Customer Service Associate Resume Examples

customer service associate

  • Move levers or controls that operate lifting devices, such as forklifts.
  • Calculate and quote charges for services such as long-distance connections.
  • Update directory information.
  • Learn and follow safety regulations.
  • Take actions to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects.

customer service associate

  • Respond to customer inquiries regarding online merchandise or service orders.
  • Assist customers with product selection, answers basic questions, and suggests various product options that are available.
  • Document customer problems and inputs in ticketing system.
  • Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

customer service associate

  • Confer with customers by telephone, chat and email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers issues. 
  • Maintain smooth transition with customers by understanding their requirements and proving business solutions to them. 
  • Involved in handling critically escalated chats and email. 

customer service associate (seasonal)

  • Processed account information for DayStar Television as well as take pledges
  • Researched missing product information for orders placed and corrected information as needed
  • Assisted with prayer line calls
  • handle customer funds and processes transactions using the POS system

customer service associate

  • Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.  Utilize the GREAT customer service model to ensure customer engagement.
  • Support and follow all safety and security initiatives.
  • Communicating with clients and customers about their experiences with a product or service.
  • Providing advice on purchasing products or services.
  • Answering client or customer questions about properly using or accessing a product or service.
  • Taking or processing orders for a product or service.
  • Listening to customer or client complaints or concerns and working to resolve their issues

customer service associate

  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs. 
  • Adhered to all company policies procedures and safety standards. Delivered exceptional customer service through acknowledgement, communication and commitment to quality.  
  • Responded resourcefully to customer requests and concerns. 
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction. 
  • Executed multiple projects efficiently, including cash register and unboxing merchandise. 
  • Followed merchandising guidelines to present visually appealing displays. 
  • Maintained cleanliness and presentation of stockroom and production floor 

customer service associate

  • Assist management with many retail tasks.
  • Train new employees and associates.
  • Assist customers to have the greatest shopping experience.
  • Put customers first.

customer service associate

  • Assist customers in finding the right products for their project .
  • Prepare online/call in orders placed by the customer.
  • Stocking items on the shelves ensuring that product was there for the customer.
  • Assist customers in loading heavier items into vehicles.

customer service associate

  • Approve or Disapprove credit cards applications based on credit score reports 
  • Use computer systems related to job functions
  • Handling Customer Product queries and complaint resolutions for HCL Technologies USA Client, Office Depot.
  • Received Best Customer Support Associate in October 2016.

customer service associate

  • Ring out customers
  • Assist in store recovery
  • Answer customer phone calls
  • Assist customers to resolve problems or conflicts
  • Assist in online checkouts
  • Interact with customers, co-workers, and managers on a regular basis