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customer relations specialist

  • legally/contractually evaluate the complaints received;
  • ensure that the arguments used in the response addresses are in accordance with the legal / contractual provisions in force;
  • concerned about the improvement of the computer applications used, in order to simplify the registration and reporting activities related to complaints;
  • identify the causes that led to complaints, aiming to establish measures to prevent the recurrence of these complaints in the future;
  • prepare the response addresses,  respecting internal deadlines set by the chief supervisor, ensuring that the legal / contractual requirements in force are respected;
  • prepare the reports requested by the chief supervisor, regarding received complaints, incidence of these complaints and their evolution;
  • keep the confidentiality of the data I am in contact with, ensuring the non-disclosure of both personal information and those relating to the petitions received by the company;

customer relations specialist

  • Give priority in providing response and resolution to needs and problems of the patients of the institution. 
  • Ensures satisfaction by attending to all queries, concern and requests promptly and efficiently. 
  • Responsible for all healthcare and service arrangements for international and VIP patients; such as admission, monitoring and care during confinement, discharge and after admission care. 
  • Responsible for attending to in-depth telephone and walk-in/personal queries regarding hospital products and services; doctors’ clinic schedule; hospital events and activities; and patient loyalty programs. 
  • Handles and assists requirements of the institution’s domestic patients. 
  • Ensures that all customers are accorded personalized service and recognition 

customer relations specialist

  • Take calls from policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Send documents to policyholders by email
  • Meet goals for customer service and productivity
  • Meet Team Goals
  • Part of two special teams: USAA/Harley Davidson Policies, Special Lines Products