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1

associate director

  •  Successfully delivered $1M client technology refresh project, on-time/on-budget by leading cross-functional team utilizing project management best practices.
  •  Analyzed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance. 
  •  Improved the development of support staff with cross-training, which increased productivity by 17% and reduced staffing budget by 9% 
  •  Designed the updated Event Management process to include management ownership of cross-vendor severity incidents. 
  •  Managed an ever-changing, cross-functional, 120-member team and met account needs through cross-training and creative hiring practices including off-shore, near-shore, and remote workers.
  •  Developed organizational-level strategy towards meeting customer goals and aligned staffing models and project priorities towards meeting the goals
  •  Handled recruiting, hiring, training, and personnel actions for delivery team with up to 100 team members 
2

associate director, professional services

  • Managed the long-range planning, development, recruitment, retention and engagement programs of legal association’s segmented membership base along with managing a staff of two
  • Developed segmentation strategy encompassing educational programs, social events, regional chapters, student chapters and networking opportunities on a national/regional level to increase participation and engagement in underserved membership categories by 7-10% annually
  • Created newsletters, state, regional, and local framework for engagement opportunities, and increased visibility for diverse membership base in order to overhaul existing demographic norms
  •  Achieved a customer satisfaction score of 97.9%, well above standard of 96%, and ranked as #2 out of 13 divisions 
3

associate director

  • Taking down the editing report.
  •  Keeping the art continuity and action continuity under control.
  • Managing the hard disks and supporting the editor while the post production process.B
  •  Developed account plans for designated key accounts resulted in the discovery of major up-sell opportunities. 
4

associate director

  • Opening film at ‘International Film Festival of India, Goa, 2018’.
  •  Scored 100% on yearly employee survey, on all questions relating to their immediate manager 
  •  Managed P&L at + 60% 
  •  Implemented process oriented work streams for service delivery 
5

associate director, gift marketing & planning

  • Initiated proposals for stakeholders for outright and planned gifts of complex assets averaging approximately 100 proposals annually with a closure rate of over 40%. 
  • Stewarded relationships through written and telephone contact as well as personal visits. 
  • Developed model with internal teams and external consultants to set income projections. 
  • Managed the production of marketing material including targeted mailings (approximately 2.5 million pieces annually)
  • Created copy for booklets, brochures, flyers, donor stories, cover letters, and newsletters. 
  • Managed vendors including list brokers, data enhancement service providers, mailing houses, design firms and print shops. 
  • Coordinated the planned giving advertising program.