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1

customer service operator

  • Use computer for various applications,  company database management/com care and word processing and Outlook
  • Perform payroll functions, such as maintaining timekeeping/travel information and processing and submitting to payroll.
  • Answer telephone and give information to  equipment suppliers and staff under government and End of Life care programs
  • Create, maintain, and enter information into data base system/com care for equipment hire
  • Operate office equipment,  copiers,  phone systems 
  • Maintain scheduling and event calendars for Allied Health staff
  • Compose, type, and distribute meeting notes, routine correspondence, or reports.
2

customer service operator

  •     Replenishment of stock
  •     Heavy lifting / manual handling
  •      Appointment bookings 
  •      Providing knowledge and understanding to customers when required
3

customer service operator

  • Monitoring – Handling bank transfers (Barclays, RBS, Nat West) from agents to company’s account. Credit the money in to agents accounts 
  • Checking the agent’s account – credit history to allow temporarily increase of transaction limits 
  • Responding to calls and emails to serve customers and fulfill requests such as fraud prevention and general inquiries
  • Investigating the root cause of billing issues to provide agents with accurate information in resolving their billing inquiries 
  • Handling and resolving customer complaints 
4

customer service operator

  • Cash collection of fuels and retails sales
  • Assisting customers with general enquires via phone, email and face to face
  • Ensure all customer correspondence is clear, concise and succinct 
  • Filing and scanning of client records
5

customer service operator

  • Establish or identify prices of goods, services, cash registers, and price scanners.
  • Greet customers politely.
  • Maintain clean and orderly registers and complete other general cleaning duties.
  • Sort & count money.
  • Stock shelves, and mark prices on shelves and items using the computer.