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11
customer service associate
- Operate cash registers to receive payments from customer’s
- Delivered exceptional customer service through acknowledgment, communication and commitment to quality.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
12
customer service associate
- Maintained outstanding customer service and upheld the company’s mission and core values.
- Built long-term customer relationships by addressing customer concerns, demonstrating empathy and finding a solution.
- Served a mentor on safety and professionalism for new hires.
- Worked collaboratively in an energetic team environment for 3+ years.
13
customer service associate
- Interact with customers to provide excellent customer service, handle and resolve all concerns.
- Transferring accounts to new addresses, cancel accounts, placing accounts on seasonal holds.
- Compare product and services and product pricing to other providers. Explain benefits in services.
- Sell additional services to new customers.
- Retained consumer memberships through the utilization of sales tools and techniques.
- Processed new service saved accounts and rescheduling orders.
- Adhered to the previously approved script during calls.
14
customer service associate
- Record customer inquiries, complaints, special requests.
- Resolve customers’ service by performing activities such as exchanging merchandise, refunding money.
- Compare disputed merchandise with original requisition and information from invoices and prepare invoices for returned goods.
- Perform cash handling exchanges, handling large amounts of cash, perform cash drops.
- Handle lottery exchange.
15
customer service associate
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Quickly and accurately gave customers their change back
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