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customer service professional: Resume Samples & Writing Guide
Employment history
Chief Customer Service Professional, Bank of America Charlotte, North Carolina
October 2016 – Present
- Follow up with customers to ensure their satisfaction
- Train new customer service personnel
- Develop customer loyalty programs
Customer Service Professional, General Electric Boston, Massachusetts
March 2016 – September 2016
- Develop customer loyalty programs
- Prepare and distribute customer activity reports
- Answer customer inquiries via phone, email, and/or chat
Junior Customer Service Professional, Microsoft Redmond, Washington
September 2015 – March 2016
- Provide product/service information and pricing
- Follow up on customer interactions
- Assist with placement of orders, refunds, or exchanges
Education
University of Texas, Austin, Texas
Master of Arts in Accounting, July, 2015
University of Texas, Austin, Texas
Bachelor of Arts in Business Administration, July, 2011
Skills
Adaptability
Strategic Thinking
Negotiation
Innovation
Visualization
Business Acumen
Computer Literacy
Database Management
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Professional Summary
An experienced Customer Service Professional with a proven track record of providing outstanding administrative and clerical support. Possessing excellent communication and organizational skills, with a commitment to providing superior customer service.
Employment history
Lead Customer Service Professional, Microsoft Redmond, Washington
February 2012 – Present
- Provide product/service information and pricing
- Train new customer service personnel
- Maintain customer records in the database
Associate Customer Service Professional, Google Mountain View, California
July 2011 – January 2012
- Handle customer complaints and provide appropriate solutions
- Provide product/service information and pricing
- Develop customer loyalty programs
Junior Customer Service Professional, CVS Health Woonsocket, Rhode Island
January 2011 – June 2011
- Provide product/service information and pricing
- Follow up with customers to ensure their satisfaction
- Generate sales leads by identifying potential customers
Education
Cornell University, Ithaca, New York
Master of Science in Business Administration, November, 2010
Cornell University, Ithaca, New York
Bachelor of Science in Human Resources Management, November, 2006
Skills
Written Communication
Computer Literacy
Listening
Process Improvement
Data Analysis
Troubleshooting
Visualization
Financial Management
Employment history
Chief Customer Service Professional, CVS Health Woonsocket, Rhode Island
August 2020 – Present
- Follow up on customer interactions
- Follow up with customers to ensure their satisfaction
- Coordinate with other departments to resolve customer issues
Associate Customer Service Professional, Microsoft Redmond, Washington
January 2020 – July 2020
- Handle customer complaints and provide appropriate solutions
- Process customer orders and provide order status updates
- Train new customer service personnel
Junior Customer Service Professional, JPMorgan Chase New York, New York
January 2019 – December 2019
- Handle customer complaints and provide appropriate solutions
- Monitor customer accounts for any changes
- Process customer orders and provide order status updates
Education
University of Wisconsin, Madison, Wisconsin
Medical Office Administration, November, 2018
Skills
Financial Management
Problem Solving
Stress Management
Technical
Business Acumen
Troubleshooting
Presentation
Written Communication
Professional Summary
A customer service professional with a passion for providing excellent service and support. Skilled in problem solving, multitasking, and communication to ensure customer satisfaction.
Employment history
Lead Customer Service Professional, Bank of America Charlotte, North Carolina
March 2012 – Present
- Develop customer loyalty programs
- Handle customer complaints and provide appropriate solutions
- Generate sales leads by identifying potential customers
Associate Customer Service Professional, Microsoft Redmond, Washington
August 2011 – February 2012
- Train new customer service personnel
- Maintain customer records in the database
- Monitor customer accounts for any changes
Jr. Customer Service Professional, Amazon Seattle, Washington
August 2010 – July 2011
- Provide product/service information and pricing
- Generate sales leads by identifying potential customers
- Monitor customer accounts for any changes
Education
University of Illinois, Urbana, Illinois
Business Administration, June, 2010
Skills
Data Analysis
Mentoring
Listening
Adaptability
Supervisory
Computer Literacy
Technical
Innovation
Employment history
Lead Customer Service Professional, Amazon Seattle, Washington
March 2018 – Present
- Prepare and distribute customer activity reports
- Maintain customer records in the database
- Develop customer loyalty programs
Associate Customer Service Professional, JPMorgan Chase New York, New York
September 2016 – February 2018
- Generate sales leads by identifying potential customers
- Handle customer complaints and provide appropriate solutions
- Prepare and distribute customer activity reports
Junior Customer Service Professional, Walmart Bentonville, Arkansas
September 2015 – August 2016
- Assist with placement of orders, refunds, or exchanges
- Train new customer service personnel
- Maintain customer records in the database
Education
Stanford University, Stanford, California
Doctor of Medical Office Administration, July, 2015
Stanford University, Stanford, California
Bachelor of Arts in Accounting, July, 2011
Skills
Negotiation
Emotional Intelligence
Leadership
Relationship Management.
Financial Management
Process Improvement
Accounting
Quality Assurance
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customer service professional Job Descriptions; Explained
If you're applying for an customer service professional position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service professional
- Confer with customers by telephone to provide information about products and services or obtain details of complaints, directories to answer questions and provide information.
- Listen to customer requests or complaint referring to and assist customer to solve the problem.
- Assist customer with the troubleshooting steps.
- Operate telephone switchboards and systems to advance and complete connections, including those for local or long distance.
- Perform clerical duties such as typing and sorting report.
- Keep updated with the directory information.
2
customer service professional
- Managing large amounts of inbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Meet personal/team qualitative and quantitative targets
3
customer service professional
- Assisting Travellers across United Kingdom for their reservations through different Train operating companies.
- Explaining passengers about benefits travelling through various TOCs.
- Briefing Travellers about operations and timings of the Trains.
- Service Assistance and Customer Support.
- Handling Tele sales for passengers travelling in and around UK.
4
customer service professional
- Assisting guest with check-in procedures, including baggage handling and issuing boarding passes
- Selling tickets, processing ticket exchanges, creating and booking reservations
- Ensuring FAA, Company and Airport regulations are followed
- Enforcing safety/security measures and protect sensitive zones
- Accounting for cash and credit card transactions
- As directed, implementing standard procedures during overbooking, irregular flights and denied boarding situations
- Solicits volunteers to free up seats, re-accommodates by booking alternative flights and provides travel vouchers
5
customer service professional
- Working for an international business process outsourcing for a UK based program named Trainline.com.
- Providing rail tickets and ferry tickets in and around UK which is divided into 4 parts.
- Dealing with pre and post sales queries with 16 different train companies including trainline.com
- Working under the retention department as well to provide after booking helps like cancellation of tickets, rescheduling tickets, lost tickets etc.
customer service professional Job Skills
For an customer service professional position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Troubleshooting
- Quality Assurance
- Database Management
- Technical
- Data Analysis
- Project Management
- Presentation
- Written Communication
- Social Media
- Risk Management
- Supervisory
- Training
- Innovation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service professional Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Albert Smith
332 Sunset St., Hebron, IL 60034Employment history
Chief Customer Service Professional, Apple Cupertino, California
December 2015 – Present
- Handle customer complaints and provide appropriate solutions
- Monitor customer accounts for any changes
- Generate sales leads by identifying potential customers
Associate Customer Service Professional, Bank of America Charlotte, North Carolina
June 2014 – November 2015
- Process customer orders and provide order status updates
- Assist with placement of orders, refunds, or exchanges
- Monitor customer accounts for any changes
Jr. Customer Service Professional, Microsoft Redmond, Washington
June 2013 – May 2014
Education
University of Maryland, College Park, Maryland
MD in Business Administration, April, 2013
University of Maryland, College Park, Maryland
Bachelor of Arts in Business Administration, April, 2009
Skills
Risk Management
Process Improvement
Collaboration
Negotiation
Written Communication
Technical
Presentation
Accounting
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your customer service professional Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Customer Service Professional, Amazon Seattle, Washington
September 2014 – May 2022
- Aassist with placment of orders, refunds, or exchagnes
- Coordinate with other deparments too resolve customer issues
- Provide product/serivce information and pricinng
Customer Service Professional, JPMorgan Chase New York, New York
March 2013 – August 2014
- Mointor customer accounts for any changes
- Generate sales leads by indentifying potential customers
- Assist with placment of orders, refunds, or exchages
Entry Level Customer Service Professional, Amazon Seattle, Washington
March 2012 – February 2013
- Proccess custormer orders and provide order status updates
- Folllow up with customers to ensure their satisfaction
- Folllow up on customer interactions
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Accounting, January, 2012
Skills
Coaching
Flexibility
Risk Management
Analytical
Financial Management
Quality Assurance
Technical
Project Management
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
customer service professional Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service professional position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Customer Service Professional
CVS Health
Woonsocket, Rhode Island
CVS Health
Woonsocket, Rhode Island
CVS Health Hiring Team
As a Customer Service Professional with a proven track record of success in Administrative & Clerical, I am excited to apply for the Chief Customer Service Professional position at CVS Health. I believe that my skills and expertise would make a valuable contribution to your team.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.
Thank you for considering my application for the Chief Customer Service Professional position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.
Thank you for your time and consideration,
Sam Vaughn
760-170-3479
[email protected]
Sam Vaughn
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.