Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I am a motivated , self-starter . I have gauged the ability to build beneficial relationships with internal and external customers. I am experienced in multi-tasking and excelling with minimal work direction while communicating effectively throughout all levels of an organization to deliver tactical results. I am interested accepting a role position , where I can display my growth, knowledge within the company and diverse leadership skills to ensure efficiency, quality and sustain the great reputation.    

Employment history

Customer Service Representative, Smith-Harvey. Bradfordport, New Hampshire
Oct. 2016 – Nov. 2016
  • Calculate and quote charges for services such as long-distance connections.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Keep records of calls placed and received, and of related toll charges.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Enhances company's reputation by accepting ownership for accomplishing new and different customer request 
  • Demonstrates ability to independently manage and deliver on multi-faceted priorities and project without assistance    
Customer Service Representative, Huel-Harris. Bradtkefurt, Tennessee
Dec. 2014 – Aug. 2016
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Customer Service Representative, Mraz LLC. South Forest, Pennsylvania
Jan. 2010 – Feb. 2010
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Worked independently with customers to evaluate customer's needs, in order to negotiate payment terms and service plans 
  • Demonstrated ability to partner successfully with a broad spectrum of constituents up to and including senior management 
  • Continuously update job knowledge by participating in different educational and training opportunities 
  • Used a computerized system for tracking, information gathering and / or trouble shooting 
  • Was responsible for troubleshooting , investigating and resolving customer's question to maintain customer satisfaction and retention
  • Maintained financial accounts by processing customer adjustments
  • Recommended service to management by collecting customer information and analyzing customer needs   
  • Prepared service reports by collecting and analyzing customer information 
  • Contributed to team effort by accomplishing related results as needed        


East Becker, Lake Elwoodstad, South Carolina
High School Diploma, Sep. 2002


Microsoft office , management experience
excel, power point, problem solving
outlook and word , communication skills

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Motivated, and driven to give my patient the best possible care they can get. I believe in any field, the customer/patient is your main focus and priority. I also believe a strong relationship between the staff can help improve productivity in the workplace.   Strong ability to develop strategic plans and drive execution to decrease errors.  Dedicated leader equipped with an entrepreneurial mindset, technical skills, and exceptional customer service delivery.

Employment history

Customer Service Representative, Ledner-Barton. North Jenniferberg, Delaware
Mar. 2017 – May. 2017
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers when they entered the banking center.
  • Answer customers' questions, and provide information on procedures or policies.
  • Answer the phones and direct the customer to the correct department, or help them with their issues. 
  • Help the customer determine what benefits, that the baking center offered, would best fit their needs. 
Secretary, Borer, Shields and Roberts. East Michaleburgh, Arkansas
Jan. 2016 – May. 2016
  • Establish and maintain relationships with customers' in order to keep them returning. 
  • Answering the phones and assessing any issues they may have.
  • Prepare pay checks for the employee's, and keep critical records for the company. 
  • Maintain a friendly work environment for myself, along with my fellow co-workers. 
Waitress, Ziemann, Turcotte and O'Keefe. Orvillehaven, Arkansas
Aug. 2013 – Nov. 2013
  • Check with customers' to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers'.
  • Clean tables or counters after customers' have finished dining.
  • Greet guests and seat them at tables or in waiting areas.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Operate cash registers to accept payments for food and beverages.


Western Block, North Del, Colorado
North Williamson, Port Dignaside, Kentucky
High School Diploma, Dec. 2015


Customer Service
Telephone Operation
Word Processing
Computer Skills

Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Motivated and adaptable team player, leader, and Regional Development Manager offering decades of success in the Public Administration sector.  Detail-oriented, energetic professional dedicated to leading the development of solutions to successfully provide assistance to vulnerable and underprivileged community members.  Recently relocated to the Victorville area actively in search of a friendly environment place to assist others..

Employment history

Oct. 2015 – Nov. 2015 North Beau, Maine
Customer Service Representative, Paucek and Sons
  • Keep money drawers in order, and record and balance daily transactions.
  • Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
Sep. 2013 – Feb. 2014 Christastad, New Jersey
Head Housekeeping Supervisor, Halvorson Inc
  • Contact housekeeping or maintenance staff when guests report problems.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
May. 2012 – Jun. 2012 Darrickmouth, Kansas
Caregiver, Lowe-Robel
Oct. 2009 – Jan. 2010 New Melberg, Texas
Department Manager, Mueller, Lubowitz and Morissette
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Interview, select, and train warehouse and supervisory personnel.
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
  • Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
  • Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
  • Advise sales and billing departments of transportation charges for customers' accounts.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
  • Deliver merchandise and collect payment.
  • Write and record orders for merchandise or enter orders into computers.
  • Arrange buying parties and solicit sponsorship of such parties to sell merchandise.
  • Answer questions about product features and benefits.
Jan. 2006 – Mar. 2006 Dinoport, Virginia
Claims/Shipping/ Receiving, Mante, Kilback and Ledner
  • Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
  • Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
  • Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
  • Examine invoices and shipping manifests for conformity to tariff and customs regulations.
  • Arrange for storage facilities when required.
Aug. 1998 – Jan. 2000 Lake Lizzette, Alabama
Cashier, Kohler-Schuppe
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Compute and record totals of transactions.


Dec. 1990
High School Diploma
  • Western Weissnat - Boscoberg, Arizona


Accounts Receivable
Bilingual English/Spanish
Cash Handling
Customer Service
Data Entry
Food Service
General Office Skills
House Keeping

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The customer service department operates as the nervous centre of any company. By handling any and all issues the customers of that company have, customer service representatives can help to boost sales and performance, in addition to building the company’s reputation as a friendly, easy organization to work with.

Whether you’re brand-new to the workforce or whether you’re an old hand, you’re bound to find a few tips inside that will elevate your resume from decent right the way up to outstanding. In addition to advice about formatting, what recruiters look for, and the relevant hard & soft skills to consider listing, we’ll also talk you through how to write compelling resume objectives and resume summary statements. 

At the end of the article you’ll even learn how to stand out from the crowd, which can make all the difference when you’re competing against a large number of other candidates. 

Multiple Template Examples

How to Write the Perfect Customer Service Representative Resume

How to Format It

Past experience is one of the best indicators of whether somebody will be able to handle the demands of a customer service representative position or not. If you’ve already worked in a similar role, you’ll have a much better idea of what’s required than somebody who hasn’t. That’s why we recommend a chronological layout as the ideal way to format your resume for the best possible results.

Putting your work history in the forefront of your application will show a recruiter that you understand better than your competition how important prior experience is to the role. As for other formatting details, it’s best to keep it simple, elegant, and — most vitally of all — easy to read. 

The recruiter will be going through a lot of different applications, and the last thing they’ll want is to come across a resume with a mess of different fonts and sizes. Make your resume easy to read, and the person potentially hiring you will thank you for it.

What Recruiters Will Look For

When they examine resumes for a customer services representative, recruiters will have a few different things in mind. It’s important to understand what the employee looks like, so that you can try your best to emulate it in the resume you end up producing. 

There are no two ways about it: being a customer service rep is a tough gig. Not only do you need to possess in-depth knowledge about the product or service your company provides, you also need to be able to solve problems on the go, function more or less autonomously, and somehow maintain a friendly facade for hours upon hours at a time. 

However, if you’ve got the right set of traits and characteristics, you’ll be able to provide your employers with an invaluable service. Here’s what recruiters value most highly in prospective customer service representatives:

1. Excellent People Skills 

It’s not enough to be pretty good at speaking to people — you need to excel. The reason for this is that if a customer has a bad experience with customer service, it’s likely to turn them off working with that company ever again. The stakes are high, and you need to be able to live up to the challenge and deal with the pressure on a daily basis.

2. Problem-Solving Acumen 

You can expect to spend practically your entire work day solving problems, so it’s imperative that the recruiter understands you’re able to come up with creative, effective solutions on the fly. 

They’ll be on the lookout for people who relish the challenge of solving a problem in real time. If you can portray yourself as somebody who loves sinking their teeth into any given issue and resolving it elegantly, you’ll jump right to the top of the pile. 

Which Hard & Soft Skills to Include and How to Do It Correctly

In the case of a customer service representative’s resume, the distinction between hard and soft skills can be harder to define than with some other jobs. Part of the reason for this is down to the fact that some of what might count as a soft skill in other professions, such as interpersonal communication, is in fact a hard skill for customer service reps. As a result, you might feel confused about how to actually split your skills up on the resume itself.

Fortunately, there’s a solution. Even though it might not look like it at first, customer service representatives have hard and soft skills just like any other profession. Here’s the best way to mention the relevant abilities you have on your resume in order to prove that you know what you’re talking about:

Hard Skills

The hard skills for customer service representatives generally relate to the kind of technical work you’ll be doing throughout the course of a regular day on the job. As such, they often involve being able to manipulate a wide range of computer programs, as well as being able to solve any problems and resolve any conflicts that may arise.

  • Proficiency in Microsoft Office
  • Confidence in using a computer for a wide variety of miscellaneous tasks 
  • Data entry 
  • Problem-solving ability 
  • Effective communication 
  • Competence with CRM software (such as Freshesk, Pipeliner, or Salesforce Desk)
  • Soft Skills 

Soft Skills

A customer service rep’s soft skills tend to involve having the perfect attitude and mindset for helping out the customers you’ll be dealing with. You want the person hiring you to have no doubt in their mind that you realize how tricky the job can be, but also that you’re up to the task.

  • Empathy
  • Friendliness
  • Patience
  • Result-oriented attitude  

How to List Your Previous Jobs and Work Experience, Software Used Etc.

Listing your prior work experience — as well as including details such as the kind of software you’re used to working with — isn’t always straightforward, but there are a few simple steps you can take to make sure you’re giving yourself the best chance of being taken seriously. 

Plenty of people struggle with including digital skills on a traditional resume, so it presents an excellent opportunity to really impress whoever’s going to be hiring you.

The ideal way to list your previous jobs and work experience is to simply include them according to the guidelines of the chronological layout. It’s best to keep the descriptions short and snappy, since the recruiter will likely skim through them at first before returning to read again more closely. 

If you can keep this section of your resume concise, you’ll be giving yourself a chance of capturing the recruiter’s attention sooner than your competition.

When it comes to listing the software you’re experienced using, it’s best to include it in the description of the work experience rather than in a section of its own. For one thing, this helps to ground it in a wider context; for another, it’s more elegant than creating an entire other section. 

How to Write a Resume Objectives and Examples of This

Writing a resume objective for a customer service representative role is your chance to show precisely how well you understand the details of the position. Your objective isn’t the time to be vague, nor is it the time to make sweeping statements about how you think you could do the job well. 

Rather, it’s the best chance you’ll get in the entire application to demonstrate that you’re the right person for the role because you know what it requires inside and out. 

Ideally, you’re going to want to first scan through the listing to get an idea of what they’re looking for, and then use that information to your advantage by crafting a customized, to-the-point objective statement. Here are a couple examples of excellent resume objectives — notice how direct the language is, and how general information is avoided as much as possible.

  1. Focused, solution-focused customer service representative applying for that role in XYZ Inc. I have spent two years working in the field, and I prioritize being able to solve problems on the go while always maintaining a friendly, approachable demeanour. Added experience in leading small teams from previous positions.
  1. Friendly and passionate people person seeking the role of customer service representative in Example LLC. I am used to spending long hours walking people through solutions to their problems, and would welcome the opportunity to expand my skill set in that area by taking on a new challenge and pushing my own boundaries. 

How to Write a Resume Summary and Examples of This

In contrast to a resume objective, which requires a dispassionate voice and focusing on the job itself, a resume summary requires you to convince the reader that you can bring real value to their company if they take you on. You’re going to want to highlight your achievements and past successes as a means of making it clear that you’ll be able to influence the entire organization in a positive way. 

The language used in a resume summary should be more persuasive, more active, and altogether less dry than the voice you’d use to write a resume objective. Below you’ll find a couple examples of well-written resume summaries, each of which focuses on communicating just how much value the company will get if they hire that particular candidate. 

  1. Highly experienced customer service representative interested in bringing all the knowledge I’ve gained over 6+ years to ABC Corp. I’m passionate about helping people to resolve issues they’ve been having that they find troubling, and thanks to my long history of educating myself and broadening my own horizons, I’m confident that I could find elegant solutions to common problems and revitalize the customer service department itself.
  1. Professional customer service rep keen to take on a new challenge and pick up new skills. In my most recent professional role I was able to streamline the way my employers handled customer service complaints by brainstorming an entirely new framework for dealing with common issues. I would welcome the opportunity to bring that same problem-solving focus to your organization, and use all of my experience to make your own processes more straightforward and elegant.

How to List Any Additional Details, like Certifications, Volunteering Experience, Etc.

By putting additional details like certifications or volunteering experience into your resume, you’ll be able to further impress the recruiter, particularly if they already like the look of your application from the hard and soft skills you’ve already worked in. Given that the position of being a customer service representative requires a large amount of interpersonal intelligence, it makes sense to prioritize prior experience that involved working closely with other people. Here are some of the ways you can include your additional experience for maximum impact.

1. Volunteering

Volunteering is an impressive thing to feature on any resume, but with a role that involves dealing with people to the extent that being a customer service rep does, it’s more important than ever. Describing your experiences volunteering in as few words as possible will imply that the experience speaks for itself, which displays a confidence that any would-be employer would be happy to see in an employee. 

Focus on volunteering roles that involved conflict resolution and problem-solving to link it in with the rest of your resume as effectively as possible.

2. Hobbies & Interests

Your hobbies and interests could play an even bigger role in applying to be a customer service representative than any online courses you’ve taken. Because throughout the course of your daily work you’ll be interacting with people regularly, if you can mention any pastimes you have that involve social skills you’ll be able to edge out a lot of the competition. 

Subtly painting yourself as a people person will “click” with the recruiter reading your resume, so focus on social activities that demonstrate how much you get a kick out of interacting with other people.

3. Online Certifications

While perhaps not as important as the above two sections in the case of a customer support position, online certifications nevertheless display drive, commitment, and an autodidactic attitude that’ll serve you well should you get the job. 

You’ll have to be able to figure out a lot of your own solutions to problems, so proving that you know how to educate yourself — and that you have the determination required to see a course through to its conclusion — will make a big impression on whoever’s digging through the pile of resumes to find the perfect candidate.

How to Write a Resume When You Have No Experience

Writing a resume when you have no experience is always a daunting proposition. The good news in this case, however, is that working as a customer service representative can often be an entry-level position for which you don’t necessarily need several years of experience to make a good impression. 

It’s possible to compete with candidates who have a much longer track record than you do, but in order to do so you need to make it crystal clear that you understand what’s involved with the job, and that you possess the right combination of skills and personality traits to succeed should you be hired.

Too often, people write being a customer service rep off as being an easy or straightforward job. In reality it can be incredibly challenging, since you’ll be required to present a friendly, knowledgeable impression at all times. This can take heroic levels of patience as well as a fiery inner drive, since if you’re not passionate about helping people out the chances are you won’t be able to make the job work on a regular basis. 

To offset your lack of experience, focus heavily on the aspects of your personality that make you an ideal fit for being a customer service representative. Skills can be learned, but there’s only so much you can do about the kind of person you are. 

If you can paint the picture of an empathic, patient, and above all friendly persona, the recruiter will instinctively feel like you’re a good fit for the job, making them all the more likely to overlook your lack of work history in the area. 

How to Target Your Resume for a Specific Application

When you’re considering how to craft your resume, you have to always remember the fact that you’re essentially going to be represented by one or two pages in a colossal stack of other pages. Bearing that in mind, one way to help mark yourself out from the rest of the herd is to target your resume to the specific position you’re applying to. 

The more precise you can make it, the better, as that will immediately resonate with the recruiter reading your resume. One excellent way to target your resume for the application in question is to watch out for a few key terms, which will indicate what exactly will be required of you in that particular job. 

Here are some common concepts you’ll find in customer service rep job listings, with a few of the most popular words to keep an eye out for listed beside them:

1. Problem-Solving Ability

There’s no two ways about it: as a customer service rep, you’ll need to spend the majority of your time resolving problems, many of which might well be tricky. Some of the key terms to watch out for with regards to your problem solving ability include solve, brainstorm, resolve, and analyse. If you see any of those in the job post, pay particular attention to how you describe your own problem-solving abilities, since it’ll probably be a key aspect of the job itself.

2. Conflict Resolution

You’ll be dealing with customers who, for one reason or another, aren’t happy with the service they’ve been getting from your company. This means that much of the time, you’ll have to interact with people who are already somewhat annoyed or put out. Words like level-headed, equanimity / equanimous, and patient will indicate that the employers prioritize conflict resolution skills. 

Be sure to emphasize that aspect of your application if you come across any of those, and you’ll already be ahead of your competition when the time comes for the recruiter to review all of the candidates. 

How to Make Your Resume Stand Out

As a customer service representative, it’s a given that a strong candidate needs to be good with people and able to interact in a calm, logical way. You can assume, therefore, that most of the people you’ll be competing with for the job will focus on those aspects of their overall package in the resumes they write

This presents you with an excellent opportunity to get out ahead of the crowd, since one often overlooked aspect of customer service roles is the manner in which those employees need to solve problems. 

The majority of the time, you’ll be on your own with only your wits and your own internal resources to help you solve the issue at hand. If you can focus on how well you teach yourself different things, you’ll be making it clear that you truly understand what the position requires. 

Customer service representatives need to be self-sufficient, since they can’t all run to their manager at every problem that arises. Prove yourself to be a person who enjoys the challenge of educating themselves, and you stand a great chance of making your resume stand out to the recruiter’s eye.

How Resumebuild can Help You to Write an Outstanding Customer Service Representative Resume

You might well feel a little intimidated by the sheer amount of information above, but fortunately there’s an intuitive, user-friendly tool you can use to craft the perfect resume with a minimum of hassle. The resume building tool provided by Resumebuild offers all of the functionality you could ever need, including a huge range of ready-made, world-class templates to choose from.

The tool also includes hundreds upon hundreds of pre-written samples, so you can check how you’re doing in comparison with the industry-standard guidelines as you progress through the resume creation process. Using the resume building tool couldn’t be simpler — all you need to do is pick the template that looks most appealing to you and begin filling in your own personal touches, based on the guidance given in the article above. Once it’s all ready, you’re just a click away from downloading your finished resume and getting your job search going in earnest. 

More Job Descriptions for :


customer service representative

  • I take inbound calls and do outbound calls.
  • Replying to emails.
  • Managing or monitoring our system’s database.
  • Chatting with clients about their concerns.

customer service representative

  • Cashier/Customer Service
  • Keep areas neat while working
  • Listen to customer requests, attend to their needs.
  • Explain products or services and prices and demonstrate use of products.

customer service representative

  •  Efficiently address customer inquiries about their purchases, assist them in managing their Style Plan subscription, and offer style advice in a timely and personal way in a non-scripted environment 
  •  Multitask and interact with customers on various platforms, such as: email, chat, and other social media 
  •  Be the customer’s voice internally when dealing with our product design, tech, or operations teams 
  •  Do everything possible to ensure the best experience for our customers, and go the extra mile when possible 

customer service representative

  • Interacted with customers and retail buyers to follow-up on shipping statues and expedited orders.
  • Guaranteed positive customer experiences and resolves all customer complaints 
  • Maintained adequate cash supply in cash drawers in multiple check out station 
  • Cross trained and provided back up for other customer service representatives when needed 
  • computed accurate sales prices for purchase transactions
  • Worked as a team member performing cashier duties, product assistance and cleaning

customer service representative

  • Confer with customers by telephone or in person to provide information about tickets and shows, take or enter orders, cancel accounts, or obtain details of complaints.
  • Solicit sales of new or additional subscriptions or products.
  • Interact with Customers 
  • Transactions were done with Customers