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customer service associate

  • Operate cash registers to receive payments from customer’s
  • Delivered exceptional customer service through acknowledgment, communication and commitment to quality. 
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
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customer service associate

  • Maintained outstanding customer service and upheld the company’s mission and core values.
  • Built long-term customer relationships by addressing customer concerns, demonstrating empathy and finding a solution.
  • Served a mentor on safety and professionalism for new hires.
  • Worked collaboratively in an energetic team environment for 3+ years.
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customer service associate

  • Interact with customers to provide excellent customer service, handle and resolve all concerns.
  • Transferring accounts to new addresses, cancel accounts, placing accounts on seasonal holds.
  • Compare product and services and product pricing to other providers. Explain benefits in services.
  • Sell additional services to new customers.
  • Retained consumer memberships through the utilization of sales tools and techniques.
  • Processed new service saved accounts and rescheduling orders. 
  • Adhered to the previously approved script during calls.
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customer service associate

  • Record customer inquiries, complaints, special requests.
  • Resolve customers’ service by performing activities such as exchanging merchandise, refunding money.
  • Compare disputed merchandise with original requisition and information from invoices and prepare invoices for returned goods.
  • Perform cash handling exchanges, handling large amounts of cash, perform cash drops.
  • Handle lottery exchange.
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customer service associate

  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships. 
  • Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. 
  • Quickly and accurately gave customers their change back