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assistant front office manager
- Managed the day to day Front Office department operation ( including health club)
- Lead a team of over 60 team member
- Maintained positive guest interaction & establish memorable experience
- Managed Guest Satisfaction Survey & maintain records
- Involvement/ Support activities (Budget & Forecast, CAPEX, Focus Meetings, Recruitment, Prepare reports, Review results, etc.)
- Coordinated departmental induction, appraisals, disciplinary interviews, development action, training, coaching, administration
- Handling Duty Manager tasks for both Novotel & Ibis
22
assistant front office manager
- Schedules patient appointments to ensure patient retention
- Organizes patient charts in accord with HIPAA regulations
- Maintains cleanliness of office and patient rooms for quality service
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
23
assistant front office manager
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue report and circulate to all HOD’s.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- the recruitment of new team members for Front Office.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene and communication).
- Ensures that the workplace remains clean and tidy
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