collections representative Resume Examples

collections representative

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Working for OB/GYN and Oncology Department. My duties included but not limited to:
Collections and Billing for 5 main physicians and 5 intern’s for, Office Visits Professional fee billing, In Patient/Out Patient Billing, Secondary Billing, 3rd Party Billing, Medicare/Medical Billing, Electronic billing
Account Audit’s, Working claim denials from the EOB’s, Insurance correspondence, Appeal ‘s submission’s
Posting charges
working aging reports
Authorizations for Procedures/office visits,
Insurance eligibility verification.

Arranged for debt repayment or established repayment schedules, based on customer financial situations.
Contributed to department monthly and quarterly collections goals.
Two time recipient of department Collector of the Month award.
Locate and notify customers of delinquent accounts by mail, and telephone.

Offering clients creative solutions to assist them in overcoming financial hardship.
Consistently maintained call monitor score over 90%.
Navigate software such as Bluezone, Director, Client Central, Web Loan Query and LMS.
Negotiate arrangements on Dealer Finance, Direct Retail and Mortgage loans.
Being responsive and empathetic to each individual client.

Locate and monitor overdue accounts, using computers and a variety of automated system
Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations
Negotiate credit extensions when necessary
Conferred with both business and residential customers by telephone for the purpose of collecting past due balances.

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