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1

collections representative

  • Working for OB/GYN and Oncology Department. My duties included but not limited to:
  • Collections and Billing for 5 main physicians and 5 intern’s for, Office Visits Professional fee billing, In Patient/Out Patient Billing, Secondary Billing, 3rd Party Billing, Medicare/Medical Billing, Electronic billing
  • Account Audit’s, Working claim denials from the EOB’s, Insurance correspondence, Appeal ‘s submission’s
  • Posting charges
  •  working aging reports
  •  Authorizations for Procedures/office visits, 
  •  Insurance eligibility verification. 
2

collections representative

  • Arranged for debt repayment or established repayment schedules, based on customer financial situations.
  • Contributed to department monthly and quarterly collections goals.
  • Two time recipient of department Collector of the Month award.
  • Locate and notify customers of delinquent accounts by mail, and telephone.
3

collections representative

  • Initiated all collection activities (telephonic calls, letters and emails)
  • Analyzed accounts receivable information to settle on priority
  • Produced standard aging reports
  • Analyzed receivables information from aging report
  • Monitored and collected on historical due amounts
4

collections representative

  • Offering clients creative solutions to assist them in overcoming financial hardship. 
  • Consistently maintained call monitor score over 90%.
  • Navigate software such as Bluezone, Director, Client Central, Web Loan Query and LMS. 
  • Negotiate arrangements on Dealer Finance, Direct Retail and Mortgage loans. 
  • Being responsive and empathetic to each individual client.
5

collections representative

  • Locate and monitor overdue accounts, using computers and a variety of automated system
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations
  • Negotiate credit extensions when necessary
  • Conferred with both business and residential customers by telephone for the purpose of collecting past due balances.