Collections Representative Resume Examples

collections representative

  • Working for OB/GYN and Oncology Department. My duties included but not limited to:
  • Collections and Billing for 5 main physicians and 5 intern’s for, Office Visits Professional fee billing, In Patient/Out Patient Billing, Secondary Billing, 3rd Party Billing, Medicare/Medical Billing, Electronic billing
  • Account Audit’s, Working claim denials from the EOB’s, Insurance correspondence, Appeal ‘s submission’s
  • Posting charges
  •  working aging reports
  •  Authorizations for Procedures/office visits, 
  •  Insurance eligibility verification. 

collections representative

  • Arranged for debt repayment or established repayment schedules, based on customer financial situations.
  • Contributed to department monthly and quarterly collections goals.
  • Two time recipient of department Collector of the Month award.
  • Locate and notify customers of delinquent accounts by mail, and telephone.

collections representative

  • Initiated all collection activities (telephonic calls, letters and emails)
  • Analyzed accounts receivable information to settle on priority
  • Produced standard aging reports
  • Analyzed receivables information from aging report
  • Monitored and collected on historical due amounts

collections representative

  • Offering clients creative solutions to assist them in overcoming financial hardship. 
  • Consistently maintained call monitor score over 90%.
  • Navigate software such as Bluezone, Director, Client Central, Web Loan Query and LMS. 
  • Negotiate arrangements on Dealer Finance, Direct Retail and Mortgage loans. 
  • Being responsive and empathetic to each individual client.

collections representative

  • Locate and monitor overdue accounts, using computers and a variety of automated system
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations
  • Negotiate credit extensions when necessary
  • Conferred with both business and residential customers by telephone for the purpose of collecting past due balances.

collections representative

  • Confers with customers by telephone in an attempt to obtain payment and bring contract payments to current status.
  • Records information about financial status of customer and status of collection efforts.
  • Records information in customer PC file to update status of account and payment agreement.
  • Make collection decisions based on company policy and procedures.
  • Ability to process account adjustments.
  • Ability to research accounts.
  • Retains customers by addressing all of their needs including service, billing, updates to account, and renewals.

collections representative

  • Call Center environment working with CONNS Home plus accounts
  • Calling clients with past due account 
  • Obtaining payments via credit card 
  • Setting up payment arrangements of refinance options to bring account to satisfactory status
  • Issuing refunds and adjustments to qualifying accounts

collections representative

  • Collect past due student loan accounts
  • setup payment plans 
  • skip tracing
  • Answer Inbound Calls/Make outbound calls 

collections representative

  • Awarded Bronze Award for top collections
  • Calling debtors and collecting debts
  • Organizing and tracking collections history 
  • Predicting income and revenue

collections representative

  •  Make outbound calls to members who are delinquent on payments
  • Analyze member’s financial situations and offer best solutions.
  • Maintain high call volumes, follow collection call model and performance standards, and utilize skip tracing.
  • Perform account maintenance or updates.
  • Strategize the best course of action to collect monies.
  • Work as a team member and collaborate with peers and supervisors to make the Collections department run smoothly.
  • Develop and practice professionalism over the phone.