customer meets contractual Keys Performance Indicator (‘KPIs”)
  • Listen attentively to customer’s needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customer in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of clients products and/or services
  • Participate in activities designed ti improve customer satisfaction and business performance
  • May offer additional products and/or services
  • Track documents and retrieve information in call track database