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assistant front office manager

  • Managed the day to day Front Office department operation ( including health club)
  • Lead a team of over 60 team member 
  • Maintained positive guest interaction & establish memorable experience 
  • Managed Guest Satisfaction Survey & maintain records
  • Involvement/ Support activities (Budget & Forecast, CAPEX, Focus Meetings, Recruitment, Prepare reports, Review results, etc.)
  • Coordinated departmental induction, appraisals, disciplinary interviews, development action, training, coaching, administration
  • Handling Duty Manager tasks for both Novotel & Ibis
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assistant front office manager

  • Schedules patient appointments to ensure patient retention
  • Organizes patient charts in accord with HIPAA regulations
  • Maintains cleanliness of office and patient rooms for quality service
  • Supervises the management of debtors, group and individual guest invoicing and cash operations. 
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assistant front office manager

  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. 
  • Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. 
  • Prepare monthly and daily revenue report and circulate to all HOD’s. 
  • Prepare Room revenue and occupancy forecast take action on rate strategies. 
  • the recruitment of new team members for Front Office.  
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene and communication). 
  • Ensures that the workplace remains clean and tidy