Customer Service Professional Resume Examples

customer service professional

  •  Handle Inbound Calls for TM (Telekom Malaysia) Unifi and Streamyx products and assist customers for their Internet installation. 
  • Receive and consult customer’s complaints and feedback, creating and process customer’s orders, update report in system and escalate to relevant department(s) for further resolution. 
  • Working with customer to identify internet problem and providing solutions. 
  • Providing alternative solutions until customer gets satisfied.

customer service professional (mandarin)

  • Handling  Technical part
  • Help customer  to refresh their connection
  • Cool down angry customer
  • Help customer to make report and send to technician
  • On May being upskill to handling critical customer
  • Floor support help guide new agents to create report with the system
  • Handling supervisor cases

customer service professional

  • Identifying and differentiating fraud versus disputes and filling appropriate case for customers cover the phone via chordiant dispute and lost stolen radio program. 
  • Processing merchant block request through chordant CSC 
  • Maintaining metrics such as Csat, Quality, AHT and Sales. 
  • In early of August upskill to be a team leader

customer service professional

  • Handling the team to achieve certain target given by the management