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customer service: Resume Samples & Writing Guide
Professional Summary
Dynamic customer service professional with a proven track record of providing excellent service and support to clients. Experienced in resolving customer inquiries and issues quickly and efficiently.
Employment history
Senior Customer Service, Bank of America Charlotte, North Carolina
January 2011 – Present
- Process returns and refunds
- Ensure compliance with customer service standards and regulations
- Update customer service policies and procedures
Associate Customer Service, General Electric Boston, Massachusetts
June 2010 – December 2010
- Provide product and service information to customers
- Generate reports on customer service activities
- Follow up with customers to ensure their satisfaction
Jr. Customer Service, Bank of America Charlotte, North Carolina
December 2009 – May 2010
- Follow up with customers to ensure their satisfaction
- Generate reports on customer service activities
- Resolve customer complaints in a timely and professional manner
Education
University of Florida, Gainesville, Florida
Master of Arts in Human Resources Management, October, 2009
University of Florida, Gainesville, Florida
Bachelor of Science in Human Resources Management, October, 2005
Skills
Training
Analytical
Presentation
Customer Service
Filing
Email Management
Inventory Management
Data Entry
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Employment history
Chief Customer Service, Microsoft Redmond, Washington
August 2019 – Present
- Maintain customer records in a database
- Ensure compliance with customer service standards and regulations
- Prepare customer service activity reports
Customer Service, UnitedHealth Group Minnetonka, Minnesota
August 2018 – July 2019
- Create and update customer accounts
- Process returns and refunds
- Respond to customer inquiries via phone, email, and chat
Entry Level Customer Service, CVS Health Woonsocket, Rhode Island
March 2017 – July 2018
- Prepare customer service activity reports
- Assist in training new customer service representatives
- Update customer service policies and procedures
Education
University of California, Berkeley, California
Office Management, January, 2017
Skills
Social Media
Accounting
Mentoring
Self-Motivation
Records Management
Accounting
Computer Literacy
Bookkeeping
Professional Summary
Highly organized and motivated customer service professional with a proven track record of effectively resolving customer inquiries and issues. Excellent interpersonal and communication skills, combined with a passion for providing exceptional customer service.
Employment history
Chief Customer Service, UnitedHealth Group Minnetonka, Minnesota
May 2013 – Present
- Process returns and refunds
- Generate reports on customer service activities
- Assist in training new customer service representatives
Associate Customer Service, Walmart Bentonville, Arkansas
November 2011 – April 2013
- Monitor customer service metrics and suggest improvements
- Generate reports on customer service activities
- Assist in training new customer service representatives
Jr. Customer Service, Microsoft Redmond, Washington
November 2010 – October 2011
- Monitor customer service metrics and suggest improvements
- Provide product and service information to customers
- Resolve customer complaints in a timely and professional manner
Education
Harvard University, Cambridge, Massachusetts
MD in Medical Office Administration, September, 2010
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Accounting, September, 2006
Skills
Research
Critical Thinking
Networking
Time Management
Telephone Skills
MS Office
Email Management
Filing
Employment history
Chief Customer Service, Walmart Bentonville, Arkansas
March 2015 – Present
- Ensure compliance with customer service standards and regulations
- Process customer orders and provide order status updates
- Create and update customer accounts
Customer Service, Walmart Bentonville, Arkansas
September 2013 – February 2015
- Process customer orders and provide order status updates
- Follow up with customers to ensure their satisfaction
- Generate reports on customer service activities
Junior Customer Service, General Electric Boston, Massachusetts
March 2013 – August 2013
- Monitor customer service metrics and suggest improvements
- Create and update customer accounts
- Maintain customer records in a database
Education
University of California, Berkeley, California
Accounting, January, 2013
Skills
Reporting
Troubleshooting
Documentation
Organization
Typing
Filing
Computer Literacy
Records Management
Professional Summary
A highly motivated professional with extensive customer service experience and an eye for detail. Possesses strong organizational and communication skills to ensure customer satisfaction.
Employment history
Senior Customer Service, Microsoft Redmond, Washington
November 2010 – Present
- Monitor customer service metrics and suggest improvements
- Process returns and refunds
- Maintain customer records in a database
Associate Customer Service, UnitedHealth Group Minnetonka, Minnesota
June 2009 – October 2010
- Provide product and service information to customers
- Create and update customer accounts
- Assist in training new customer service representatives
Jr. Customer Service, Microsoft Redmond, Washington
June 2008 – May 2009
- Provide product and service information to customers
- Respond to customer inquiries via phone, email, and chat
- Develop customer service processes and procedures
Education
University of Texas, Austin, Texas
Bachelor of Arts in Medical Office Administration, April, 2008
Skills
Emotional Intelligence
Documentation
Customer Service
Professionalism
Data Analysis
Business Writing
Accounting
Telephone Skills
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customer service Job Descriptions; Explained
If you're applying for an customer service position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service
- confer with customers by phone or in person
- resolve customers service or billing complaints
- process sales
- returns
- cashier
2
customer service
- Library duties
- Answer Phones
- Assist in the visitors centre
- Front desk duties
- Account payments and banking
- Desktop Publishing
- Assist with day to day tasks as instructed by manager
3
customer service
- Customer service representative in sales department for American Water Resources.
- Service provider for home insurance.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Helping maintain customers accounts on updates, payments and personal information.
- Explain products or services and prices, and answer questions from customers.
- Encourage new or existing customers in new enrollments, upselling company’s productivity.
- Maintain customers relationship with company by bringing great customer service experience and great product and price negotiation.
4
customer service
- Caring for plants.
- Performed basic maintenance checks and cleaned vehicles
- Payed close attention to detail
- Communicated effectively with customers and coworkers
5
customer service
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Cooked meals and cleaned dishes.
- Greeted and took orders out to customers.
customer service Job Skills
For an customer service position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Filing
- Typing
- Data Analysis
- MS Office
- Telephone Skills
- Email Management
- Scheduling
- Office Administration
- Document Management
- Records Management
- Customer Service
- Inventory Management
- Receptionist Duties
- Administrative Support
- Computer Literacy
- Business Writing
- Bookkeeping
- Database Management
- Accounting
- Payroll.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Senior Customer Service, CVS Health Woonsocket, Rhode Island
July 2015 – May 2022
- Prepare customer service activity reports
- Generate reports on customer service activities
- Ensure compliance with customer service standards and regulations
Customer Service, General Electric Boston, Massachusetts
January 2014 – June 2015
- Prepare customer service activity reports
- Generate reports on customer service activities
- Follow up with customers to ensure their satisfaction
Junior Customer Service, Amazon Seattle, Washington
August 2012 – December 2013
Education
University of Florida, Gainesville, Florida
MD in Medical Office Administration, June, 2012
University of Florida, Gainesville, Florida
Bachelor of Arts in Medical Office Administration, June, 2008
Skills
Adaptability
Coaching
Problem Solving
Listening
Bookkeeping
Computer Literacy
Records Management
Filing
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your customer service Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Mike Griffin
913 Willow St., Nixburg, AL 35010Employment history
Junior Customer Service, Walmart Bentonville, Arkansas
March 2022 – December 2022
- Procces returns and refundss
- Generatee reportts on customer service activitiees
- Reslove customer compliants in a timely and profesional maner
Education
University of Illinois, Urbana, Illinois
Bachelor of Science in Human Resources Management, January, 2022
Skills
Written Communication
Communication
Customer Service
Relationship Management.
Customer Service
Database Management
Telephone Skills
Data Analysis
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
customer service Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Customer Service
General Electric
Boston, Massachusetts
General Electric
Boston, Massachusetts
To the respected General Electric Recruitment Team
I am writing to express my interest in the Senior Customer Service position at General Electric. As a Customer Service with 14 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.
I appreciate the opportunity to apply for the Senior Customer Service position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.
Your time is appreciated,
Dave Nelson
950-495-8581
[email protected]
Dave Nelson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.